Is Canny or Gorgias better?

Neither clearly leads. Canny starts at Free and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Canny or Gorgias?

Canny has a free tier; the other does not. Paid plans start at Free for Canny and $10/month for Gorgias.

Does Canny or Gorgias run on more platforms?

Canny runs on Web, Claude AI (MCP). Gorgias runs on Web, Ios, Android.

Can I use Canny for free?

Yes. Canny has a free tier, so you can try it without paying. Gorgias starts at $10/month.

What is Canny best used for?

Canny is most often used for feature request management, product roadmapping, customer feedback collection, changelog communication. Of those, feature request management and product roadmapping are not what Gorgias is typically brought in for.

What can Canny do that Gorgias cannot?

Canny covers Feedback boards, Voting system, Roadmap planning, Changelog. Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Both handle SOC2, GDPR, SSL.

Software · head to head

Canny vs Gorgias

Canny

Software

Capture, organize, and analyze product feedback

From: Free
Rated: -

Full review Website

Gorgias

Software

E-commerce helpdesk built for Shopify

From: $10/month
Rated: -

Full review Website

The short version

Only Canny has a free tier, so it costs nothing to try first.
Each has a real cost: Canny tracked user pricing model causes costs to balloon as product grows and engagement increases, creating perverse incentive where more successful feedback gathering means higher costs; Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
They diverge on capability: Canny covers Feedback boards, Gorgias covers Omnichannel inbox.

Where they differ

Only the attributes on which Canny and Gorgias actually diverge.

Attributes where Canny and Gorgias differ
Attribute	Canny	Gorgias
Starting price	Free	$10/month
Pricing model	subscription	usage-based
Free tier	Yes	No
Platforms	Web, Claude AI (MCP)	Web, Ios, Android

Identical on both: user rating (Not yet rated), category (Unknown), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Canny

Feedback boards
Voting system
Roadmap planning
Changelog
User segmentation
Status updates
Admin moderation
Analytics

Only in Gorgias

Omnichannel inbox
Order management
Macros
Automation
Revenue tracking
Self-service
Shopify
BigCommerce

Both cover

SOC2
GDPR
SSL

What people use each for

The jobs each tool is most often brought in to do.

Canny

Feature request managementnot Gorgias
Product roadmappingnot Gorgias
Customer feedback collectionnot Gorgias
Changelog communicationnot Gorgias
User engagementnot Gorgias

Gorgias

E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Canny

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Canny

Tracked user pricing model causes costs to balloon as product grows and engagement increases, creating perverse incentive where more successful feedback gathering means higher costs
Limited integrations on Core plan; must upgrade to Pro to connect with Jira and Linear
Lacks built-in analytics for identifying themes and patterns across hundreds of feedback requests without manual tagging
Customizations limited for public-facing interfaces regarding branding and information presentation
Autopilot AI cannot be linked to product knowledge bases to better understand products and improve function
Slow response times reported by users, affecting feedback management efficiency
Limited custom user fields and manual data updates require API access

Gorgias

Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

Pricing, plan by plan

Canny

Free

FreeFree
- Up to 100 tracked users
- Unlimited feedback
- 1 board
Starter$400/month
- 1,000 tracked users
- Unlimited boards
- Private boards
Growth$900/month
- 5,000 tracked users
- API access
- SSO
Business$undefined/month
- Unlimited tracked users
- White label
- SLA

Gorgias

$10/month

Starter$10/month
- 50 tickets/month
- 3 user seats
- Email & social
Basic$60/month
- 300 tickets/month
- Unlimited users
- Phone support
Pro$360/month
- 2000 tickets/month
- Advanced automation
- Revenue statistics
Advanced$900/month
- 5000 tickets/month
- Dedicated CSM
- Custom integrations

Which should you pick?

Choose Canny if

You need feedback boards.
You want to start without paying.
You work on Web, Claude AI (MCP).
You also want voting system.

Canny review

Choose Gorgias if

You need omnichannel inbox.
You work on Web, Ios, Android.
You also want order management.

Gorgias review

Questions people ask

Is Canny or Gorgias better?: Neither clearly leads. Canny starts at Free and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Canny or Gorgias?: Canny has a free tier; the other does not. Paid plans start at Free for Canny and $10/month for Gorgias.
Does Canny or Gorgias run on more platforms?: Canny runs on Web, Claude AI (MCP). Gorgias runs on Web, Ios, Android.
Can I use Canny for free?: Yes. Canny has a free tier, so you can try it without paying. Gorgias starts at $10/month.
What is Canny best used for?: Canny is most often used for feature request management, product roadmapping, customer feedback collection, changelog communication. Of those, feature request management and product roadmapping are not what Gorgias is typically brought in for.
What can Canny do that Gorgias cannot?: Canny covers Feedback boards, Voting system, Roadmap planning, Changelog. Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Both handle SOC2, GDPR, SSL.

Answered from the vendors’ own pages

Canny: Does Canny offer a free plan?

Yes. Canny offers a free plan that allows collecting up to 100 feedback ideas. Free users get basic features without roadmap, changelog, or integrations.

Source

Canny: How is Canny priced?

Canny pricing scales based on tracked users. Core starts at $19/month (100 users, annual), Pro starts at $79/month (100 users, annual). Prices increase as tracked users grow.

Source

Canny: What is a tracked user in Canny?

A tracked user is anyone who posts, votes, or comments on your Canny board or embedded widget. Each unique end user counts once and the count accumulates.

Source

Canny: What is Canny Autopilot?

Canny Autopilot is an AI feature that automatically captures feature requests from communication tools like Gong, Intercom, Slack, and Zendesk. It prioritizes requests by revenue impact.

Source

Canny: Does Canny have a public roadmap feature?

Yes. Canny provides a public roadmap where customers can see what is planned, building, and shipped. Customers can vote on features and watch their feedback progress.

Source

Canny vs Gorgias

Canny

Gorgias

The short version

Where they differ

What each one covers

Only in Canny

Only in Gorgias

Both cover

What people use each for

Canny

Gorgias

Where each one falls short

Canny

Gorgias

Pricing, plan by plan

Canny

Gorgias

Which should you pick?

Choose Canny if

Choose Gorgias if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Canny

More on Gorgias

Keep looking

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