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All industries · head to head

Freshdesk vs Greenhouse

Freshdesk logo

Freshdesk

All industries

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Greenhouse logo

Greenhouse

Technology

Hiring software for growing companies

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Greenhouse core plan lacks talent discovery and contact lookups
  • They diverge on capability: Freshdesk covers Ticketing, Greenhouse covers Applicant tracking.

Where they differ

Only the attributes on which Freshdesk and Greenhouse actually diverge.

Attributes where Freshdesk and Greenhouse differ
AttributeFreshdeskGreenhouse
Starting price$19/monthOn request
Pricing modelsubscriptionquote
PlatformsWebWeb, Ios, Android, Api
CategoryAll industriesTechnology
Founded20102012

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Greenhouse

  • Applicant tracking
  • Interview scheduling
  • Scorecard system
  • Job board posting
  • Candidate CRM
  • Reporting & analytics
  • Offer management
  • EEO compliance

Both cover

  • Slack
  • Google Calendar
  • Office 365
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Greenhouse
  • Customer support portal and knowledge basenot Greenhouse
  • Multi-channel support coordinationnot Greenhouse
  • AI-assisted support agent interactionnot Greenhouse

Greenhouse

  • Applicant tracking system for structured hiringnot Freshdesk
  • AI-powered interview notetaking and sourcingnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Greenhouse

  • Core plan lacks talent discovery and contact lookups
  • Core plan lacks email automation and applicant texting
  • Plus plan lacks resume anonymisation and application limits
  • Plus plan lacks audit logging and developer tools
  • Pricing customised by hiring volume and company size, not published
  • Only Pro tier offers audit logs and developer sandbox

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Greenhouse

On request

No published plan breakdown. See the Greenhouse review.

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Greenhouse if

  • You need applicant tracking.
  • You work on Web, Ios, Android, Api.
  • You also want interview scheduling.
Greenhouse review

Questions people ask

Is Freshdesk or Greenhouse better?
Neither clearly leads. Freshdesk starts at $19/month and Greenhouse at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Greenhouse?
Freshdesk starts at $19/month and Greenhouse at On request.
Does Freshdesk or Greenhouse run on more platforms?
Freshdesk runs on Web. Greenhouse runs on Web, Ios, Android, Api.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Greenhouse is typically brought in for.
What can Freshdesk do that Greenhouse cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Greenhouse covers Applicant tracking, Interview scheduling, Scorecard system, Job board posting. Both handle Slack, Google Calendar, Office 365, SOC2.
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Related pages

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