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Healthcare · head to head

DrChrono vs Included Health

DrChrono logo

DrChrono

Healthcare

All-in-one medical practice management and EHR platform

From
On request
Rated
-
Full reviewWebsite
Included Health logo

Included Health

Healthcare

Care navigation and virtual care in one contract for self funded employers and health plans

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: DrChrono iOS-only mobile app with no Android support, limiting accessibility for non-Apple users; Included Health owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.
  • They diverge on capability: DrChrono covers Electronic Health Records, Included Health covers Care navigation.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which DrChrono and Included Health actually diverge.

Attributes where DrChrono and Included Health differ
AttributeDrChronoIncluded Health
Pricing modelUnknownquote
PlatformsiOS, iPad, WebWeb, iOS, Android
Founded2009Unknown

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Healthcare).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DrChrono

  • Electronic Health Records
  • Appointment Scheduling
  • Medical Billing
  • ePrescribing
  • Patient Portal
  • Telehealth
  • Labs
  • Pharmacies

Only in Included Health

  • Care navigation
  • Provider quality steerage
  • Expert medical opinion
  • Virtual primary care
  • Virtual behavioural health
  • Virtual urgent care
  • Benefits integration
  • Employer reporting

What people use each for

The jobs each tool is most often brought in to do.

DrChrono

  • Patient Carenot Included Health
  • Medical Recordsnot Included Health
  • Practice Managementnot Included Health
  • Telehealthnot Included Health

Included Health

  • A large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisionsnot DrChrono
  • An employer that has bought several point solutions and needs one front door that routes members to the ones already paid fornot DrChrono
  • A self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programmenot DrChrono
  • An employer replacing separate navigation and telehealth vendors with one contract and one member experiencenot DrChrono

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DrChrono

  • iOS-only mobile app with no Android support, limiting accessibility for non-Apple users
  • Multi-provider scheduling lacks flexibility, forcing practices to use manual workarounds
  • Medical billing is unreliable and complex, with claims processing cited as difficult and error-prone
  • Billing features only available in higher-tier plans
  • Support quality declined post-acquisition by EverHealth, with slower response times
  • Auto-renewal contracts with unclear disclosure and restricted data portability when switching
  • No published pricing, requires sales contact for quotes

Included Health

  • Owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.
  • Pricing is per employee per month across the whole eligible population, so a plan with low navigation engagement pays for everyone to serve the minority who call.
  • Savings claims rest on avoided costs and changed referral decisions, which are counterfactual by nature, so performance guarantees need very careful definition or they measure activity rather than money.
  • The company is a merger of three organisations with different origins, and members and benefits teams still encounter seams between navigation, virtual primary care and behavioural health that the single brand implies are absent.
  • It sells primarily to large self funded employers, so mid market employers and fully insured plans find both the pricing and the implementation effort disproportionate to their size.

Pricing, plan by plan

DrChrono

On request
  • Prometheus$undefined/mo
    • Core EHR
    • Limited users
  • Hippocrates$undefined/mo
    • EHR + Practice Management
    • Multiple providers
  • Apollo$undefined/mo
    • Full features
    • Advanced analytics
  • Apollo Plus$undefined/mo
    • Apollo features
    • Premium support
    • Add-on integrations

Included Health

On request
  • Included Health$undefined/year
    • Per employee per month across the eligible population, quoted not published
    • Navigation and virtual care modules priced separately or bundled
    • Some components offered with performance guarantees tied to measured savings

Which should you pick?

Choose DrChrono if

  • You need electronic health records.
  • You work on iOS, iPad, Web.
  • You also want appointment scheduling.
DrChrono review

Choose Included Health if

  • You need care navigation.
  • You work on Web, iOS, Android.
  • You also want provider quality steerage.
Included Health review

Questions people ask

Is DrChrono or Included Health better?
Neither clearly leads. DrChrono starts at On request and Included Health at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DrChrono or Included Health?
DrChrono starts at On request and Included Health at On request.
Does DrChrono or Included Health run on more platforms?
DrChrono runs on iOS, iPad, Web. Included Health runs on Web, iOS, Android.
What is DrChrono best used for?
DrChrono is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what Included Health is typically brought in for.
What can DrChrono do that Included Health cannot?
DrChrono covers Electronic Health Records, Appointment Scheduling, Medical Billing, ePrescribing. Included Health covers Care navigation, Provider quality steerage, Expert medical opinion, Virtual primary care.

Answered from the vendors’ own pages

DrChrono: What platforms does DrChrono support?

DrChrono is built primarily for Apple devices, with a native iPad app and iOS mobile app. Android users are limited to web browser access without full mobile functionality.

Source
Included Health: What exactly is Included Health?

The combination of Grand Rounds Health navigation, Doctor On Demand virtual care and the original Included Health concierge service, operating under one brand since late 2021.

DrChrono: Does DrChrono include practice management and medical billing?

Yes. DrChrono combines EHR, practice management, and medical billing into one platform. However, billing features are only available in higher-tier plans, and users report unreliable claims processing.

Source
Included Health: Who pays for it?

The self funded employer or the health plan pays a per employee per month fee. Virtual care visits may also carry member cost sharing depending on plan design.

DrChrono: How much does DrChrono cost?

DrChrono uses four pricing tiers (Prometheus, Hippocrates, Apollo, and Apollo Plus) but does not publish pricing. Costs vary by provider count and add-ons. Interested users must contact sales for custom quotes.

Source
Included Health: Is there a minimum size?

No published minimum, but it sells primarily to large self funded employers and the pricing and implementation effort do not suit small organisations.

DrChrono: Can I do patient messaging in DrChrono?

Patient messaging is available but only as an add-on feature with additional costs beyond the base subscription.

Source
Included Health: How does it recommend providers?

Through data driven quality analysis rather than a plain directory. Ask specifically how those recommendations are produced and how often they resolve to the company own virtual clinicians.

DrChrono: Does DrChrono include ePrescribing?

Yes. DrChrono includes integrated ePrescribing capabilities built into the platform for prescription management.

Source
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