Softwr

Software · head to head

Greenhouse vs Salesforce Service Cloud

Greenhouse logo

Greenhouse

Software

Hiring software for growing companies

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Greenhouse core plan lacks talent discovery and contact lookups; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Greenhouse covers Applicant tracking, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Greenhouse and Salesforce Service Cloud actually diverge.

Attributes where Greenhouse and Salesforce Service Cloud differ
AttributeGreenhouseSalesforce Service Cloud
Starting priceOn request$25/month
Pricing modelquotesubscription
PlatformsWeb, Ios, Android, ApiWeb, Ios, Android
Founded20121999

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Greenhouse

  • Applicant tracking
  • Interview scheduling
  • Scorecard system
  • Job board posting
  • Candidate CRM
  • Reporting & analytics
  • Offer management
  • EEO compliance

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Greenhouse

  • Applicant tracking system for structured hiringnot Salesforce Service Cloud
  • AI-powered interview notetaking and sourcingnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Greenhouse
  • Field servicenot Greenhouse
  • Self-service portalsnot Greenhouse
  • AI-powered supportnot Greenhouse

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Greenhouse

  • Core plan lacks talent discovery and contact lookups
  • Core plan lacks email automation and applicant texting
  • Plus plan lacks resume anonymisation and application limits
  • Plus plan lacks audit logging and developer tools
  • Pricing customised by hiring volume and company size, not published
  • Only Pro tier offers audit logs and developer sandbox

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Greenhouse

On request

No published plan breakdown. See the Greenhouse review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Greenhouse if

  • You need applicant tracking.
  • You work on Web, Ios, Android, Api.
  • You also want interview scheduling.
Greenhouse review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Greenhouse or Salesforce Service Cloud better?
Neither clearly leads. Greenhouse starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Greenhouse or Salesforce Service Cloud?
Greenhouse starts at On request and Salesforce Service Cloud at $25/month.
Does Greenhouse or Salesforce Service Cloud run on more platforms?
Greenhouse runs on Web, Ios, Android, Api. Salesforce Service Cloud runs on Web, Ios, Android.
What is Greenhouse best used for?
Greenhouse is most often used for applicant tracking system for structured hiring, ai-powered interview notetaking and sourcing. Of those, applicant tracking system for structured hiring and ai-powered interview notetaking and sourcing are not what Salesforce Service Cloud is typically brought in for.
What can Greenhouse do that Salesforce Service Cloud cannot?
Greenhouse covers Applicant tracking, Interview scheduling, Scorecard system, Job board posting. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, SOC2.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Greenhouse

More on Salesforce Service Cloud

Keep looking

Other head to heads