Software · head to head
Haptik vs Capacity
Haptik
Software
Conversational AI platform for customer engagement and support
- From
- On request
- Rated
- -
Capacity
Software
AI-powered customer service automation platform
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Haptik no pricing is published, and no tier, cost structure or minimum is disclosed; Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- They diverge on capability: Haptik covers Conversational AI, Capacity covers AI chatbot.
Where they differ
Only the attributes on which Haptik and Capacity actually diverge.
Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Haptik
- Conversational AI
- Intent recognition
- API
- Messaging apps support
- Voice support
Only in Capacity
- AI chatbot
- Knowledge management
- Salesforce
- Zendesk
- ServiceNow
- Chat widgets support
- API support
Both cover
- Multi-channel support
- Analytics
- Slack
- Web support
- Mobile support
What people use each for
The jobs each tool is most often brought in to do.
Haptik
- Building conversational AI assistants for customer supportnot Capacity
- Automating customer conversations across messaging channelsnot Capacity
Capacity
- Knowledge base and helpdesk deflectionnot Haptik
- AI agents answering across chat, voice, email and SMSnot Haptik
- Real-time assistance for human agents on a callnot Haptik
- Automating multi-step support workflowsnot Haptik
- Regulated support environments needing the HIPAA packagenot Haptik
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Haptik
- No pricing is published, and no tier, cost structure or minimum is disclosed
- The only routes to a figure are a demo request or an enterprise sales email
Capacity
- Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
- Agent Assist and conversation intelligence are charged per hour of agent time on top
- Live chat, agent assist and conversation intelligence require the Pro tier
- The HIPAA package and advanced workflows are Enterprise only
- No prices are published for any tier
Pricing, plan by plan
Haptik
On request- Starter$100/month
- Basic chatbot
- 1 channel
- Professional$300/month
- Advanced AI
- Multi-channel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Capacity
On request- Starter$125/month
- AI chatbot
- Up to 50 articles
- Professional$300/month
- Unlimited articles
- Advanced AI
- Enterprise$undefined/month
- Full customization
- Dedicated support
Which should you pick?
Choose Haptik if
- You need conversational ai.
- You work on Web, Mobile, Messaging apps, Voice.
- You also want intent recognition.
Choose Capacity if
- You need ai chatbot.
- You work on Web, Mobile, Chat widgets, API.
- You also want knowledge management.
Questions people ask
- Is Haptik or Capacity better?
- Neither clearly leads. Haptik starts at On request and Capacity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Haptik or Capacity?
- Haptik starts at On request and Capacity at On request.
- Does Haptik or Capacity run on more platforms?
- Haptik runs on Web, Mobile, Messaging apps, Voice. Capacity runs on Web, Mobile, Chat widgets, API.
- What is Haptik best used for?
- Haptik is most often used for building conversational ai assistants for customer support, automating customer conversations across messaging channels. Of those, building conversational ai assistants for customer support and automating customer conversations across messaging channels are not what Capacity is typically brought in for.
- What can Haptik do that Capacity cannot?
- Haptik covers Conversational AI, Intent recognition, WhatsApp, Facebook. Capacity covers AI chatbot, Knowledge management, Salesforce, Zendesk. Both handle Multi-channel support, Analytics, Slack, Web support.