Software · head to head
Jira Service Management vs Front
Front
Software
Where teams collaborate on customer communication
- From
- $25/month per seat
- Rated
- -
The short version
- Only Jira Service Management has a free tier, so it costs nothing to try first.
- Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
- They diverge on capability: Jira Service Management covers Incident management, Front covers Shared inbox.
Where they differ
Only the attributes on which Jira Service Management and Front actually diverge.
| Attribute | Jira Service Management | Front |
|---|---|---|
| Starting price | Free | $25/month per seat |
| Free tier | Yes | No |
| Platforms | Web, Ios, Android | Cloud-based SaaS |
| Founded | 2002 | 2013 |
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Jira Service Management
- Incident management
- Change management
- Problem management
- Asset management
- Knowledge management
- SLAs
- Jira Software
- Confluence
Only in Front
- Shared inbox
- Email collaboration
- Omnichannel messaging
- Analytics
- Workflows
- Integrations
- Salesforce
- HubSpot
Both cover
- Slack
- SOC2
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Jira Service Management
- IT service managementnot Front
- Incident responsenot Front
- Change managementnot Front
- Asset trackingnot Front
Front
- Multi-team customer support across email, chat, SMS channelsnot Jira Service Management
- Enterprises using AI to resolve complex multi-step customer requestsnot Jira Service Management
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Jira Service Management
- The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
Front
- Starter tier limited to single-channel support; omnichannel support requires Professional tier
- AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
- Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
- Advanced analytics excluded from Starter tier
Pricing, plan by plan
Jira Service Management
Free- FreeFree
- 3 agents
- Ticket management
- Knowledge base
- Standard$20/month
- Unlimited customers
- 250 agents
- 20 GB storage
- Premium$45/month
- Advanced incident management
- Asset management
- Change management
- Enterprise$undefined/month
- Unlimited sites
- 24/7 support
- Data residency
Front
$25/month per seatNo published plan breakdown. See the Front review.
Which should you pick?
Choose Jira Service Management if
- You need incident management.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want change management.
Choose Front if
- You need shared inbox.
- You work on Cloud-based SaaS.
- You also want email collaboration.
Questions people ask
- Is Jira Service Management or Front better?
- Neither clearly leads. Jira Service Management starts at Free and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Jira Service Management or Front?
- Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $25/month per seat for Front.
- Does Jira Service Management or Front run on more platforms?
- Jira Service Management runs on Web, Ios, Android. Front runs on Cloud-based SaaS.
- Can I use Jira Service Management for free?
- Yes. Jira Service Management has a free tier, so you can try it without paying. Front starts at $25/month per seat.
- What is Jira Service Management best used for?
- Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Front is typically brought in for.
- What can Jira Service Management do that Front cannot?
- Jira Service Management covers Incident management, Change management, Problem management, Asset management. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Both handle Slack, SOC2, GDPR, Web support.