Is Rasa or Userpilot better?

Neither clearly leads. Rasa starts at Free and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Rasa or Userpilot?

Rasa starts at Free and Userpilot at Free.

Does Rasa or Userpilot run on more platforms?

Rasa runs on On-premise, Cloud deployment, Docker, Kubernetes. Userpilot runs on Web, iOS, Android, API.

Can I use Rasa for free?

Both have a free tier, so you can try either at no cost before committing.

What is Rasa best used for?

Rasa is most often used for developers self-hosting an open source conversational ai framework before needing enterprise scale. Of those, developers self-hosting an open source conversational ai framework before needing enterprise scale is not what Userpilot is typically brought in for.

What can Rasa do that Userpilot cannot?

Rasa covers NLU engine, Dialogue management, Multi-language support, Testing tools.

Live Chat & Chatbots · head to head

Rasa vs Userpilot

Rasa

Live Chat & Chatbots

Open-source framework for building conversational AI

From: Free
Rated: -

Full review Website

Userpilot

SaaS

Product analytics and in-app onboarding platform.

From: Free
Rated: -

Full review Website

The short version

Each has a real cost: Rasa free Developer Edition caps conversations at 1,000 external or 100 internal per company per month; Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier

Where they differ

Only the attributes on which Rasa and Userpilot actually diverge.

Attributes where Rasa and Userpilot differ
Attribute	Rasa	Userpilot
Pricing model	open-source	subscription
Platforms	On-premise, Cloud deployment, Docker, Kubernetes	Web, iOS, Android, API
Category	Live Chat & Chatbots	SaaS
Founded	2016	Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Rasa

NLU engine
Dialogue management
Multi-language support
Testing tools
Slack
Teams
Custom channels
API

Only in Userpilot

Nothing recorded that Rasa does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Rasa

Developers self-hosting an open source conversational AI framework before needing enterprise scalenot Userpilot

Userpilot

SaaS companies optimising user onboarding and activationnot Rasa
Product teams collecting user feedback and identifying churn drivers via session replaynot Rasa
Customer success teams using in-app guides and contextual helpnot Rasa
Growth teams orchestrating multi-channel campaigns across email and in-appnot Rasa
Product managers measuring adoption and engagement across user cohortsnot Rasa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Rasa

Free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
Rasa Pro and the Business Plan (Pro plus Studio) are not priced on the site and require contacting sales

Userpilot

Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
Enterprise pricing not published; custom negotiations required for large-scale deployments

Pricing, plan by plan

Rasa

Free

Open SourceFree
- Full framework access
- Community support
Rasa Pro$50/month
- Additional tools
- Priority support
Enterprise$undefined/month
- Advanced features
- Dedicated support

Userpilot

Free

Starter$299/month
- Up to 2,000 monthly active users
- In-app engagement
- User segmentation
Growth$849/month (marked 'Most Popular')
- 2,000 to 100,000 monthly active users
- All Starter features
- Advanced product analytics
Enterprise$undefined/variable
- Custom monthly active user levels
- All Growth features
- Premium integrations

Which should you pick?

Choose Rasa if

You need nlu engine.
You want to start without paying.
You work on On-premise, Cloud deployment, Docker, Kubernetes.
You also want dialogue management.

Rasa review

Choose Userpilot if

You want to start without paying.
You work on Web, iOS, Android, API.

Userpilot review

Questions people ask

Is Rasa or Userpilot better?: Neither clearly leads. Rasa starts at Free and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Rasa or Userpilot?: Rasa starts at Free and Userpilot at Free.
Does Rasa or Userpilot run on more platforms?: Rasa runs on On-premise, Cloud deployment, Docker, Kubernetes. Userpilot runs on Web, iOS, Android, API.
Can I use Rasa for free?: Both have a free tier, so you can try either at no cost before committing.
What is Rasa best used for?: Rasa is most often used for developers self-hosting an open source conversational ai framework before needing enterprise scale. Of those, developers self-hosting an open source conversational ai framework before needing enterprise scale is not what Userpilot is typically brought in for.
What can Rasa do that Userpilot cannot?: Rasa covers NLU engine, Dialogue management, Multi-language support, Testing tools.

Answered from the vendors’ own pages

Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source

Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source

Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source

Rasa vs Userpilot

Rasa

Userpilot

The short version

Where they differ

What each one covers

Only in Rasa

Only in Userpilot

What people use each for

Rasa

Userpilot

Where each one falls short

Rasa

Userpilot

Pricing, plan by plan

Rasa

Userpilot

Which should you pick?

Choose Rasa if

Choose Userpilot if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Rasa

More on Userpilot

Keep looking

Other head to heads