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Software · head to head

Greenhouse vs Zendesk

Greenhouse logo

Greenhouse

Software

Hiring software for growing companies

From
On request
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Greenhouse core plan lacks talent discovery and contact lookups; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Greenhouse covers Applicant tracking, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Greenhouse and Zendesk actually diverge.

Attributes where Greenhouse and Zendesk differ
AttributeGreenhouseZendesk
Starting priceOn request$19/month
Pricing modelquotesubscription
PlatformsWeb, Ios, Android, ApiWeb
Founded20122007

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Greenhouse

  • Applicant tracking
  • Interview scheduling
  • Scorecard system
  • Job board posting
  • Candidate CRM
  • Reporting & analytics
  • Offer management
  • EEO compliance

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Slack
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Greenhouse

  • Applicant tracking system for structured hiringnot Zendesk
  • AI-powered interview notetaking and sourcingnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Greenhouse
  • Omnichannel customer supportnot Greenhouse
  • Knowledge base and self-service portalsnot Greenhouse
  • AI-assisted customer servicenot Greenhouse

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Greenhouse

  • Core plan lacks talent discovery and contact lookups
  • Core plan lacks email automation and applicant texting
  • Plus plan lacks resume anonymisation and application limits
  • Plus plan lacks audit logging and developer tools
  • Pricing customised by hiring volume and company size, not published
  • Only Pro tier offers audit logs and developer sandbox

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Greenhouse

On request

No published plan breakdown. See the Greenhouse review.

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Greenhouse if

  • You need applicant tracking.
  • You work on Web, Ios, Android, Api.
  • You also want interview scheduling.
Greenhouse review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Greenhouse or Zendesk better?
Neither clearly leads. Greenhouse starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Greenhouse or Zendesk?
Greenhouse starts at On request and Zendesk at $19/month.
Does Greenhouse or Zendesk run on more platforms?
Greenhouse runs on Web, Ios, Android, Api. Zendesk runs on Web.
What is Greenhouse best used for?
Greenhouse is most often used for applicant tracking system for structured hiring, ai-powered interview notetaking and sourcing. Of those, applicant tracking system for structured hiring and ai-powered interview notetaking and sourcing are not what Zendesk is typically brought in for.
What can Greenhouse do that Zendesk cannot?
Greenhouse covers Applicant tracking, Interview scheduling, Scorecard system, Job board posting. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Slack, SOC2.
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Related pages

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