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Jira Service Management vs Qualys VMDR

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Qualys VMDR logo

Qualys VMDR

Cybersecurity

Cloud-delivered vulnerability management licensed per asset, using scanner appliances and a lightweight agent.

From
$3/month
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; Qualys VMDR licensing is per asset and each capability is its own subscription, so patch management, endpoint detection, web application scanning, container security and policy compliance are separate line items, and the platform demonstrated in a proof of concept is rarely the platform in the quote.
  • They diverge on capability: Jira Service Management covers Incident management, Qualys VMDR covers Cloud Agent.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira Service Management and Qualys VMDR actually diverge.

Attributes where Jira Service Management and Qualys VMDR differ
AttributeJira Service ManagementQualys VMDR
Starting priceFree$3/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Cloud, Api
CategoryCustomer SupportCybersecurity
Founded20021999

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Qualys VMDR

  • Cloud Agent
  • Scanner appliances
  • Authenticated scanning
  • TruRisk scoring
  • Asset inventory
  • Patch Management
  • Cloud connectors
  • Container sensor

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Qualys VMDR
  • Incident responsenot Qualys VMDR
  • Change managementnot Qualys VMDR
  • Asset trackingnot Qualys VMDR

Qualys VMDR

  • A hybrid workforce where scheduled network scans miss most laptops and continuous agent-based assessment is the only way to get real coveragenot Jira Service Management
  • PCI DSS external scanning where an approved scanning vendor report is a contractual requirementnot Jira Service Management
  • An estate spanning datacentre, multiple public clouds and endpoints that needs one vulnerability view rather than three toolsnot Jira Service Management
  • Organisations replacing a manual patch-verification process with agent-reported evidence that a fix actually landednot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Qualys VMDR

  • Licensing is per asset and each capability is its own subscription, so patch management, endpoint detection, web application scanning, container security and policy compliance are separate line items, and the platform demonstrated in a proof of concept is rarely the platform in the quote.
  • Ephemeral cloud instances consume asset entitlement until they age out of inventory, so an autoscaling group that creates and destroys hosts hourly can burn licence capacity on machines that existed for minutes, and controlling that means tuning purge policies rather than tuning the cloud.
  • Authenticated scanning produces materially better results than unauthenticated, but it requires storing and rotating privileged credentials for every target platform, which is a security project in its own right, and teams that skip it receive reports full of unconfirmed potential findings that nobody trusts.
  • The console is a set of modules with separate interfaces, search syntaxes and report engines, so an analyst moving between vulnerability management, policy compliance and web application scanning learns each one, and cross-module reporting usually ends in a spreadsheet or a script against the API.
  • The tool surfaces findings far faster than any organisation can remediate them, and it does not solve the ownership problem: without an agreed prioritisation policy and a named owner in IT operations, a first scan producing tens of thousands of findings becomes a dashboard that everyone learns to ignore.

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Qualys VMDR

$3/month
  • VMDR$3/month
    • Per asset
    • Vulnerability scanning
    • Detection
  • VMDR+$5/month
    • All VMDR features
    • Advanced analytics
    • Cloud integration
  • VMDR Complete$7/month
    • All VMDR+ features
    • Threat intel
    • Response automation

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Qualys VMDR if

  • You need cloud agent.
  • You work on Web, Cloud, Api.
  • You also want scanner appliances.
Qualys VMDR review

Questions people ask

Is Jira Service Management or Qualys VMDR better?
Neither clearly leads. Jira Service Management starts at Free and Qualys VMDR at $3/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Qualys VMDR?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $3/month for Qualys VMDR.
Does Jira Service Management or Qualys VMDR run on more platforms?
Jira Service Management runs on Web, Ios, Android. Qualys VMDR runs on Web, Cloud, Api.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Qualys VMDR starts at $3/month.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Qualys VMDR is typically brought in for.
What can Jira Service Management do that Qualys VMDR cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Qualys VMDR covers Cloud Agent, Scanner appliances, Authenticated scanning, TruRisk scoring.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Qualys VMDR: Agent or scanner: which do I need?

Usually both. The agent covers endpoints and servers you control and gives continuous data; scanners cover devices you cannot install an agent on, such as network gear, printers and appliances, and provide the external perimeter view.

Qualys VMDR: Does it patch as well as detect?

Yes, through the Patch Management module, which is a separate subscription using the same agent. Core VMDR detects and prioritises but does not deploy fixes.

Qualys VMDR: How are assets counted for licensing?

By the number of assets in inventory, which includes cloud instances and containers depending on the modules in use. Short-lived cloud assets count until they are purged, so purge settings directly affect what you consume.

Qualys VMDR: Can I keep the data in a specific region?

Yes. Qualys operates several regional platform instances and you choose which one your subscription lives on. Moving between them later is not trivial, so decide before onboarding.

Qualys VMDR: Does it scan web applications?

Web Application Scanning is a separate module licensed per application, not part of core VMDR, and it is a dynamic scanner with the usual limits around authenticated flows in single-page applications.

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