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Customer Support · head to head

Jira Service Management vs Tenable Nessus

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Tenable Nessus logo

Tenable Nessus

Cybersecurity

Network vulnerability scanner

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; Tenable Nessus nessus Professional is $4,790 for one year, sold as an annual licence rather than a per scan or usage based fee
  • They diverge on capability: Jira Service Management covers Incident management, Tenable Nessus covers Network scanning.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira Service Management and Tenable Nessus actually diverge.

Attributes where Jira Service Management and Tenable Nessus differ
AttributeJira Service ManagementTenable Nessus
PlatformsWeb, Ios, AndroidWindows, Linux, Macos, Cloud
CategoryCustomer SupportCybersecurity

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), founded (2002).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Tenable Nessus

  • Network scanning
  • Vulnerability detection
  • Configuration assessment
  • Malware detection
  • Compliance checking
  • Cloud security assessment
  • Mobile scanning
  • API access

Both cover

  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Tenable Nessus
  • Incident responsenot Tenable Nessus
  • Change managementnot Tenable Nessus
  • Asset trackingnot Tenable Nessus

Tenable Nessus

  • Vulnerability scanning of servers, network devices and web applicationsnot Jira Service Management
  • Configuration and compliance auditing against hardening benchmarksnot Jira Service Management
  • Point in time assessments by consultants and penetration testersnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Tenable Nessus

  • Nessus Professional is $4,790 for one year, sold as an annual licence rather than a per scan or usage based fee
  • Support beyond the base entitlement costs an extra $400 per year for Advanced Support with 24x365 phone and chat access
  • The on demand training course is a separate $275 purchase for a single person for one year
  • Multi year discounts require paying for two or three years up front

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Tenable Nessus

Free
  • Nessus EssentialsFree
    • Up to 16 ips
    • Network scanning
    • Vulnerability assessment
  • Nessus Professional$2600/year
    • Unlimited targets
    • Enterprise features
    • Advanced analytics
  • Nessus Expert$5200/year
    • All Professional features
    • Cloud integration
    • Advanced reporting

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Tenable Nessus if

  • You need network scanning.
  • You want to start without paying.
  • You work on Windows, Linux, Macos, Cloud.
  • You also want vulnerability detection.
Tenable Nessus review

Questions people ask

Is Jira Service Management or Tenable Nessus better?
Neither clearly leads. Jira Service Management starts at Free and Tenable Nessus at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Tenable Nessus?
Jira Service Management starts at Free and Tenable Nessus at Free.
Does Jira Service Management or Tenable Nessus run on more platforms?
Jira Service Management runs on Web, Ios, Android. Tenable Nessus runs on Windows, Linux, Macos, Cloud.
Can I use Jira Service Management for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Tenable Nessus is typically brought in for.
What can Jira Service Management do that Tenable Nessus cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Tenable Nessus covers Network scanning, Vulnerability detection, Configuration assessment, Malware detection. Both handle GDPR.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Tenable Nessus: What are the three Nessus offerings?

Nessus Essentials is a free introductory offering for educators, students, and career starters, limited to 16 IPs for scanning. Nessus Professional is designed for consultants and SMBs, providing unlimited IT scans across any location. Nessus Expert is the premium offering extending Professional with web application scanning, infrastructure-as-code scanning, and external attack surface assessment up to 5 domains.

Source
Tenable Nessus: What OS platforms does Nessus support?

Nessus runs on Debian/Kali Linux, Fedora, FreeBSD, Mac OS X, Red Hat/CentOS, SUSE Linux, Ubuntu, and various Windows versions including Server 2008, 2012, and Windows 7-10.

Source
Tenable Nessus: Can I use Nessus to scan third-party networks as a consultant?

Yes, Tenable permits you to use Nessus to scan third-party networks. Nessus Professional is ideal for consultants.

Source
Tenable Nessus: Can Nessus perform PCI external scanning?

Yes, you can use Nessus Professional to perform external network scans as required by the PCI DSS 11.2.2 requirement.

Source
Tenable Nessus: What additional features does Nessus Expert provide?

Web application scanning, which is dynamic application security testing (DAST) providing comprehensive visibility and insight into web application security issues; scanning code repositories for vulnerabilities; and assessing external attack surface with subdomain discovery.

Source
Tenable Nessus: What support options exist for Nessus Professional?

Standard Support includes software upgrades, patches, plugin access, and 24x7 support via chat and community portal. Advanced Support adds 24x7 phone access and committed SLAs: P1 less than 2 hours, P2 less than 4 hours, P3 less than 12 hours, P4 less than 24 hours.

Source
Tenable Nessus: How frequently are Nessus plugins updated?

Nessus plugins are updated daily, based on when vendors and security research sites publish new vulnerabilities.

Source
Tenable Nessus: How does licensing work in virtual machine environments?

Whether you are using Nessus in a physical or a virtual environment, the IP addresses or hosts that you are scanning from must be licensed.

Source
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