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Cybersecurity · head to head

Rapid7 InsightVM vs Sprinklr Service

Rapid7 InsightVM logo

Rapid7 InsightVM

Cybersecurity

Vulnerability management at scale

From
$1.62/month
Rated
-
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Rapid7 InsightVM insightVM is now sold inside Exposure Command rather than as a standalone product; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: Rapid7 InsightVM covers Asset discovery, Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Rapid7 InsightVM and Sprinklr Service actually diverge.

Attributes where Rapid7 InsightVM and Sprinklr Service differ
AttributeRapid7 InsightVMSprinklr Service
Starting price$1.62/monthOn request
Pricing modelusage-basedquote
PlatformsWeb, Cloud, ApiWeb, Ios, Android
CategoryCybersecurityCustomer Support
Founded20002009

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Rapid7 InsightVM

  • Asset discovery
  • Vulnerability scanning
  • Risk prioritization
  • Threat intelligence
  • Custom policies
  • Remediation tracking
  • Compliance reporting
  • API access

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • Salesforce
  • SAP

Both cover

  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Rapid7 InsightVM

  • Vulnerability management and risk assessmentnot Sprinklr Service
  • Web application security scanningnot Sprinklr Service
  • Cloud infrastructure security monitoringnot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot Rapid7 InsightVM
  • Social customer carenot Rapid7 InsightVM
  • Unified CXnot Rapid7 InsightVM
  • Voice of customernot Rapid7 InsightVM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Rapid7 InsightVM

  • InsightVM is now sold inside Exposure Command rather than as a standalone product
  • Rapid7 states pricing is not publicly listed and is provided by custom quote based on the customer's environment
  • Billing counts billable assets including devices, software, identities, cloud compute instances and applications, so the asset count grows faster than a device inventory suggests
  • Cloud security, compliance, infrastructure as code scanning and application security testing require the Ultimate package rather than Essentials
  • Volume discounts are described as commonly available for larger asset counts, so smaller buyers pay the higher unit rate

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

Rapid7 InsightVM

$1.62/month
  • InsightVM$1.62/month per asset
    • Vulnerability risk management
    • Unlimited user accounts
    • 24/7 technical support
  • InsightAppSec$175/month
    • Web application security
    • Per application pricing
    • Unlimited user accounts
  • InsightCloudsec$5775/month
    • Cloud security
    • Up to 500 instances
    • Unlimited user accounts

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose Rapid7 InsightVM if

  • You need asset discovery.
  • You work on Web, Cloud, Api.
  • You also want vulnerability scanning.
Rapid7 InsightVM review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is Rapid7 InsightVM or Sprinklr Service better?
Neither clearly leads. Rapid7 InsightVM starts at $1.62/month and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Rapid7 InsightVM or Sprinklr Service?
Rapid7 InsightVM starts at $1.62/month and Sprinklr Service at On request.
Does Rapid7 InsightVM or Sprinklr Service run on more platforms?
Rapid7 InsightVM runs on Web, Cloud, Api. Sprinklr Service runs on Web, Ios, Android.
What is Rapid7 InsightVM best used for?
Rapid7 InsightVM is most often used for vulnerability management and risk assessment, web application security scanning, cloud infrastructure security monitoring. Of those, vulnerability management and risk assessment and web application security scanning are not what Sprinklr Service is typically brought in for.
What can Rapid7 InsightVM do that Sprinklr Service cannot?
Rapid7 InsightVM covers Asset discovery, Vulnerability scanning, Risk prioritization, Threat intelligence. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. Both handle GDPR.

Answered from the vendors’ own pages

Rapid7 InsightVM: What is the starting price for Rapid7 InsightVM?

InsightVM starts at $1.62 per month per asset, with example pricing provided for 500-asset deployments.

Source
Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Rapid7 InsightVM: How much does InsightAppSec cost?

InsightAppSec starts at $175 per month per application for web application security scanning.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
Rapid7 InsightVM: What does InsightCloudsec cover?

InsightCloudsec starts at $5,775 per month for cloud security monitoring of up to 500 instances.

Source
Rapid7 InsightVM: Do Rapid7 products include unlimited user accounts?

Yes, all Rapid7 products include unlimited user accounts, 24/7 technical support, single sign-on, and customer-success team access.

Source
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