Healthcare · head to head
Included Health vs Teladoc Health
Included Health
Healthcare
Care navigation and virtual care in one contract for self funded employers and health plans
- From
- On request
- Rated
- -
Teladoc Health
Healthcare
Virtual healthcare platform for telehealth and telemedicine
- From
- $89/visit
- Rated
- -
The short version
- Each has a real cost: Included Health owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.; Teladoc Health does not accept traditional Medicare or Medicaid, only Medicare Advantage and managed care plans
- They diverge on capability: Included Health covers Care navigation, Teladoc Health covers Video Consultations.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which Included Health and Teladoc Health actually diverge.
| Attribute | Included Health | Teladoc Health |
|---|---|---|
| Starting price | On request | $89/visit |
| Pricing model | quote | Unknown |
| Founded | Unknown | 2002 |
Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Healthcare).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Included Health
- Care navigation
- Provider quality steerage
- Expert medical opinion
- Virtual primary care
- Virtual behavioural health
- Virtual urgent care
- Benefits integration
- Employer reporting
Only in Teladoc Health
- Video Consultations
- Phone Consultations
- Messaging
- Prescription Services
- Mental Health
- Chronic Care
- EHR Systems
- Health Plans
What people use each for
The jobs each tool is most often brought in to do.
Included Health
- A large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisionsnot Teladoc Health
- An employer that has bought several point solutions and needs one front door that routes members to the ones already paid fornot Teladoc Health
- A self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programmenot Teladoc Health
- An employer replacing separate navigation and telehealth vendors with one contract and one member experiencenot Teladoc Health
Teladoc Health
- Patient Carenot Included Health
- Medical Recordsnot Included Health
- Practice Managementnot Included Health
- Telehealthnot Included Health
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Included Health
- Owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.
- Pricing is per employee per month across the whole eligible population, so a plan with low navigation engagement pays for everyone to serve the minority who call.
- Savings claims rest on avoided costs and changed referral decisions, which are counterfactual by nature, so performance guarantees need very careful definition or they measure activity rather than money.
- The company is a merger of three organisations with different origins, and members and benefits teams still encounter seams between navigation, virtual primary care and behavioural health that the single brand implies are absent.
- It sells primarily to large self funded employers, so mid market employers and fully insured plans find both the pricing and the implementation effort disproportionate to their size.
Teladoc Health
- Does not accept traditional Medicare or Medicaid, only Medicare Advantage and managed care plans
- Providers cannot prescribe DEA-controlled substances or certain medications including erectile dysfunction drugs
- Cannot handle medical emergencies; users must call 911 for emergency care
Pricing, plan by plan
Included Health
On request- Included Health$undefined/year
- Per employee per month across the eligible population, quoted not published
- Navigation and virtual care modules priced separately or bundled
- Some components offered with performance guarantees tied to measured savings
Teladoc Health
$89/visitNo published plan breakdown. See the Teladoc Health review.
Which should you pick?
Choose Included Health if
- You need care navigation.
- You work on Web, iOS, Android.
- You also want provider quality steerage.
Choose Teladoc Health if
- You need video consultations.
- You work on Web, iOS, Android.
- You also want phone consultations.
Questions people ask
- Is Included Health or Teladoc Health better?
- Neither clearly leads. Included Health starts at On request and Teladoc Health at $89/visit, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Included Health or Teladoc Health?
- Included Health starts at On request and Teladoc Health at $89/visit.
- Does Included Health or Teladoc Health run on more platforms?
- Both run on Web, iOS, Android, so platform support will not decide this one for you.
- What is Included Health best used for?
- Included Health is most often used for a large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisions, an employer that has bought several point solutions and needs one front door that routes members to the ones already paid for, a self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programme, an employer replacing separate navigation and telehealth vendors with one contract and one member experience. Of those, a large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisions and an employer that has bought several point solutions and needs one front door that routes members to the ones already paid for are not what Teladoc Health is typically brought in for.
- What can Included Health do that Teladoc Health cannot?
- Included Health covers Care navigation, Provider quality steerage, Expert medical opinion, Virtual primary care. Teladoc Health covers Video Consultations, Phone Consultations, Messaging, Prescription Services.
Answered from the vendors’ own pages
Included Health: What exactly is Included Health?
The combination of Grand Rounds Health navigation, Doctor On Demand virtual care and the original Included Health concierge service, operating under one brand since late 2021.
Teladoc Health: Does Teladoc work with traditional Medicare or Medicaid?
No. Teladoc only works with Medicare Advantage and Medicaid managed care plans, not traditional fee-for-service Medicare or Medicaid programs.
SourceIncluded Health: Who pays for it?
The self funded employer or the health plan pays a per employee per month fee. Virtual care visits may also carry member cost sharing depending on plan design.
Teladoc Health: How quickly can I get an appointment with Teladoc?
For ASAP visits, wait times are typically just a few minutes. For General Medical, most issues are resolved in 15 minutes or less.
SourceIncluded Health: Is there a minimum size?
No published minimum, but it sells primarily to large self funded employers and the pricing and implementation effort do not suit small organisations.
Teladoc Health: What medications can Teladoc providers prescribe?
Providers do not prescribe DEA-controlled substances, erectile dysfunction medications, or certain other drugs. GLP-1 medications are only available through Primary Care or Condition Management programs.
SourceIncluded Health: How does it recommend providers?
Through data driven quality analysis rather than a plain directory. Ask specifically how those recommendations are produced and how often they resolve to the company own virtual clinicians.
Teladoc Health: What is the cost of Teladoc visits without insurance?
General Medical visits cost 89 USD per visit without insurance. Other services like dermatology and mental health vary by service type.
SourceRelated pages
More on Included Health
More on Teladoc Health
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