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Software · head to head

IDENTIFIX vs CDK Global

IDENTIFIX logo

IDENTIFIX

Software

Fix it the first time

From
$99/month
Rated
-
Full reviewWebsite
CDK Global logo

CDK Global

Software

Drive your dealership forward

From
On request
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: IDENTIFIX covers Direct-Hit database, CDK Global covers Dealer Management System.

Where they differ

Only the attributes on which IDENTIFIX and CDK Global actually diverge.

Attributes where IDENTIFIX and CDK Global differ
AttributeIDENTIFIXCDK Global
Starting price$99/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Desktop, MobileWeb, Desktop, Api
Founded19872014

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in IDENTIFIX

  • Direct-Hit database
  • Confirmed fixes
  • OEM repair info
  • Wiring diagrams
  • TSB access
  • Component locators
  • Hotline support
  • Training videos

Only in CDK Global

  • Dealer Management System
  • Sales desking
  • F&I management
  • Service scheduling
  • Parts inventory
  • Accounting
  • CRM integration
  • Digital retailing

Both cover

  • Data encryption

What people use each for

The jobs each tool is most often brought in to do.

IDENTIFIX

  • Automotive repair shops looking up verified repair fixes and diagnostic data for specific vehiclesnot CDK Global

CDK Global

  • Dealership operationsnot IDENTIFIX
  • Sales managementnot IDENTIFIX
  • Service departmentnot IDENTIFIX
  • Parts managementnot IDENTIFIX
  • Financial reportingnot IDENTIFIX

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

IDENTIFIX

  • Promotional monthly pricing reverts after 2 months: Pro Academy rises from $278/mo to $298/mo and Pro rises from $268/mo to $288/mo
  • DIY plan at $29.99/mo limits database access to a single vehicle only, versus full vehicle database on Academy and Pro plans
  • Technician training and certification prep are excluded from the Pro plan and included only on the pricier Academy plan

CDK Global

Nothing recorded yet. See the CDK Global review.

Pricing, plan by plan

IDENTIFIX

$99/month
  • Direct-Hit$99/month
    • Confirmed fixes
    • OEM information
    • Wiring diagrams
  • Direct-Hit Pro$159/month
    • Everything in Direct-Hit
    • Hotline calls
    • Expert assistance
  • Shop Plus$249/month
    • Everything in Pro
    • Multiple users
    • Shop management

CDK Global

On request
  • Drive$undefined/month
    • Core DMS functionality
    • Sales & F&I
    • Service & parts
  • Drive+$undefined/month
    • Everything in Drive
    • Advanced CRM
    • Digital retailing
  • Enterprise$undefined/month
    • Everything in Drive+
    • Custom integrations
    • Dedicated support

Which should you pick?

Choose IDENTIFIX if

  • You need direct-hit database.
  • You work on Web, Desktop, Mobile.
  • You also want confirmed fixes.
IDENTIFIX review

Choose CDK Global if

  • You need dealer management system.
  • You work on Web, Desktop, Api.
  • You also want sales desking.
CDK Global review

Questions people ask

Is IDENTIFIX or CDK Global better?
Neither clearly leads. IDENTIFIX starts at $99/month and CDK Global at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, IDENTIFIX or CDK Global?
IDENTIFIX starts at $99/month and CDK Global at On request.
Does IDENTIFIX or CDK Global run on more platforms?
IDENTIFIX runs on Web, Desktop, Mobile. CDK Global runs on Web, Desktop, Api.
What is IDENTIFIX best used for?
IDENTIFIX is most often used for automotive repair shops looking up verified repair fixes and diagnostic data for specific vehicles. Of those, automotive repair shops looking up verified repair fixes and diagnostic data for specific vehicles is not what CDK Global is typically brought in for.
What can IDENTIFIX do that CDK Global cannot?
IDENTIFIX covers Direct-Hit database, Confirmed fixes, OEM repair info, Wiring diagrams. CDK Global covers Dealer Management System, Sales desking, F&I management, Service scheduling. Both handle Data encryption.
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