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Surveys · head to head

Medallia vs Workday Peakon Employee Voice

Medallia logo

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From
On request
Rated
-
Full reviewWebsite
Workday Peakon Employee Voice logo

Workday Peakon Employee Voice

Employee Engagement

Listen to your people. Transform your business.

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.; Workday Peakon Employee Voice no pricing published; product page does not disclose rates or plans
  • They diverge on capability: Medallia covers Multi-channel feedback capture, Workday Peakon Employee Voice covers Continuous listening.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Medallia and Workday Peakon Employee Voice actually diverge.

Attributes where Medallia and Workday Peakon Employee Voice differ
AttributeMedalliaWorkday Peakon Employee Voice
PlatformsWeb, iOS, AndroidWeb, Ios, Android, Api
CategorySurveysEmployee Engagement
FoundedUnknown2005

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Medallia

  • Multi-channel feedback capture
  • AI text and sentiment analysis
  • Role-based reporting
  • Contact centre analytics
  • Experience orchestration
  • Market research tools

Only in Workday Peakon Employee Voice

  • Continuous listening
  • AI-powered insights
  • Engagement surveys
  • Real-time analytics
  • Manager enablement
  • Action planning
  • Benchmarking
  • DEI analytics

What people use each for

The jobs each tool is most often brought in to do.

Medallia

  • A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot Workday Peakon Employee Voice
  • An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot Workday Peakon Employee Voice
  • A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot Workday Peakon Employee Voice
  • A company running employee and customer experience programmes and wanting one vendor across bothnot Workday Peakon Employee Voice

Workday Peakon Employee Voice

  • Employee listeningnot Medallia
  • Engagement measurementnot Medallia
  • Organizational insightsnot Medallia
  • Manager developmentnot Medallia
  • DEI trackingnot Medallia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Medallia

  • There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
  • Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
  • The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
  • Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
  • Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

Workday Peakon Employee Voice

  • No pricing published; product page does not disclose rates or plans

Pricing, plan by plan

Medallia

On request
  • Medallia Experience Cloud$undefined/year
    • No published pricing, sold as a multi-year enterprise contract
    • Pricing depends on modules (CX, EX, contact centre, market research)
    • Implementation and integration typically charged separately

Workday Peakon Employee Voice

On request
  • Standard$undefined/month
    • Continuous listening
    • Engagement surveys
    • AI insights
  • Enterprise$undefined/month
    • Everything in Standard
    • Workday HCM integration
    • Advanced analytics

Which should you pick?

Choose Medallia if

  • You need multi-channel feedback capture.
  • You work on Web, iOS, Android.
  • You also want ai text and sentiment analysis.
Medallia review

Choose Workday Peakon Employee Voice if

  • You need continuous listening.
  • You work on Web, Ios, Android, Api.
  • You also want ai-powered insights.
Workday Peakon Employee Voice review

Questions people ask

Is Medallia or Workday Peakon Employee Voice better?
Neither clearly leads. Medallia starts at On request and Workday Peakon Employee Voice at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Medallia or Workday Peakon Employee Voice?
Medallia starts at On request and Workday Peakon Employee Voice at On request.
Does Medallia or Workday Peakon Employee Voice run on more platforms?
Medallia runs on Web, iOS, Android. Workday Peakon Employee Voice runs on Web, Ios, Android, Api.
What is Medallia best used for?
Medallia is most often used for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Of those, a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform and an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team are not what Workday Peakon Employee Voice is typically brought in for.
What can Medallia do that Workday Peakon Employee Voice cannot?
Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics. Workday Peakon Employee Voice covers Continuous listening, AI-powered insights, Engagement surveys, Real-time analytics.

Answered from the vendors’ own pages

Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

Workday Peakon Employee Voice: How much does Workday Peakon Employee Voice cost?

Workday Peakon Employee Voice pricing is not published online. Contact Workday for custom quotes on employee engagement and feedback solutions.

Source
Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

Workday Peakon Employee Voice: Does Workday Peakon Employee Voice integrate with Workday HCM?

Workday Peakon Employee Voice is part of the Workday platform, but specific integration details and requirements are not stated on the product page. Contact Workday sales for technical details.

Source
Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

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