Softwr

Customer Support · head to head

Groove vs Hiver

Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
Hiver logo

Hiver

Customer Support

Gmail-based help desk

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Hiver has a free tier, so it costs nothing to try first.
  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69
  • They diverge on capability: Groove covers Knowledge base, Hiver covers Email assignment.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Groove and Hiver actually diverge.

Attributes where Groove and Hiver differ
AttributeGrooveHiver
Starting price$12/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Chrome-extension

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Customer Support), founded (2011).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Salesforce
  • Zapier
  • Trello
  • SSL

Only in Hiver

  • Email assignment
  • Email notes
  • Templates
  • Analytics
  • Gmail
  • Google Workspace
  • Asana
  • SOC2

Both cover

  • Shared inbox
  • Collision detection
  • Slack
  • Jira
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Hiver
  • Handling email, chat and messaging support in one queuenot Hiver

Hiver

  • Shared inbox managementnot Groove
  • Customer support via Gmailnot Groove
  • Team email collaborationnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Hiver

  • Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Hiver

Free
  • FreeFree
    • 2 users
    • Email management
    • Basic analytics
  • Lite$19/month
    • Unlimited users
    • Email templates
    • Notes & @mentions
  • Pro$49/month
    • CSAT surveys
    • SLA management
    • Custom reports
  • Elite$69/month
    • Round-robin
    • Skill-based routing
    • Okta SSO

Which should you pick?

Choose Groove if

  • You need knowledge base.
  • You work on Web, Ios, Android.
  • You also want live chat.
Groove review

Choose Hiver if

  • You need email assignment.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want email notes.
Hiver review

Questions people ask

Is Groove or Hiver better?
Neither clearly leads. Groove starts at $12/month and Hiver at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Hiver?
Hiver has a free tier; the other does not. Paid plans start at $12/month for Groove and Free for Hiver.
Does Groove or Hiver run on more platforms?
Groove runs on Web, Ios, Android. Hiver runs on Web, Chrome-extension.
Can I use Hiver for free?
Yes. Hiver has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Hiver is typically brought in for.
What can Groove do that Hiver cannot?
Groove covers Knowledge base, Live chat, Automation rules, Reporting. Hiver covers Email assignment, Email notes, Templates, Analytics. Both handle Shared inbox, Collision detection, Slack, Jira.

Answered from the vendors’ own pages

Groove: How is Helply priced?

Helply uses per-ticket pricing at 1 dollar per ticket. This single price covers all features including resolutions, drafts, churn alerts, upsell flags, feature requests, and documentation.

Source
Groove: Do I need to pay per team member for Helply?

No, Helply charges per ticket, not per seat. You can bring your entire team, AEs, PMs, and integrations without additional per-person charges.

Source
Groove: What's included in Helply's per-ticket price?

The per-ticket price of 1 dollar includes resolutions, drafts, churn alerts, upsell flags, feature requests, documentation, and all AI capabilities with no separate add-on charges.

Source
Groove: Is there a free trial for Helply?

Helply offers a free 12-minute demo walkthrough. Enterprise plans are also available for larger organizations.

Source
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