Softwr

Technology · head to head

Greenhouse vs Jira Service Management

Greenhouse logo

Greenhouse

Technology

Hiring software for growing companies

From
On request
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Greenhouse core plan lacks talent discovery and contact lookups; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: Greenhouse covers Applicant tracking, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which Greenhouse and Jira Service Management actually diverge.

Attributes where Greenhouse and Jira Service Management differ
AttributeGreenhouseJira Service Management
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
CategoryTechnologyCustomer Support
Founded20122002

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Greenhouse

  • Applicant tracking
  • Interview scheduling
  • Scorecard system
  • Job board posting
  • Candidate CRM
  • Reporting & analytics
  • Offer management
  • EEO compliance

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Both cover

  • Slack
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Greenhouse

  • Applicant tracking system for structured hiringnot Jira Service Management
  • AI-powered interview notetaking and sourcingnot Jira Service Management

Jira Service Management

  • IT service managementnot Greenhouse
  • Incident responsenot Greenhouse
  • Change managementnot Greenhouse
  • Asset trackingnot Greenhouse

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Greenhouse

  • Core plan lacks talent discovery and contact lookups
  • Core plan lacks email automation and applicant texting
  • Plus plan lacks resume anonymisation and application limits
  • Plus plan lacks audit logging and developer tools
  • Pricing customised by hiring volume and company size, not published
  • Only Pro tier offers audit logs and developer sandbox

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

Greenhouse

On request

No published plan breakdown. See the Greenhouse review.

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Greenhouse if

  • You need applicant tracking.
  • You work on Web, Ios, Android, Api.
  • You also want interview scheduling.
Greenhouse review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Greenhouse or Jira Service Management better?
Neither clearly leads. Greenhouse starts at On request and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Greenhouse or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at On request for Greenhouse and Free for Jira Service Management.
Does Greenhouse or Jira Service Management run on more platforms?
Greenhouse runs on Web, Ios, Android, Api. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Greenhouse starts at On request.
What is Greenhouse best used for?
Greenhouse is most often used for applicant tracking system for structured hiring, ai-powered interview notetaking and sourcing. Of those, applicant tracking system for structured hiring and ai-powered interview notetaking and sourcing are not what Jira Service Management is typically brought in for.
What can Greenhouse do that Jira Service Management cannot?
Greenhouse covers Applicant tracking, Interview scheduling, Scorecard system, Job board posting. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle Slack, SOC2, GDPR.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Greenhouse

More on Jira Service Management

Keep looking

Other head to heads