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Customer Support · head to head

Jira Service Management vs Rapid7 InsightVM

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Rapid7 InsightVM logo

Rapid7 InsightVM

Cybersecurity

Vulnerability management at scale

From
$1.62/month
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; Rapid7 InsightVM insightVM is now sold inside Exposure Command rather than as a standalone product
  • They diverge on capability: Jira Service Management covers Incident management, Rapid7 InsightVM covers Asset discovery.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira Service Management and Rapid7 InsightVM actually diverge.

Attributes where Jira Service Management and Rapid7 InsightVM differ
AttributeJira Service ManagementRapid7 InsightVM
Starting priceFree$1.62/month
Pricing modelsubscriptionusage-based
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Cloud, Api
CategoryCustomer SupportCybersecurity
Founded20022000

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Rapid7 InsightVM

  • Asset discovery
  • Vulnerability scanning
  • Risk prioritization
  • Threat intelligence
  • Custom policies
  • Remediation tracking
  • Compliance reporting
  • API access

Both cover

  • Slack
  • GDPR
  • FedRAMP

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Rapid7 InsightVM
  • Incident responsenot Rapid7 InsightVM
  • Change managementnot Rapid7 InsightVM
  • Asset trackingnot Rapid7 InsightVM

Rapid7 InsightVM

  • Vulnerability management and risk assessmentnot Jira Service Management
  • Web application security scanningnot Jira Service Management
  • Cloud infrastructure security monitoringnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Rapid7 InsightVM

  • InsightVM is now sold inside Exposure Command rather than as a standalone product
  • Rapid7 states pricing is not publicly listed and is provided by custom quote based on the customer's environment
  • Billing counts billable assets including devices, software, identities, cloud compute instances and applications, so the asset count grows faster than a device inventory suggests
  • Cloud security, compliance, infrastructure as code scanning and application security testing require the Ultimate package rather than Essentials
  • Volume discounts are described as commonly available for larger asset counts, so smaller buyers pay the higher unit rate

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Rapid7 InsightVM

$1.62/month
  • InsightVM$1.62/month per asset
    • Vulnerability risk management
    • Unlimited user accounts
    • 24/7 technical support
  • InsightAppSec$175/month
    • Web application security
    • Per application pricing
    • Unlimited user accounts
  • InsightCloudsec$5775/month
    • Cloud security
    • Up to 500 instances
    • Unlimited user accounts

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Rapid7 InsightVM if

  • You need asset discovery.
  • You work on Web, Cloud, Api.
  • You also want vulnerability scanning.
Rapid7 InsightVM review

Questions people ask

Is Jira Service Management or Rapid7 InsightVM better?
Neither clearly leads. Jira Service Management starts at Free and Rapid7 InsightVM at $1.62/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Rapid7 InsightVM?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $1.62/month for Rapid7 InsightVM.
Does Jira Service Management or Rapid7 InsightVM run on more platforms?
Jira Service Management runs on Web, Ios, Android. Rapid7 InsightVM runs on Web, Cloud, Api.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Rapid7 InsightVM starts at $1.62/month.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Rapid7 InsightVM is typically brought in for.
What can Jira Service Management do that Rapid7 InsightVM cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Rapid7 InsightVM covers Asset discovery, Vulnerability scanning, Risk prioritization, Threat intelligence. Both handle Slack, GDPR, FedRAMP.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Rapid7 InsightVM: What is the starting price for Rapid7 InsightVM?

InsightVM starts at $1.62 per month per asset, with example pricing provided for 500-asset deployments.

Source
Rapid7 InsightVM: How much does InsightAppSec cost?

InsightAppSec starts at $175 per month per application for web application security scanning.

Source
Rapid7 InsightVM: What does InsightCloudsec cover?

InsightCloudsec starts at $5,775 per month for cloud security monitoring of up to 500 instances.

Source
Rapid7 InsightVM: Do Rapid7 products include unlimited user accounts?

Yes, all Rapid7 products include unlimited user accounts, 24/7 technical support, single sign-on, and customer-success team access.

Source
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