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Customer Support · head to head

Jira Service Management vs Nessus

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Nessus logo

Nessus

Cybersecurity

The most trusted vulnerability assessment solution

From
$4790/year
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; Nessus nessus Professional is $4,790 for one year, with no free or low cost commercial tier
  • They diverge on capability: Jira Service Management covers Incident management, Nessus covers Vulnerability scanning.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira Service Management and Nessus actually diverge.

Attributes where Jira Service Management and Nessus differ
AttributeJira Service ManagementNessus
Starting priceFree$4790/year
Free tierYesNo
PlatformsWeb, Ios, AndroidDesktop, Api
CategoryCustomer SupportCybersecurity

Identical on both: pricing model (subscription), user rating (Not yet rated), founded (2002).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Nessus

  • Vulnerability scanning
  • Configuration auditing
  • Malware detection
  • Web application scanning
  • Cloud scanning
  • Compliance checks
  • Patch auditing
  • Pre-built policies

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Nessus
  • Incident responsenot Nessus
  • Change managementnot Nessus
  • Asset trackingnot Nessus

Nessus

  • Vulnerability scanning for individual practitionersnot Jira Service Management
  • Enterprise vulnerability managementnot Jira Service Management
  • Web application security assessmentsnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Nessus

  • Nessus Professional is $4,790 for one year, with no free or low cost commercial tier
  • Multi year terms are the only discount route, at $9,330.95 for two years and $13,637.54 for three
  • It is a single user scanner, so team workflows mean migrating to another Tenable product
  • Tenable One vulnerability management is priced separately, starting at $3,500 a year for 100 assets

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Nessus

$4790/year
  • Nessus Professional$4790/year
    • 1 year license
    • Best for individual security professionals
  • Nessus Professional 2-Year$9330.95/2 years
    • 2 year license with discounted rate vs. annual
  • Nessus Professional 3-Year$13637.54/3 years
    • 3 year license with discounted rate vs. annual
  • Nessus Expert$6790/year
    • 1 year license
    • Enhanced capabilities vs. Professional

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Nessus if

  • You need vulnerability scanning.
  • You work on Desktop, Api.
  • You also want configuration auditing.
Nessus review

Questions people ask

Is Jira Service Management or Nessus better?
Neither clearly leads. Jira Service Management starts at Free and Nessus at $4790/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Nessus?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $4790/year for Nessus.
Does Jira Service Management or Nessus run on more platforms?
Jira Service Management runs on Web, Ios, Android. Nessus runs on Desktop, Api.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Nessus starts at $4790/year.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Nessus is typically brought in for.
What can Jira Service Management do that Nessus cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Nessus covers Vulnerability scanning, Configuration auditing, Malware detection, Web application scanning.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Nessus: What is the cheapest Nessus option?

Nessus Professional starts at $4,790 per year for a 1-year license. Multi-year commitments offer discounts, with 2-year licenses at $9,330.95 and 3-year licenses at $13,637.54.

Source
Nessus: What is the difference between Nessus Professional and Expert?

Nessus Expert costs $6,790 per year for a 1-year license (compared to $4,790 for Professional) and includes enhanced capabilities. Multi-year rates are available at discounted prices.

Source
Nessus: Does Nessus offer optional support or training?

Yes, Nessus offers add-on services: Advanced Support at $400/year provides 24x365 access to phone, email, community, and chat support. On-Demand Training costs $275/year for Fundamentals course access or $385/year for both Fundamentals and Advanced courses.

Source
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