Softwr

Technology · head to head

Greenhouse vs ServiceNow

Greenhouse logo

Greenhouse

Technology

Hiring software for growing companies

From
On request
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Greenhouse core plan lacks talent discovery and contact lookups; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Greenhouse covers Applicant tracking, ServiceNow covers ITSM.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Greenhouse and ServiceNow actually diverge.

Attributes where Greenhouse and ServiceNow differ
AttributeGreenhouseServiceNow
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
CategoryTechnologyCustomer Support
Founded20122004

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Greenhouse

  • Applicant tracking
  • Interview scheduling
  • Scorecard system
  • Job board posting
  • Candidate CRM
  • Reporting & analytics
  • Offer management
  • EEO compliance

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Microsoft Teams
  • Salesforce

Both cover

  • Slack
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Greenhouse

  • Enterprise hiring and recruiting automationnot ServiceNow
  • Multi-location and multi-team talent acquisitionnot ServiceNow
  • Structured interview process managementnot ServiceNow

ServiceNow

  • Enterprise IT managementnot Greenhouse
  • Digital transformationnot Greenhouse
  • Workflow automationnot Greenhouse

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Greenhouse

  • Core plan lacks talent discovery and contact lookups
  • Core plan lacks email automation and applicant texting
  • Plus plan lacks resume anonymisation and application limits
  • Plus plan lacks audit logging and developer tools
  • Pricing customised by hiring volume and company size, not published
  • Only Pro tier offers audit logs and developer sandbox

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Greenhouse

On request

No published plan breakdown. See the Greenhouse review.

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Greenhouse if

  • You need applicant tracking.
  • You work on Web, Ios, Android, Api.
  • You also want interview scheduling.
Greenhouse review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Greenhouse or ServiceNow better?
Neither clearly leads. Greenhouse starts at On request and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Greenhouse or ServiceNow?
Greenhouse starts at On request and ServiceNow at On request.
Does Greenhouse or ServiceNow run on more platforms?
Greenhouse runs on Web, Ios, Android, Api. ServiceNow runs on Web, Ios, Android.
What is Greenhouse best used for?
Greenhouse is most often used for enterprise hiring and recruiting automation, multi-location and multi-team talent acquisition, structured interview process management. Of those, enterprise hiring and recruiting automation and multi-location and multi-team talent acquisition are not what ServiceNow is typically brought in for.
What can Greenhouse do that ServiceNow cannot?
Greenhouse covers Applicant tracking, Interview scheduling, Scorecard system, Job board posting. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Both handle Slack, SOC2.

Answered from the vendors’ own pages

Greenhouse: How much does Greenhouse cost?

Greenhouse does not publish specific pricing. The company states that pricing is customized based on your hiring needs, hiring volume, organizational complexity, and required features.

Source
ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Greenhouse: What are the Greenhouse pricing tiers?

Greenhouse offers three plan levels: Core (basic hiring structure), Plus (multi-location optimization), and Pro (complex enterprise hiring). Exact pricing requires contacting Greenhouse for a custom quote.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
Greenhouse: Do all Greenhouse tiers include the same features?

No. Core includes sourcing and scheduling, Plus adds automation and texting, and Pro adds enterprise data configuration and audit logs. All tiers can be customized.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
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