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Software · head to head

Jira Service Management vs Pipedrive

Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Pipedrive logo

Pipedrive

Software

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: Jira Service Management covers Incident management, Pipedrive covers Visual pipeline.

Where they differ

Only the attributes on which Jira Service Management and Pipedrive actually diverge.

Attributes where Jira Service Management and Pipedrive differ
AttributeJira Service ManagementPipedrive
Starting priceFreeOn request
Free tierYesNo
Founded20022010

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Both cover

  • Slack
  • SOC2
  • GDPR
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Pipedrive
  • Incident responsenot Pipedrive
  • Change managementnot Pipedrive
  • Asset trackingnot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Jira Service Management
  • Multi-channel communication with email and calendar syncnot Jira Service Management
  • Sales automation for small to mid-market teamsnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Questions people ask

Is Jira Service Management or Pipedrive better?
Neither clearly leads. Jira Service Management starts at Free and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Pipedrive?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and On request for Pipedrive.
Does Jira Service Management or Pipedrive run on more platforms?
Jira Service Management runs on Web, Ios, Android. Pipedrive runs on Web, iOS, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Pipedrive starts at On request.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Pipedrive is typically brought in for.
What can Jira Service Management do that Pipedrive cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle Slack, SOC2, GDPR, ISO27001.
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