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Healthcare · head to head

Included Health vs Quantum Health

Included Health logo

Included Health

Healthcare

Care navigation and virtual care in one contract for self funded employers and health plans

From
On request
Rated
-
Full reviewWebsite
Quantum Health logo

Quantum Health

Healthcare

Healthcare navigation for self insured employers, delivered by pods of human care coordinators

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Included Health owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.; Quantum Health nothing is published: no per employee per month rate, no implementation fee, no minimum eligible lives, so an employer cannot benchmark a Quantum quote against anything before entering a sales process.
  • They diverge on capability: Included Health covers Care navigation, Quantum Health covers Care coordinator pods.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Included Health and Quantum Health actually diverge.

Attributes where Included Health and Quantum Health differ
AttributeIncluded HealthQuantum Health

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Healthcare).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Included Health

  • Care navigation
  • Provider quality steerage
  • Expert medical opinion
  • Virtual primary care
  • Virtual behavioural health
  • Virtual urgent care
  • Benefits integration
  • Employer reporting

Only in Quantum Health

  • Care coordinator pods
  • Real time intercept
  • Provider steering
  • Claims and benefits advocacy
  • Embold Plus tier
  • Quantum Flex tier
  • Quantum Signature tier
  • Point solution routing

What people use each for

The jobs each tool is most often brought in to do.

Included Health

  • A large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisionsnot Quantum Health
  • An employer that has bought several point solutions and needs one front door that routes members to the ones already paid fornot Quantum Health
  • A self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programmenot Quantum Health
  • An employer replacing separate navigation and telehealth vendors with one contract and one member experiencenot Quantum Health

Quantum Health

  • A self insured employer of a few thousand staff whose members call the carrier, get transferred repeatedly and make expensive care decisions unsupportednot Included Health
  • An employer that has bought many point solutions and needs someone to route members into the ones already fundednot Included Health
  • A plan wanting intervention before an elective procedure is scheduled rather than a report about it afterwardsnot Included Health
  • An employer that wants navigation without giving the same vendor the clinical delivery contractnot Included Health

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Included Health

  • Owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.
  • Pricing is per employee per month across the whole eligible population, so a plan with low navigation engagement pays for everyone to serve the minority who call.
  • Savings claims rest on avoided costs and changed referral decisions, which are counterfactual by nature, so performance guarantees need very careful definition or they measure activity rather than money.
  • The company is a merger of three organisations with different origins, and members and benefits teams still encounter seams between navigation, virtual primary care and behavioural health that the single brand implies are absent.
  • It sells primarily to large self funded employers, so mid market employers and fully insured plans find both the pricing and the implementation effort disproportionate to their size.

Quantum Health

  • Nothing is published: no per employee per month rate, no implementation fee, no minimum eligible lives, so an employer cannot benchmark a Quantum quote against anything before entering a sales process.
  • It sells to self insured employers of roughly 500 employees and up, so smaller and fully insured employers are outside the model regardless of interest.
  • Quantum navigates but does not deliver care, so it cannot close a loop with a visit of its own, and members who are steered still have to obtain an appointment through the ordinary network.
  • The pod model depends on staffing continuity, and turnover in the coordinator teams degrades exactly the consistency that the pod concept sells, which is invisible in a demonstration.
  • Savings are measured against counterfactual claims trend, so the number in the return on investment case depends heavily on the methodology chosen, and employers should insist on defining that methodology before signing rather than accepting the vendor own model.

Pricing, plan by plan

Included Health

On request
  • Included Health$undefined/year
    • Per employee per month across the eligible population, quoted not published
    • Navigation and virtual care modules priced separately or bundled
    • Some components offered with performance guarantees tied to measured savings

Quantum Health

On request
  • Quantum Health$undefined/year
    • Per employee per month, quoted not published
    • Three tiers: Embold Plus, Quantum Flex and Quantum Signature
    • Sold to self insured employers from roughly 500 employees upward

Which should you pick?

Choose Included Health if

  • You need care navigation.
  • You work on Web, iOS, Android.
  • You also want provider quality steerage.
Included Health review

Choose Quantum Health if

  • You need care coordinator pods.
  • You work on Web, iOS, Android.
  • You also want real time intercept.
Quantum Health review

Questions people ask

Is Included Health or Quantum Health better?
Neither clearly leads. Included Health starts at On request and Quantum Health at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Included Health or Quantum Health?
Included Health starts at On request and Quantum Health at On request.
Does Included Health or Quantum Health run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is Included Health best used for?
Included Health is most often used for a large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisions, an employer that has bought several point solutions and needs one front door that routes members to the ones already paid for, a self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programme, an employer replacing separate navigation and telehealth vendors with one contract and one member experience. Of those, a large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisions and an employer that has bought several point solutions and needs one front door that routes members to the ones already paid for are not what Quantum Health is typically brought in for.
What can Included Health do that Quantum Health cannot?
Included Health covers Care navigation, Provider quality steerage, Expert medical opinion, Virtual primary care. Quantum Health covers Care coordinator pods, Real time intercept, Provider steering, Claims and benefits advocacy.

Answered from the vendors’ own pages

Included Health: What exactly is Included Health?

The combination of Grand Rounds Health navigation, Doctor On Demand virtual care and the original Included Health concierge service, operating under one brand since late 2021.

Quantum Health: Is there a minimum employer size?

Quantum works with self insured employers of around 500 employees and up. It does not publish a hard minimum, but the model does not fit small or fully insured groups.

Included Health: Who pays for it?

The self funded employer or the health plan pays a per employee per month fee. Virtual care visits may also carry member cost sharing depending on plan design.

Quantum Health: Does Quantum provide the medical care?

No. It navigates, coordinates and steers, but care is delivered by the network. That is the deliberate difference from vendors that own their own virtual clinicians.

Included Health: Is there a minimum size?

No published minimum, but it sells primarily to large self funded employers and the pricing and implementation effort do not suit small organisations.

Quantum Health: What are the tiers?

Embold Plus for carrier compatible navigation, Quantum Flex for modular capability selection, and Quantum Signature for deeper clinical, pharmacy and provider steering integration.

Included Health: How does it recommend providers?

Through data driven quality analysis rather than a plain directory. Ask specifically how those recommendations are produced and how often they resolve to the company own virtual clinicians.

Quantum Health: Is pricing published?

No. No rates, implementation fees or minimum lives are disclosed. Expect a fully custom quote based on headcount, plan complexity, carrier relationships and modules.

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