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Customer Support · head to head

Jira Service Management vs LastPass

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
LastPass logo

LastPass

All industries

Simplify online life with LastPass password manager

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; LastPass free plan limited to 1 device type only
  • They diverge on capability: Jira Service Management covers Incident management, LastPass covers Password vault.

Where they differ

Only the attributes on which Jira Service Management and LastPass actually diverge.

Attributes where Jira Service Management and LastPass differ
AttributeJira Service ManagementLastPass
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb, Desktop, Mobile
CategoryCustomer SupportAll industries
Founded20022008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in LastPass

  • Password vault
  • Password generator
  • Autofill
  • Security dashboard
  • Dark web monitoring
  • Emergency access
  • Secure notes
  • Digital wallet

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot LastPass
  • Incident responsenot LastPass
  • Change managementnot LastPass
  • Asset trackingnot LastPass

LastPass

  • Password management and vault storagenot Jira Service Management
  • Multi-device access and autofillnot Jira Service Management
  • Dark web monitoring and security dashboardnot Jira Service Management
  • Team collaboration with shared folders and policiesnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

LastPass

  • Free plan limited to 1 device type only
  • Premium plan costs ~$3/month annually (30% discount applied)
  • Business Teams plan limited to up to 50 users maximum
  • Teams plan offers only 25 security policies
  • Business plan pricing ~$4/user/month
  • Business Max plan costs ~$7/user/month for advanced features

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

LastPass

Free

No published plan breakdown. See the LastPass review.

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose LastPass if

  • You need password vault.
  • You want to start without paying.
  • You work on Web, Desktop, Mobile.
  • You also want password generator.
LastPass review

Questions people ask

Is Jira Service Management or LastPass better?
Neither clearly leads. Jira Service Management starts at Free and LastPass at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or LastPass?
Jira Service Management starts at Free and LastPass at Free.
Does Jira Service Management or LastPass run on more platforms?
Jira Service Management runs on Web, Ios, Android. LastPass runs on Web, Desktop, Mobile.
Can I use Jira Service Management for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what LastPass is typically brought in for.
What can Jira Service Management do that LastPass cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. LastPass covers Password vault, Password generator, Autofill, Security dashboard.
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