Healthcare · head to head
Included Health vs Practice Fusion
Included Health
Healthcare
Care navigation and virtual care in one contract for self funded employers and health plans
- From
- On request
- Rated
- -
The short version
- Only Practice Fusion has a free tier, so it costs nothing to try first.
- Each has a real cost: Included Health owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.; Practice Fusion cloud-based architecture requires constant internet connectivity
- They diverge on capability: Included Health covers Care navigation, Practice Fusion covers Electronic Health Records.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which Included Health and Practice Fusion actually diverge.
| Attribute | Included Health | Practice Fusion |
|---|---|---|
| Starting price | On request | Free |
| Pricing model | quote | subscription |
| Free tier | No | Yes |
| Founded | Unknown | 2005 |
Identical on both: platforms (Web, iOS, Android), user rating (Not yet rated), category (Healthcare).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Included Health
- Care navigation
- Provider quality steerage
- Expert medical opinion
- Virtual primary care
- Virtual behavioural health
- Virtual urgent care
- Benefits integration
- Employer reporting
Only in Practice Fusion
- Electronic Health Records
- e-Prescribing
- Lab Orders
- Patient Portal
- Scheduling
- Labs
- Pharmacies
- Imaging Centers
What people use each for
The jobs each tool is most often brought in to do.
Included Health
- A large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisionsnot Practice Fusion
- An employer that has bought several point solutions and needs one front door that routes members to the ones already paid fornot Practice Fusion
- A self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programmenot Practice Fusion
- An employer replacing separate navigation and telehealth vendors with one contract and one member experiencenot Practice Fusion
Practice Fusion
- Small to medium medical practicesnot Included Health
- Primary care clinicsnot Included Health
- Independent clinicians needing electronic chartingnot Included Health
- Practice management and billing workflowsnot Included Health
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Included Health
- Owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.
- Pricing is per employee per month across the whole eligible population, so a plan with low navigation engagement pays for everyone to serve the minority who call.
- Savings claims rest on avoided costs and changed referral decisions, which are counterfactual by nature, so performance guarantees need very careful definition or they measure activity rather than money.
- The company is a merger of three organisations with different origins, and members and benefits teams still encounter seams between navigation, virtual primary care and behavioural health that the single brand implies are absent.
- It sells primarily to large self funded employers, so mid market employers and fully insured plans find both the pricing and the implementation effort disproportionate to their size.
Practice Fusion
- Cloud-based architecture requires constant internet connectivity
- Requires annual commitment for pricing
Pricing, plan by plan
Included Health
On request- Included Health$undefined/year
- Per employee per month across the eligible population, quoted not published
- Navigation and virtual care modules priced separately or bundled
- Some components offered with performance guarantees tied to measured savings
Practice Fusion
Free- Standard$199/month
- Provider license with e-prescribing and chart signing
- 3 signing staff licenses included
- Unlimited non-signing staff licenses
Which should you pick?
Choose Included Health if
- You need care navigation.
- You work on Web, iOS, Android.
- You also want provider quality steerage.
Choose Practice Fusion if
- You need electronic health records.
- You want to start without paying.
- You work on Web, iOS, Android.
- You also want e-prescribing.
Questions people ask
- Is Included Health or Practice Fusion better?
- Neither clearly leads. Included Health starts at On request and Practice Fusion at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Included Health or Practice Fusion?
- Practice Fusion has a free tier; the other does not. Paid plans start at On request for Included Health and Free for Practice Fusion.
- Does Included Health or Practice Fusion run on more platforms?
- Both run on Web, iOS, Android, so platform support will not decide this one for you.
- Can I use Practice Fusion for free?
- Yes. Practice Fusion has a free tier, so you can try it without paying. Included Health starts at On request.
- What is Included Health best used for?
- Included Health is most often used for a large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisions, an employer that has bought several point solutions and needs one front door that routes members to the ones already paid for, a self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programme, an employer replacing separate navigation and telehealth vendors with one contract and one member experience. Of those, a large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisions and an employer that has bought several point solutions and needs one front door that routes members to the ones already paid for are not what Practice Fusion is typically brought in for.
- What can Included Health do that Practice Fusion cannot?
- Included Health covers Care navigation, Provider quality steerage, Expert medical opinion, Virtual primary care. Practice Fusion covers Electronic Health Records, e-Prescribing, Lab Orders, Patient Portal.
Answered from the vendors’ own pages
Included Health: What exactly is Included Health?
The combination of Grand Rounds Health navigation, Doctor On Demand virtual care and the original Included Health concierge service, operating under one brand since late 2021.
Practice Fusion: How much does Practice Fusion cost?
Practice Fusion starts at $199 per month per provider with an annual commitment required. The pricing includes 3 signing staff licenses and unlimited non-signing staff licenses.
SourceIncluded Health: Who pays for it?
The self funded employer or the health plan pays a per employee per month fee. Virtual care visits may also carry member cost sharing depending on plan design.
Practice Fusion: Does Practice Fusion offer a free trial?
Yes, Practice Fusion offers a complimentary 2-week trial with no commitment, no upfront costs, and no credit card required.
SourceIncluded Health: Is there a minimum size?
No published minimum, but it sells primarily to large self funded employers and the pricing and implementation effort do not suit small organisations.
Included Health: How does it recommend providers?
Through data driven quality analysis rather than a plain directory. Ask specifically how those recommendations are produced and how often they resolve to the company own virtual clinicians.
Related pages
More on Included Health
More on Practice Fusion
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