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Customer Support · head to head

Jira Service Management vs Resolver

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Resolver logo

Resolver

Cybersecurity

Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; Resolver kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • They diverge on capability: Jira Service Management covers Change management, Resolver covers Investigations.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Jira Service Management and Resolver actually diverge.

Attributes where Jira Service Management and Resolver differ
AttributeJira Service ManagementResolver
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
CategoryCustomer SupportCybersecurity
Founded2002Unknown

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence
  • Slack

Only in Resolver

  • Investigations
  • Enterprise risk management
  • Internal audit
  • Compliance and obligations
  • Business continuity
  • Risk Event Management
  • Configurable dashboards

Both cover

  • Incident management

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Resolver
  • Incident responsenot Resolver
  • Change managementnot Resolver
  • Asset trackingnot Resolver

Resolver

  • A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot Jira Service Management
  • A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot Jira Service Management
  • A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot Jira Service Management
  • An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Resolver

  • Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence.
  • Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal.
  • The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta.
  • Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service.

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Resolver

On request
  • Resolver Core$undefined/year
    • Priced by modules selected and number of users
    • Annual or multi-year enterprise agreement
    • Implementation and configuration quoted separately

Which should you pick?

Choose Jira Service Management if

  • You need change management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want problem management.
Jira Service Management review

Choose Resolver if

  • You need investigations.
  • You work on Web, iOS, Android.
  • You also want enterprise risk management.
Resolver review

Questions people ask

Is Jira Service Management or Resolver better?
Neither clearly leads. Jira Service Management starts at Free and Resolver at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Resolver?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and On request for Resolver.
Does Jira Service Management or Resolver run on more platforms?
Jira Service Management runs on Web, Ios, Android. Resolver runs on Web, iOS, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Resolver starts at On request.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Resolver is typically brought in for.
What can Jira Service Management do that Resolver cannot?
Jira Service Management covers Change management, Problem management, Asset management, Knowledge management. Resolver covers Investigations, Enterprise risk management, Internal audit, Compliance and obligations. Both handle Incident management.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Resolver: Who owns Resolver?

Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.

Resolver: What does Resolver cost?

Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.

Resolver: Is Resolver a SOC 2 compliance tool?

No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.

Resolver: How long does implementation take?

Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.

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