Is Jira Service Management or Zapier better?

Neither clearly leads. Jira Service Management starts at Free and Zapier at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Jira Service Management or Zapier?

Jira Service Management starts at Free and Zapier at Free.

Does Jira Service Management or Zapier run on more platforms?

Jira Service Management runs on Web, Ios, Android. Zapier runs on Web, Api.

Can I use Jira Service Management for free?

Both have a free tier, so you can try either at no cost before committing.

What is Jira Service Management best used for?

Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Zapier is typically brought in for.

What can Jira Service Management do that Zapier cannot?

Jira Service Management covers Incident management, Change management, Problem management, Asset management. Zapier covers App integrations, Workflow automation, Trigger-based actions, Multi-step Zaps. Both handle Slack, SOC2, GDPR.

Customer Support · head to head

Jira Service Management vs Zapier

Jira Service Management

Customer Support

High-velocity service management

From: Free
Rated: -

Full review Website

Zapier

All industries

Automate your work across 7,000+ app integrations

From: Free
Rated: -

Full review Website

The short version

Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; Zapier the free plan allows 100 tasks per month and only two-step Zaps, one trigger and one action
They diverge on capability: Jira Service Management covers Incident management, Zapier covers App integrations.

Where they differ

Only the attributes on which Jira Service Management and Zapier actually diverge.

Attributes where Jira Service Management and Zapier differ
Attribute	Jira Service Management	Zapier
Pricing model	subscription	usage-based
Platforms	Web, Ios, Android	Web, Api
Category	Customer Support	All industries
Founded	2002	2011

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

Incident management
Change management
Problem management
Asset management
Knowledge management
SLAs
Jira Software
Confluence

Only in Zapier

App integrations
Workflow automation
Trigger-based actions
Multi-step Zaps
Data formatting
Conditional logic
Error handling
Team collaboration

Both cover

Slack
SOC2
GDPR

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

IT service managementnot Zapier
Incident responsenot Zapier
Change managementnot Zapier
Asset trackingnot Zapier

Zapier

Lead managementnot Jira Service Management
Data synchronizationnot Jira Service Management
Email automationnot Jira Service Management
Social media postingnot Jira Service Management
Customer onboardingnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Zapier

The free plan allows 100 tasks per month and only two-step Zaps, one trigger and one action
Multi-step Zaps, filters, paths, webhooks and the formatter all require a paid plan
Premium app connectors are withheld from the free plan
Free Zaps poll for new data every 15 minutes against 2 minutes on Professional and 1 minute on Team
Paying monthly rather than annually costs 50 percent more, so the 2,000-task Professional plan is $73.50 a month instead of $49

Pricing, plan by plan

Jira Service Management

Free

FreeFree
- 3 agents
- Ticket management
- Knowledge base
Standard$20/month
- Unlimited customers
- 250 agents
- 20 GB storage
Premium$45/month
- Advanced incident management
- Asset management
- Change management
Enterprise$undefined/month
- Unlimited sites
- 24/7 support
- Data residency

Zapier

Free

FreeFree
- 100 tasks/month
- 5 Zaps
- Two-step Zaps
Starter$19.99/month
- 750 tasks/month
- 20 Zaps
- Multi-step Zaps
Professional$49/month
- 2,000 tasks/month
- Unlimited Zaps
- Custom logic

Which should you pick?

Choose Jira Service Management if

You need incident management.
You want to start without paying.
You work on Web, Ios, Android.
You also want change management.

Jira Service Management review

Choose Zapier if

You need app integrations.
You want to start without paying.
You work on Web, Api.
You also want workflow automation.

Zapier review

Questions people ask

Is Jira Service Management or Zapier better?: Neither clearly leads. Jira Service Management starts at Free and Zapier at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Zapier?: Jira Service Management starts at Free and Zapier at Free.
Does Jira Service Management or Zapier run on more platforms?: Jira Service Management runs on Web, Ios, Android. Zapier runs on Web, Api.
Can I use Jira Service Management for free?: Both have a free tier, so you can try either at no cost before committing.
What is Jira Service Management best used for?: Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Zapier is typically brought in for.
What can Jira Service Management do that Zapier cannot?: Jira Service Management covers Incident management, Change management, Problem management, Asset management. Zapier covers App integrations, Workflow automation, Trigger-based actions, Multi-step Zaps. Both handle Slack, SOC2, GDPR.

Jira Service Management vs Zapier

Jira Service Management

Zapier

The short version

Where they differ

What each one covers

Only in Jira Service Management

Only in Zapier

Both cover

What people use each for

Jira Service Management

Zapier

Where each one falls short

Jira Service Management

Zapier

Pricing, plan by plan

Jira Service Management

Zapier

Which should you pick?

Choose Jira Service Management if

Choose Zapier if

Questions people ask

Related pages

More on Jira Service Management

More on Zapier

Keep looking

Other head to heads