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Software · head to head

ManyChat vs Userpilot

ManyChat logo

ManyChat

Software

Chatbot and automation platform for Instagram, Messenger, WhatsApp, and SMS

From
Free
Rated
-
Full reviewWebsite
Userpilot logo

Userpilot

Software

Product analytics and in-app onboarding platform.

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ManyChat pro plan pricing scales quickly with contact count, becoming expensive for large audiences.; Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier

Where they differ

Only the attributes on which ManyChat and Userpilot actually diverge.

Attributes where ManyChat and Userpilot differ
AttributeManyChatUserpilot
Pricing modelfreemiumsubscription
Platformsweb, ios, androidWeb, iOS, Android, API

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ManyChat

  • Visual Flow Builder
  • Instagram Automation
  • WhatsApp Automation
  • SMS Marketing
  • Broadcast Campaigns
  • E-commerce Integrations

Only in Userpilot

Nothing recorded that ManyChat does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

ManyChat

  • Automating Instagram DM and comment repliesnot Userpilot
  • Lead generation via chat funnelsnot Userpilot
  • WhatsApp order updates and broadcastsnot Userpilot
  • E-commerce cart recovery via chatnot Userpilot

Userpilot

  • SaaS companies optimising user onboarding and activationnot ManyChat
  • Product teams collecting user feedback and identifying churn drivers via session replaynot ManyChat
  • Customer success teams using in-app guides and contextual helpnot ManyChat
  • Growth teams orchestrating multi-channel campaigns across email and in-appnot ManyChat
  • Product managers measuring adoption and engagement across user cohortsnot ManyChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ManyChat

  • Pro plan pricing scales quickly with contact count, becoming expensive for large audiences.
  • WhatsApp automation requires a connected WhatsApp Business API number with separate messaging costs.
  • The free plan has restrictive contact and feature limits compared to paid competitors.
  • Advanced flow logic can become difficult to manage for very complex automation sequences.

Userpilot

  • Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
  • Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
  • Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
  • Enterprise pricing not published; custom negotiations required for large-scale deployments

Pricing, plan by plan

ManyChat

Free
  • Free$undefined/month
    • Limited contacts
    • Core automation features
    • Basic channels
  • Pro$15/month
    • Higher contact limits
    • All channels
    • Broadcast messaging

Userpilot

Free
  • Starter$299/month
    • Up to 2,000 monthly active users
    • In-app engagement
    • User segmentation
  • Growth$849/month (marked 'Most Popular')
    • 2,000 to 100,000 monthly active users
    • All Starter features
    • Advanced product analytics
  • Enterprise$undefined/variable
    • Custom monthly active user levels
    • All Growth features
    • Premium integrations

Which should you pick?

Choose ManyChat if

  • You need visual flow builder.
  • You want to start without paying.
  • You work on web, ios, android.
  • You also want instagram automation.
ManyChat review

Choose Userpilot if

  • You want to start without paying.
  • You work on Web, iOS, Android, API.
Userpilot review

Questions people ask

Is ManyChat or Userpilot better?
Neither clearly leads. ManyChat starts at Free and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ManyChat or Userpilot?
ManyChat starts at Free and Userpilot at Free.
Does ManyChat or Userpilot run on more platforms?
ManyChat runs on web, ios, android. Userpilot runs on Web, iOS, Android, API.
Can I use ManyChat for free?
Both have a free tier, so you can try either at no cost before committing.
What is ManyChat best used for?
ManyChat is most often used for automating instagram dm and comment replies, lead generation via chat funnels, whatsapp order updates and broadcasts, e-commerce cart recovery via chat. Of those, automating instagram dm and comment replies and lead generation via chat funnels are not what Userpilot is typically brought in for.
What can ManyChat do that Userpilot cannot?
ManyChat covers Visual Flow Builder, Instagram Automation, WhatsApp Automation, SMS Marketing.

Answered from the vendors’ own pages

Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source
Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source
Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source
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