Is LiveChat or Userpilot better?

Neither clearly leads. LiveChat starts at $20/month and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, LiveChat or Userpilot?

Userpilot has a free tier; the other does not. Paid plans start at $20/month for LiveChat and Free for Userpilot.

Does LiveChat or Userpilot run on more platforms?

LiveChat runs on Web, Ios, Android, Desktop. Userpilot runs on Web, iOS, Android, API.

Can I use Userpilot for free?

Yes. Userpilot has a free tier, so you can try it without paying. LiveChat starts at $20/month.

What is LiveChat best used for?

LiveChat is most often used for live chat support on a website with agent routing, handling customer conversations across chat, sms and messaging channels. Of those, live chat support on a website with agent routing and handling customer conversations across chat, sms and messaging channels are not what Userpilot is typically brought in for.

What can LiveChat do that Userpilot cannot?

LiveChat covers Live chat, Ticketing, Chat routing, Analytics.

Software · head to head

LiveChat vs Userpilot

LiveChat

Software

Customer service software that delights

From: $20/month
Rated: -

Full review Website

Userpilot

Software

Product analytics and in-app onboarding platform.

From: Free
Rated: -

Full review Website

The short version

Only Userpilot has a free tier, so it costs nothing to try first.
Each has a real cost: LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month; Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier

Where they differ

Only the attributes on which LiveChat and Userpilot actually diverge.

Attributes where LiveChat and Userpilot differ
Attribute	LiveChat	Userpilot
Starting price	$20/month	Free
Free tier	No	Yes
Platforms	Web, Ios, Android, Desktop	Web, iOS, Android, API
Founded	2002	Unknown

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveChat

Live chat
Ticketing
Chat routing
Analytics
Canned responses
File sharing
Shopify
WordPress

Only in Userpilot

Nothing recorded that LiveChat does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

LiveChat

Live chat support on a website with agent routingnot Userpilot
Handling customer conversations across chat, SMS and messaging channelsnot Userpilot

Userpilot

SaaS companies optimising user onboarding and activationnot LiveChat
Product teams collecting user feedback and identifying churn drivers via session replaynot LiveChat
Customer success teams using in-app guides and contextual helpnot LiveChat
Growth teams orchestrating multi-channel campaigns across email and in-appnot LiveChat
Product managers measuring adoption and engagement across user cohortsnot LiveChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveChat

The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
Pricing is per agent, so support cost scales with headcount rather than with conversation volume
AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
SSO, white labelling and HIPAA compliance are Enterprise only

Userpilot

Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
Enterprise pricing not published; custom negotiations required for large-scale deployments

Pricing, plan by plan

LiveChat

$20/month

Starter$20/month
- 60-day chat history
- Basic customization
- Ticketing system
Team$41/month
- Unlimited history
- Advanced reporting
- Branding removal
Business$59/month
- Staffing prediction
- Work scheduler
- Apple Business Chat
Enterprise$undefined/month
- Dedicated account manager
- Product training
- SSO

Userpilot

Free

Starter$299/month
- Up to 2,000 monthly active users
- In-app engagement
- User segmentation
Growth$849/month (marked 'Most Popular')
- 2,000 to 100,000 monthly active users
- All Starter features
- Advanced product analytics
Enterprise$undefined/variable
- Custom monthly active user levels
- All Growth features
- Premium integrations

Which should you pick?

Choose LiveChat if

You need live chat.
You work on Web, Ios, Android, Desktop.
You also want ticketing.

LiveChat review

Choose Userpilot if

You want to start without paying.
You work on Web, iOS, Android, API.

Userpilot review

Questions people ask

Is LiveChat or Userpilot better?: Neither clearly leads. LiveChat starts at $20/month and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveChat or Userpilot?: Userpilot has a free tier; the other does not. Paid plans start at $20/month for LiveChat and Free for Userpilot.
Does LiveChat or Userpilot run on more platforms?: LiveChat runs on Web, Ios, Android, Desktop. Userpilot runs on Web, iOS, Android, API.
Can I use Userpilot for free?: Yes. Userpilot has a free tier, so you can try it without paying. LiveChat starts at $20/month.
What is LiveChat best used for?: LiveChat is most often used for live chat support on a website with agent routing, handling customer conversations across chat, sms and messaging channels. Of those, live chat support on a website with agent routing and handling customer conversations across chat, sms and messaging channels are not what Userpilot is typically brought in for.
What can LiveChat do that Userpilot cannot?: LiveChat covers Live chat, Ticketing, Chat routing, Analytics.

Answered from the vendors’ own pages

Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source

Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source

Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source

LiveChat vs Userpilot

LiveChat

Userpilot

The short version

Where they differ

What each one covers

Only in LiveChat

Only in Userpilot

What people use each for

LiveChat

Userpilot

Where each one falls short

LiveChat

Userpilot

Pricing, plan by plan

LiveChat

Userpilot

Which should you pick?

Choose LiveChat if

Choose Userpilot if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on LiveChat

More on Userpilot

Keep looking

Other head to heads