Is Botpress or Userpilot better?

Neither clearly leads. Botpress starts at Free and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Botpress or Userpilot?

Botpress starts at Free and Userpilot at Free.

Does Botpress or Userpilot run on more platforms?

Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Userpilot runs on Web, iOS, Android, API.

Can I use Botpress for free?

Both have a free tier, so you can try either at no cost before committing.

What is Botpress best used for?

Botpress is most often used for development teams building chatbots and conversational ai using mit-licensed open-source framework, organisations needing custom conversational interfaces with programmatic control via sdk/cli. Of those, development teams building chatbots and conversational ai using mit-licensed open-source framework and organisations needing custom conversational interfaces with programmatic control via sdk/cli are not what Userpilot is typically brought in for.

What can Botpress do that Userpilot cannot?

Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics.

Live Chat & Chatbots · head to head

Botpress vs Userpilot

Botpress

Live Chat & Chatbots

Open-source chatbot platform and framework

From: Free
Rated: -

Full review Website

Userpilot

SaaS

Product analytics and in-app onboarding platform.

From: Free
Rated: -

Full review Website

The short version

Each has a real cost: Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure; Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier

Where they differ

Only the attributes on which Botpress and Userpilot actually diverge.

Attributes where Botpress and Userpilot differ
Attribute	Botpress	Userpilot
Pricing model	open-source	subscription
Platforms	Open-source (self-hosted), Cloud-managed (Botpress Cloud)	Web, iOS, Android, API
Category	Live Chat & Chatbots	SaaS
Founded	2016	Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Botpress

Visual bot builder
NLU integration
Multi-channel support
Analytics
Slack
Teams
Messenger
WhatsApp

Only in Userpilot

Nothing recorded that Botpress does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Botpress

Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot Userpilot
Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot Userpilot

Userpilot

SaaS companies optimising user onboarding and activationnot Botpress
Product teams collecting user feedback and identifying churn drivers via session replaynot Botpress
Customer success teams using in-app guides and contextual helpnot Botpress
Growth teams orchestrating multi-channel campaigns across email and in-appnot Botpress
Product managers measuring adoption and engagement across user cohortsnot Botpress

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Botpress

Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Userpilot

Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
Enterprise pricing not published; custom negotiations required for large-scale deployments

Pricing, plan by plan

Botpress

Free

No published plan breakdown. See the Botpress review.

Userpilot

Free

Starter$299/month
- Up to 2,000 monthly active users
- In-app engagement
- User segmentation
Growth$849/month (marked 'Most Popular')
- 2,000 to 100,000 monthly active users
- All Starter features
- Advanced product analytics
Enterprise$undefined/variable
- Custom monthly active user levels
- All Growth features
- Premium integrations

Which should you pick?

Choose Botpress if

You need visual bot builder.
You want to start without paying.
You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
You also want nlu integration.

Botpress review

Choose Userpilot if

You want to start without paying.
You work on Web, iOS, Android, API.

Userpilot review

Questions people ask

Is Botpress or Userpilot better?: Neither clearly leads. Botpress starts at Free and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Botpress or Userpilot?: Botpress starts at Free and Userpilot at Free.
Does Botpress or Userpilot run on more platforms?: Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Userpilot runs on Web, iOS, Android, API.
Can I use Botpress for free?: Both have a free tier, so you can try either at no cost before committing.
What is Botpress best used for?: Botpress is most often used for development teams building chatbots and conversational ai using mit-licensed open-source framework, organisations needing custom conversational interfaces with programmatic control via sdk/cli. Of those, development teams building chatbots and conversational ai using mit-licensed open-source framework and organisations needing custom conversational interfaces with programmatic control via sdk/cli are not what Userpilot is typically brought in for.
What can Botpress do that Userpilot cannot?: Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics.

Answered from the vendors’ own pages

Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source

Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source

Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source

Botpress vs Userpilot

Botpress

Userpilot

The short version

Where they differ

What each one covers

Only in Botpress

Only in Userpilot

What people use each for

Botpress

Userpilot

Where each one falls short

Botpress

Userpilot

Pricing, plan by plan

Botpress

Userpilot

Which should you pick?

Choose Botpress if

Choose Userpilot if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Botpress

More on Userpilot

Keep looking

Other head to heads