Is Gorgias or Userpilot better?

Neither clearly leads. Gorgias starts at $10/month and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Gorgias or Userpilot?

Userpilot has a free tier; the other does not. Paid plans start at $10/month for Gorgias and Free for Userpilot.

Does Gorgias or Userpilot run on more platforms?

Gorgias runs on Web, Ios, Android. Userpilot runs on Web, iOS, Android, API.

Can I use Userpilot for free?

Yes. Userpilot has a free tier, so you can try it without paying. Gorgias starts at $10/month.

What is Gorgias best used for?

Gorgias is most often used for e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions. Of those, e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions is not what Userpilot is typically brought in for.

What can Gorgias do that Userpilot cannot?

Gorgias covers Omnichannel inbox, Order management, Macros, Automation.

Live Chat & Chatbots · head to head

Gorgias vs Userpilot

Gorgias

Live Chat & Chatbots

E-commerce helpdesk built for Shopify

From: $10/month
Rated: -

Full review Website

Userpilot

SaaS

Product analytics and in-app onboarding platform.

From: Free
Rated: -

Full review Website

The short version

Only Userpilot has a free tier, so it costs nothing to try first.
Each has a real cost: Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee; Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier

Where they differ

Only the attributes on which Gorgias and Userpilot actually diverge.

Attributes where Gorgias and Userpilot differ
Attribute	Gorgias	Userpilot
Starting price	$10/month	Free
Pricing model	usage-based	subscription
Free tier	No	Yes
Platforms	Web, Ios, Android	Web, iOS, Android, API
Category	Live Chat & Chatbots	SaaS
Founded	2015	Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

Omnichannel inbox
Order management
Macros
Automation
Revenue tracking
Self-service
Shopify
BigCommerce

Only in Userpilot

Nothing recorded that Gorgias does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Userpilot

Userpilot

SaaS companies optimising user onboarding and activationnot Gorgias
Product teams collecting user feedback and identifying churn drivers via session replaynot Gorgias
Customer success teams using in-app guides and contextual helpnot Gorgias
Growth teams orchestrating multi-channel campaigns across email and in-appnot Gorgias
Product managers measuring adoption and engagement across user cohortsnot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

Userpilot

Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
Enterprise pricing not published; custom negotiations required for large-scale deployments

Pricing, plan by plan

Gorgias

$10/month

Starter$10/month
- 50 tickets/month
- 3 user seats
- Email & social
Basic$60/month
- 300 tickets/month
- Unlimited users
- Phone support
Pro$360/month
- 2000 tickets/month
- Advanced automation
- Revenue statistics
Advanced$900/month
- 5000 tickets/month
- Dedicated CSM
- Custom integrations

Userpilot

Free

Starter$299/month
- Up to 2,000 monthly active users
- In-app engagement
- User segmentation
Growth$849/month (marked 'Most Popular')
- 2,000 to 100,000 monthly active users
- All Starter features
- Advanced product analytics
Enterprise$undefined/variable
- Custom monthly active user levels
- All Growth features
- Premium integrations

Which should you pick?

Choose Gorgias if

You need omnichannel inbox.
You work on Web, Ios, Android.
You also want order management.

Gorgias review

Choose Userpilot if

You want to start without paying.
You work on Web, iOS, Android, API.

Userpilot review

Questions people ask

Is Gorgias or Userpilot better?: Neither clearly leads. Gorgias starts at $10/month and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or Userpilot?: Userpilot has a free tier; the other does not. Paid plans start at $10/month for Gorgias and Free for Userpilot.
Does Gorgias or Userpilot run on more platforms?: Gorgias runs on Web, Ios, Android. Userpilot runs on Web, iOS, Android, API.
Can I use Userpilot for free?: Yes. Userpilot has a free tier, so you can try it without paying. Gorgias starts at $10/month.
What is Gorgias best used for?: Gorgias is most often used for e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions. Of those, e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions is not what Userpilot is typically brought in for.
What can Gorgias do that Userpilot cannot?: Gorgias covers Omnichannel inbox, Order management, Macros, Automation.

Answered from the vendors’ own pages

Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source

Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source

Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source

Gorgias vs Userpilot

Gorgias

Userpilot

The short version

Where they differ

What each one covers

Only in Gorgias

Only in Userpilot

What people use each for

Gorgias

Userpilot

Where each one falls short

Gorgias

Userpilot

Pricing, plan by plan

Gorgias

Userpilot

Which should you pick?

Choose Gorgias if

Choose Userpilot if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Gorgias

More on Userpilot

Keep looking

Other head to heads