Is Gorgias or Intercom better?

Neither clearly leads. Gorgias starts at $10/month and Intercom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Gorgias or Intercom?

Intercom has a free tier; the other does not. Paid plans start at $10/month for Gorgias and Free for Intercom.

Does Gorgias or Intercom run on more platforms?

Gorgias runs on Web, Ios, Android. Intercom runs on Web, iOS, Android.

Can I use Intercom for free?

Yes. Intercom has a free tier, so you can try it without paying. Gorgias starts at $10/month.

What is Gorgias best used for?

Gorgias is most often used for e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions. Of those, e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions is not what Intercom is typically brought in for.

What can Gorgias do that Intercom cannot?

Gorgias covers Omnichannel inbox, Order management, Macros, Revenue tracking. Intercom covers AI-powered inbox, Live chat, Chatbots, Help center. Both handle Automation, Shopify, SOC2, GDPR.

Live Chat & Chatbots · head to head

Gorgias vs Intercom

Gorgias

Live Chat & Chatbots

E-commerce helpdesk built for Shopify

From: $10/month
Rated: -

Full review Website

Intercom

SaaS

The only AI customer service solution you need

From: Free
Rated: -

Full review Website

The short version

Only Intercom has a free tier, so it costs nothing to try first.
Each has a real cost: Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee; Intercom pricing is high and unpredictable with confusing per-seat, per-feature, and usage-based structure that makes cost estimation difficult
They diverge on capability: Gorgias covers Omnichannel inbox, Intercom covers AI-powered inbox.

Where they differ

Only the attributes on which Gorgias and Intercom actually diverge.

Attributes where Gorgias and Intercom differ
Attribute	Gorgias	Intercom
Starting price	$10/month	Free
Pricing model	usage-based	Unknown
Free tier	No	Yes
Category	Live Chat & Chatbots	SaaS
Founded	2015	2011

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

Omnichannel inbox
Order management
Macros
Revenue tracking
Self-service
BigCommerce
Magento
Klaviyo

Only in Intercom

AI-powered inbox
Live chat
Chatbots
Help center
Product tours
Customer data platform
Mobile SDKs
Salesforce

Both cover

Automation
Shopify
SOC2
GDPR

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Intercom

Intercom

Customer supportnot Gorgias
Lead generationnot Gorgias
User onboardingnot Gorgias
Product adoptionnot Gorgias
Customer engagementnot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

Intercom

Pricing is high and unpredictable with confusing per-seat, per-feature, and usage-based structure that makes cost estimation difficult
API rate limited to 1,000 calls per minute, which may constrain integrations for high-volume data users
Does not support multiple language versions of knowledge base articles, requiring creation of duplicate articles for each language

Pricing, plan by plan

Gorgias

$10/month

Starter$10/month
- 50 tickets/month
- 3 user seats
- Email & social
Basic$60/month
- 300 tickets/month
- Unlimited users
- Phone support
Pro$360/month
- 2000 tickets/month
- Advanced automation
- Revenue statistics
Advanced$900/month
- 5000 tickets/month
- Dedicated CSM
- Custom integrations

Intercom

Free

Essential$29/month
- Fin AI Agent
- Messenger
- Shared inbox
Advanced$85/month
- Multiple team inboxes
- Workflow automation
- Round robin assignment
Expert$132/month
- SSO
- HIPAA support
- SLAs

Which should you pick?

Choose Gorgias if

You need omnichannel inbox.
You work on Web, Ios, Android.
You also want order management.

Gorgias review

Choose Intercom if

You need ai-powered inbox.
You want to start without paying.
You work on Web, iOS, Android.
You also want live chat.

Intercom review

Questions people ask

Is Gorgias or Intercom better?: Neither clearly leads. Gorgias starts at $10/month and Intercom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or Intercom?: Intercom has a free tier; the other does not. Paid plans start at $10/month for Gorgias and Free for Intercom.
Does Gorgias or Intercom run on more platforms?: Gorgias runs on Web, Ios, Android. Intercom runs on Web, iOS, Android.
Can I use Intercom for free?: Yes. Intercom has a free tier, so you can try it without paying. Gorgias starts at $10/month.
What is Gorgias best used for?: Gorgias is most often used for e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions. Of those, e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions is not what Intercom is typically brought in for.
What can Gorgias do that Intercom cannot?: Gorgias covers Omnichannel inbox, Order management, Macros, Revenue tracking. Intercom covers AI-powered inbox, Live chat, Chatbots, Help center. Both handle Automation, Shopify, SOC2, GDPR.

Answered from the vendors’ own pages

Intercom: Is there a free tier and what are the limitations?

Intercom offers a 14-day free trial with no credit card required and access to all features and add-ons. After trial, Essential plan starts at $29/seat/month. Free Lite seats are available on paid plans: 20 with Advanced, 50 with Expert.

Source

Intercom: Does Intercom support single sign-on (SSO)?

Yes, Intercom supports SAML SSO with identity provider integration, but it is only available on the Expert plan ($132+/seat/month). SSO also works with Intercom's mobile apps on iOS and Android.

Source

Intercom: Can I export my data from Intercom?

Yes. You can export conversations in CSV format via the Data Export feature in Reports, apply filters to refine exports, and use the REST API to programmatically access conversation and customer data.

Source

Intercom: What would a team of 10 cost on Intercom?

Minimum cost would be $290/month for 10 Essential seats at $29/seat/month. Advanced plan costs $850/month for 10 seats. Prices increase with additional add-ons like Fin AI ($0.99 per resolution), SMS, WhatsApp, or email campaigns.

Source

Gorgias vs Intercom

Gorgias

Intercom

The short version

Where they differ

What each one covers

Only in Gorgias

Only in Intercom

Both cover

What people use each for

Gorgias

Intercom

Where each one falls short

Gorgias

Intercom

Pricing, plan by plan

Gorgias

Intercom

Which should you pick?

Choose Gorgias if

Choose Intercom if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Gorgias

More on Intercom

Keep looking

Other head to heads