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HubSpot Live Chat vs Klaus

HubSpot Live Chat logo

HubSpot Live Chat

Software

Live chat integrated with HubSpot CRM platform

From
Free
Rated
-
Full reviewWebsite
Klaus logo

Klaus

Software

AI-powered quality management for support teams

From
$50/month
Rated
-
Full reviewWebsite

The short version

  • Only HubSpot Live Chat has a free tier, so it costs nothing to try first.
  • Each has a real cost: HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.; Klaus no longer available as standalone product after Zendesk acquisition
  • They diverge on capability: HubSpot Live Chat covers Live chat messaging, Klaus covers AI-powered QA.

Where they differ

Only the attributes on which HubSpot Live Chat and Klaus actually diverge.

Attributes where HubSpot Live Chat and Klaus differ
AttributeHubSpot Live ChatKlaus
Starting priceFree$50/month
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb
Founded20062017

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Live Chat

  • Live chat messaging
  • CRM integration
  • Visitor identification
  • Chatbot builder
  • Slack
  • Gmail
  • Outlook
  • Mobile app support

Only in Klaus

  • AI-powered QA
  • Conversation reviews
  • Scorecards
  • Coaching
  • Performance analytics
  • Calibration
  • Zendesk
  • Intercom

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Live Chat

  • Customer engagementnot Klaus
  • Lead generationnot Klaus
  • Customer supportnot Klaus
  • Sales automationnot Klaus

Klaus

  • Quality assurancenot HubSpot Live Chat
  • Agent coachingnot HubSpot Live Chat
  • Performance trackingnot HubSpot Live Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Live Chat

  • The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.

Klaus

  • No longer available as standalone product after Zendesk acquisition
  • Requires separate Zendesk subscription (not included in base plan)
  • Cannot be used with non-Zendesk help desk systems

Pricing, plan by plan

HubSpot Live Chat

Free
  • FreeFree
    • Live chat
    • CRM
    • Basic features
  • Starter$50/month
    • Marketing automation
    • Enhanced features
  • Professional$320/month
    • Advanced workflows
    • Custom reporting

Klaus

$50/month
  • Workforce Engagement Bundle$50/month
    • Includes Zendesk QA (formerly Klaus)
    • Requires base Zendesk Support or Suite plan
    • 100% conversation review with AI

Which should you pick?

Choose HubSpot Live Chat if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm integration.
HubSpot Live Chat review

Choose Klaus if

  • You need ai-powered qa.
  • You also want conversation reviews.
Klaus review

Questions people ask

Is HubSpot Live Chat or Klaus better?
Neither clearly leads. HubSpot Live Chat starts at Free and Klaus at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Live Chat or Klaus?
HubSpot Live Chat has a free tier; the other does not. Paid plans start at Free for HubSpot Live Chat and $50/month for Klaus.
Does HubSpot Live Chat or Klaus run on more platforms?
HubSpot Live Chat runs on Web, Mobile app, IOS, Android. Klaus runs on Web.
Can I use HubSpot Live Chat for free?
Yes. HubSpot Live Chat has a free tier, so you can try it without paying. Klaus starts at $50/month.
What is HubSpot Live Chat best used for?
HubSpot Live Chat is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Klaus is typically brought in for.
What can HubSpot Live Chat do that Klaus cannot?
HubSpot Live Chat covers Live chat messaging, CRM integration, Visitor identification, Chatbot builder. Klaus covers AI-powered QA, Conversation reviews, Scorecards, Coaching. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Klaus: Is Klaus still available as a standalone product?

No. Klaus was acquired by Zendesk in February 2024 and is now integrated into Zendesk as Zendesk QA, requiring a paid Zendesk plan as the base.

Source
Klaus: What QA features does Klaus provide?

Klaus automatically reviews 100% of customer interactions using AI, provides immediate performance insights, reduces QA time by 80%, and improves CSAT scores through targeted coaching.

Source
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Related pages

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