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Cybersecurity · head to head

Rapid7 InsightVM vs Salesforce Service Cloud

Rapid7 InsightVM logo

Rapid7 InsightVM

Cybersecurity

Vulnerability management at scale

From
$1.62/month
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Rapid7 InsightVM insightVM is now sold inside Exposure Command rather than as a standalone product; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Rapid7 InsightVM covers Asset discovery, Salesforce Service Cloud covers Case management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Rapid7 InsightVM and Salesforce Service Cloud actually diverge.

Attributes where Rapid7 InsightVM and Salesforce Service Cloud differ
AttributeRapid7 InsightVMSalesforce Service Cloud
Starting price$1.62/month$25/month
Pricing modelusage-basedsubscription
PlatformsWeb, Cloud, ApiWeb, Ios, Android
CategoryCybersecurityCustomer Support
Founded20001999

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Rapid7 InsightVM

  • Asset discovery
  • Vulnerability scanning
  • Risk prioritization
  • Threat intelligence
  • Custom policies
  • Remediation tracking
  • Compliance reporting
  • API access

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • FedRAMP

What people use each for

The jobs each tool is most often brought in to do.

Rapid7 InsightVM

  • Vulnerability management and risk assessmentnot Salesforce Service Cloud
  • Web application security scanningnot Salesforce Service Cloud
  • Cloud infrastructure security monitoringnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Rapid7 InsightVM
  • Field servicenot Rapid7 InsightVM
  • Self-service portalsnot Rapid7 InsightVM
  • AI-powered supportnot Rapid7 InsightVM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Rapid7 InsightVM

  • InsightVM is now sold inside Exposure Command rather than as a standalone product
  • Rapid7 states pricing is not publicly listed and is provided by custom quote based on the customer's environment
  • Billing counts billable assets including devices, software, identities, cloud compute instances and applications, so the asset count grows faster than a device inventory suggests
  • Cloud security, compliance, infrastructure as code scanning and application security testing require the Ultimate package rather than Essentials
  • Volume discounts are described as commonly available for larger asset counts, so smaller buyers pay the higher unit rate

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Rapid7 InsightVM

$1.62/month
  • InsightVM$1.62/month per asset
    • Vulnerability risk management
    • Unlimited user accounts
    • 24/7 technical support
  • InsightAppSec$175/month
    • Web application security
    • Per application pricing
    • Unlimited user accounts
  • InsightCloudsec$5775/month
    • Cloud security
    • Up to 500 instances
    • Unlimited user accounts

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Rapid7 InsightVM if

  • You need asset discovery.
  • You work on Web, Cloud, Api.
  • You also want vulnerability scanning.
Rapid7 InsightVM review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Rapid7 InsightVM or Salesforce Service Cloud better?
Neither clearly leads. Rapid7 InsightVM starts at $1.62/month and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Rapid7 InsightVM or Salesforce Service Cloud?
Rapid7 InsightVM starts at $1.62/month and Salesforce Service Cloud at $25/month.
Does Rapid7 InsightVM or Salesforce Service Cloud run on more platforms?
Rapid7 InsightVM runs on Web, Cloud, Api. Salesforce Service Cloud runs on Web, Ios, Android.
What is Rapid7 InsightVM best used for?
Rapid7 InsightVM is most often used for vulnerability management and risk assessment, web application security scanning, cloud infrastructure security monitoring. Of those, vulnerability management and risk assessment and web application security scanning are not what Salesforce Service Cloud is typically brought in for.
What can Rapid7 InsightVM do that Salesforce Service Cloud cannot?
Rapid7 InsightVM covers Asset discovery, Vulnerability scanning, Risk prioritization, Threat intelligence. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, FedRAMP.

Answered from the vendors’ own pages

Rapid7 InsightVM: What is the starting price for Rapid7 InsightVM?

InsightVM starts at $1.62 per month per asset, with example pricing provided for 500-asset deployments.

Source
Rapid7 InsightVM: How much does InsightAppSec cost?

InsightAppSec starts at $175 per month per application for web application security scanning.

Source
Rapid7 InsightVM: What does InsightCloudsec cover?

InsightCloudsec starts at $5,775 per month for cloud security monitoring of up to 500 instances.

Source
Rapid7 InsightVM: Do Rapid7 products include unlimited user accounts?

Yes, all Rapid7 products include unlimited user accounts, 24/7 technical support, single sign-on, and customer-success team access.

Source
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