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Surveys · head to head

Medallia vs Staffbase

Medallia logo

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From
On request
Rated
-
Full reviewWebsite
Staffbase logo

Staffbase

Employee Engagement

Employee communications platform for all workers

From
€3/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.; Staffbase staffbase publishes no price list at all and states directly that it does not publish prices
  • They diverge on capability: Medallia covers Multi-channel feedback capture, Staffbase covers Employee app.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Medallia and Staffbase actually diverge.

Attributes where Medallia and Staffbase differ
AttributeMedalliaStaffbase
Starting priceOn request€3/month
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb
CategorySurveysEmployee Engagement
FoundedUnknown2014

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Medallia

  • Multi-channel feedback capture
  • AI text and sentiment analysis
  • Role-based reporting
  • Contact centre analytics
  • Experience orchestration
  • Market research tools

Only in Staffbase

  • Employee app
  • Intranet
  • Email campaigns
  • Digital signage
  • News channels
  • Chat
  • Surveys
  • Analytics

What people use each for

The jobs each tool is most often brought in to do.

Medallia

  • A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot Staffbase
  • An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot Staffbase
  • A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot Staffbase
  • A company running employee and customer experience programmes and wanting one vendor across bothnot Staffbase

Staffbase

  • Employee communication and engagement for frontline workersnot Medallia
  • Internal communications for dispersed teamsnot Medallia
  • Mobile-first employee experience platformnot Medallia
  • Multi-channel employee messagingnot Medallia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Medallia

  • There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
  • Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
  • The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
  • Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
  • Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

Staffbase

  • Staffbase publishes no price list at all and states directly that it does not publish prices
  • Every route to a number is a sales conversation; the vendor says most customers receive a tailored proposal 3 to 5 business days after a first call
  • Pricing is shaped by workforce composition, so the desk-worker to frontline mix determines the rate rather than a published per-seat figure
  • Frontline employees are licensed on a separate reduced tier with a narrower capability set than desk workers
  • Multi-brand and multi-region enterprise configurations are scoped and priced individually
  • The vendor cites a typical 90 days from signed contract to a fully branded launch
  • Intranet, email and digital signage are separate channels added on top of the employee app rather than one bundled product

Pricing, plan by plan

Medallia

On request
  • Medallia Experience Cloud$undefined/year
    • No published pricing, sold as a multi-year enterprise contract
    • Pricing depends on modules (CX, EX, contact centre, market research)
    • Implementation and integration typically charged separately

Staffbase

€3/month
  • Starter$3/month
    • Employee app
    • News channels
    • Chat
  • Business$undefined/month
    • Intranet
    • Multi-channel
    • Advanced analytics

Which should you pick?

Choose Medallia if

  • You need multi-channel feedback capture.
  • You work on Web, iOS, Android.
  • You also want ai text and sentiment analysis.
Medallia review

Choose Staffbase if

  • You need employee app.
  • You also want intranet.
Staffbase review

Questions people ask

Is Medallia or Staffbase better?
Neither clearly leads. Medallia starts at On request and Staffbase at €3/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Medallia or Staffbase?
Medallia starts at On request and Staffbase at €3/month.
Does Medallia or Staffbase run on more platforms?
Medallia runs on Web, iOS, Android. Staffbase runs on Web.
What is Medallia best used for?
Medallia is most often used for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Of those, a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform and an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team are not what Staffbase is typically brought in for.
What can Medallia do that Staffbase cannot?
Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics. Staffbase covers Employee app, Intranet, Email campaigns, Digital signage.

Answered from the vendors’ own pages

Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

Staffbase: How much does Staffbase cost?

Staffbase does not publish standard pricing. The company uses a custom quote-based model with tailored proposals because 'no two workforces look alike.' Pricing structures vary for frontline workers, mixed desk and frontline environments, and enterprise configurations.

Source
Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

Staffbase: How quickly can I get a Staffbase quote?

Staffbase provides tailored proposals within 3-5 business days after an initial consultation. Most teams connect with sales within 48 hours of requesting a quote.

Source
Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

Staffbase: Does Staffbase pricing differ for frontline versus desk workers?

Yes, Staffbase offers frontline-specific pricing for workers without desk access, and flexible mixed pricing for organizations combining both types of employees. This approach allows organizations to extend reach without increasing enterprise licensing costs.

Source
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