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Software · head to head

Chatwork vs NICE CXone

Chatwork logo

Chatwork

Software

Group chat for global teams, built to replace email with real-time communication

From
On request
Rated
-
Full reviewWebsite
NICE CXone logo

NICE CXone

Software

The world's leading cloud contact center

From
$71/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwork no pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page; NICE CXone listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

Where they differ

Only the attributes on which Chatwork and NICE CXone actually diverge.

Attributes where Chatwork and NICE CXone differ
AttributeChatworkNICE CXone
Starting priceOn request$71/month
Pricing modelquotesubscription
PlatformsWebWeb, Desktop
FoundedUnknown1986

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwork

Nothing recorded that NICE CXone does not also cover.

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • Analytics
  • AI automation
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Chatwork

No use cases recorded yet. See the Chatwork review.

NICE CXone

  • Enterprise contact centernot Chatwork
  • Workforce optimizationnot Chatwork
  • Quality managementnot Chatwork
  • Customer analyticsnot Chatwork

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwork

  • No pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page
  • The homepage highlights 256-bit encryption and ISO27001 certification as its main security claims without stating which plan tier includes them

NICE CXone

  • Listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

Pricing, plan by plan

Chatwork

On request

No published plan breakdown. See the Chatwork review.

NICE CXone

$71/month
  • Digital Agent$71/month
    • Digital channels
    • Basic routing
    • Analytics
  • Voice Agent$94/month
    • Voice
    • IVR
    • Recording
  • Omnichannel Agent$110/month
    • All channels
    • WFO
    • Advanced AI
  • Enterprise$undefined/month
    • Custom
    • Premium support
    • Full suite

Which should you pick?

Choose Chatwork if

Nothing in the data separates Chatwork from NICE CXone on the points above - pick on price and on how each one feels to use.

Chatwork review

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Questions people ask

Is Chatwork or NICE CXone better?
Neither clearly leads. Chatwork starts at On request and NICE CXone at $71/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwork or NICE CXone?
Chatwork starts at On request and NICE CXone at $71/month.
Does Chatwork or NICE CXone run on more platforms?
Chatwork runs on Web. NICE CXone runs on Web, Desktop.
What can Chatwork do that NICE CXone cannot?
NICE CXone covers Omnichannel routing, ACD, IVR, WFM.
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