SaaS · head to head
Drift vs Userpilot
The short version
- Only Userpilot has a free tier, so it costs nothing to try first.
- Each has a real cost: Drift product is being sunset by Salesloft with successor service (1mind) recommended; Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
Where they differ
Only the attributes on which Drift and Userpilot actually diverge.
Identical on both: user rating (Not yet rated), category (SaaS).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Drift
- Live chat
- AI chatbots
- Meeting scheduling
- Email sequences
- Visitor intelligence
- Conversation routing
- Mobile app
- Analytics dashboard
Only in Userpilot
Nothing recorded that Drift does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
Drift
- Lead qualificationnot Userpilot
- Meeting bookingnot Userpilot
- Customer supportnot Userpilot
- Account-based marketingnot Userpilot
- Sales accelerationnot Userpilot
Userpilot
- SaaS companies optimising user onboarding and activationnot Drift
- Product teams collecting user feedback and identifying churn drivers via session replaynot Drift
- Customer success teams using in-app guides and contextual helpnot Drift
- Growth teams orchestrating multi-channel campaigns across email and in-appnot Drift
- Product managers measuring adoption and engagement across user cohortsnot Drift
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Drift
- Product is being sunset by Salesloft with successor service (1mind) recommended
- Mandatory bundling within Salesloft increases cost
- No free tier available
- Customer support and knowledge base have been deprioritized
- Limited to enterprise B2B pipeline generation focus
Userpilot
- Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
- Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
- Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
- Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
- Enterprise pricing not published; custom negotiations required for large-scale deployments
Pricing, plan by plan
Drift
$2500/monthNo published plan breakdown. See the Drift review.
Userpilot
Free- Starter$299/month
- Up to 2,000 monthly active users
- In-app engagement
- User segmentation
- Growth$849/month (marked 'Most Popular')
- 2,000 to 100,000 monthly active users
- All Starter features
- Advanced product analytics
- Enterprise$null/variable
- Custom monthly active user levels
- All Growth features
- Premium integrations
Which should you pick?
Choose Userpilot if
- You want to start without paying.
- You work on Web, iOS, Android, API.
Questions people ask
- Is Drift or Userpilot better?
- Neither clearly leads. Drift starts at $2500/month and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Drift or Userpilot?
- Userpilot has a free tier; the other does not. Paid plans start at $2500/month for Drift and Free for Userpilot.
- Does Drift or Userpilot run on more platforms?
- Drift runs on Web. Userpilot runs on Web, iOS, Android, API.
- Can I use Userpilot for free?
- Yes. Userpilot has a free tier, so you can try it without paying. Drift starts at $2500/month.
- What is Drift best used for?
- Drift is most often used for lead qualification, meeting booking, customer support, account-based marketing. Of those, lead qualification and meeting booking are not what Userpilot is typically brought in for.
- What can Drift do that Userpilot cannot?
- Drift covers Live chat, AI chatbots, Meeting scheduling, Email sequences.
Answered from the vendors’ own pages
Drift: What is the current status of Drift in 2026?
On March 6, 2026, Clari and Salesloft announced the gradual sunset of Drift's conversational marketing solution, with 1mind named as its exclusive AI successor. Drift remains available but its future is limited.
SourceUserpilot: What is included in the free trial?
Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.
SourceDrift: How much does Drift cost?
Drift pricing starts around $2,500/month ($30,000/year) for Premium chat-only capabilities, with Enterprise plans exceeding $80,000/year. Drift is bundled within Salesloft and billed annually only.
SourceUserpilot: Does Userpilot include session replay?
Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.
SourceDrift: What features come with Drift Premium?
Premium plans include live chat widget, custom chatbot flows, meeting scheduling with calendar integration, basic playbooks, email sequences, and standard integrations.
SourceUserpilot: What integrations does Userpilot support?
Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.
SourceDrift: Does Drift offer a free plan?
No, Drift no longer publicly advertises a free plan as of 2026. All plans require annual billing through Salesloft.
Source