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Live Chat & Chatbots · head to head

Jivochat vs IBM Watson Assistant

Jivochat logo

Jivochat

Live Chat & Chatbots

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite
IBM Watson Assistant logo

IBM Watson Assistant

Live Chat & Chatbots

IBM's enterprise AI platform for conversational experiences

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; IBM Watson Assistant listed on UK G-Cloud 14 at £112 per instance per month, submitted directly by IBM United Kingdom Limited for IBM watsonx Assistant
  • They diverge on capability: Jivochat covers Live chat, IBM Watson Assistant covers NLU engine.

Where they differ

Only the attributes on which Jivochat and IBM Watson Assistant actually diverge.

Attributes where Jivochat and IBM Watson Assistant differ
AttributeJivochatIBM Watson Assistant
Pricing modelfreemiumsubscription
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile, Messaging, Voice, Contact centers
Founded20081911

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Telegram
  • Viber
  • Mobile app support

Only in IBM Watson Assistant

  • NLU engine
  • Dialogue management
  • Integration with Watson services
  • Multi-language
  • Teams
  • Salesforce
  • SAP
  • Mobile support

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot IBM Watson Assistant
  • Handling customer conversations from one agent inboxnot IBM Watson Assistant

IBM Watson Assistant

  • Customer engagementnot Jivochat
  • Lead generationnot Jivochat
  • Customer supportnot Jivochat
  • Sales automationnot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

IBM Watson Assistant

  • Listed on UK G-Cloud 14 at £112 per instance per month, submitted directly by IBM United Kingdom Limited for IBM watsonx Assistant

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

IBM Watson Assistant

Free
  • FreeFree
    • Basic chatbot
    • Limited interactions
  • Plus$140/month
    • Unlimited interactions
    • Advanced features
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Which should you pick?

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Choose IBM Watson Assistant if

  • You need nlu engine.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging, Voice, Contact centers.
  • You also want dialogue management.
IBM Watson Assistant review

Questions people ask

Is Jivochat or IBM Watson Assistant better?
Neither clearly leads. Jivochat starts at Free and IBM Watson Assistant at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or IBM Watson Assistant?
Jivochat starts at Free and IBM Watson Assistant at Free.
Does Jivochat or IBM Watson Assistant run on more platforms?
Jivochat runs on Web, Mobile app, IOS, Android. IBM Watson Assistant runs on Web, Mobile, Messaging, Voice, Contact centers.
Can I use Jivochat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what IBM Watson Assistant is typically brought in for.
What can Jivochat do that IBM Watson Assistant cannot?
Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. IBM Watson Assistant covers NLU engine, Dialogue management, Integration with Watson services, Multi-language. Both handle Slack, Web support.
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