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Customer Support · head to head

Jira Service Management vs Recorded Future

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Recorded Future logo

Recorded Future

Cybersecurity

Intelligence-driven cybersecurity

From
$25000/year
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; Recorded Future no pricing published; all three tiers (Core, Professional, Elite) require sales contact for quotes
  • They diverge on capability: Jira Service Management covers Incident management, Recorded Future covers Real-time threat intelligence.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira Service Management and Recorded Future actually diverge.

Attributes where Jira Service Management and Recorded Future differ
AttributeJira Service ManagementRecorded Future
Starting priceFree$25000/year
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Api, Cloud
CategoryCustomer SupportCybersecurity
Founded20022009

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Recorded Future

  • Real-time threat intelligence
  • Vulnerability intelligence
  • Internet-wide data analysis
  • Insikt group intelligence
  • Brand intelligence
  • API-first platform
  • Alert and notification system
  • Custom reporting

Both cover

  • Slack
  • GDPR
  • FedRAMP

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Recorded Future
  • Incident responsenot Recorded Future
  • Change managementnot Recorded Future
  • Asset trackingnot Recorded Future

Recorded Future

  • Threat intelligence and monitoringnot Jira Service Management
  • Dark web monitoring and brand protectionnot Jira Service Management
  • Third-party risk managementnot Jira Service Management
  • Security operations and incident responsenot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Recorded Future

  • No pricing published; all three tiers (Core, Professional, Elite) require sales contact for quotes
  • Pricing depends on organization size, usage levels, and services in addition to tier selection
  • API usage limits vary by package but limits not specified on pricing page

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Recorded Future

$25000/year
  • Threat Intelligence$25000/year
    • Threat feeds
    • IP reputation
    • Domain analysis
  • Vulnerability Intelligence$35000/year
    • CVE monitoring
    • Patch intelligence
    • Vulnerability trending
  • Complete Intelligence$50000/year
    • All features
    • Analyst access
    • Dedicated feed

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Recorded Future if

  • You need real-time threat intelligence.
  • You work on Web, Api, Cloud.
  • You also want vulnerability intelligence.
Recorded Future review

Questions people ask

Is Jira Service Management or Recorded Future better?
Neither clearly leads. Jira Service Management starts at Free and Recorded Future at $25000/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Recorded Future?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $25000/year for Recorded Future.
Does Jira Service Management or Recorded Future run on more platforms?
Jira Service Management runs on Web, Ios, Android. Recorded Future runs on Web, Api, Cloud.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Recorded Future starts at $25000/year.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Recorded Future is typically brought in for.
What can Jira Service Management do that Recorded Future cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Recorded Future covers Real-time threat intelligence, Vulnerability intelligence, Internet-wide data analysis, Insikt group intelligence. Both handle Slack, GDPR, FedRAMP.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Recorded Future: What are the main pricing tiers offered by Recorded Future?

Recorded Future offers three tiers: Core (foundational intelligence), Professional (marked most-popular with automation and autonomous threat hunts), and Elite (comprehensive coverage including third-party risk assessment). Specific pricing requires contacting sales.

Source
Recorded Future: What is included in Recorded Future's Core pricing tier?

Core tier includes cyber operations monitoring with threat and malware insights, digital risk protection covering dark web monitoring and credential detection, and the new digital risk hub. Exact cost depends on organization size and usage.

Source
Recorded Future: What features does Recorded Future Professional tier add?

Professional tier adds autonomous threat hunts, continuous threat monitoring, automated threat preventions, external intelligence ingestion, and external asset discovery. Pricing is custom-quoted based on organization size and services.

Source
Recorded Future: How does Recorded Future handle user limits and API access?

Recorded Future does not limit the number of platform users or integrations across any tier. API usage limits vary by package tier but exact limits are not specified on the public pricing page.

Source
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