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Software · head to head

Genesys Cloud vs Run The World

Genesys Cloud logo

Genesys Cloud

Software

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite
R

Run The World

Software

Interactive virtual events platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Run The World has a free tier, so it costs nothing to try first.
  • Each has a real cost: Genesys Cloud all four published tiers are billed annually; Run The World the Internet Archive's capture of Run The World's pricing page on 8 December 2021 listed Free with up to 50 attendees and 1 session per event, Pro at $79/month billed annually ($99 monthly) with up to 500 registrations and 3 sessions per event, and Business by contact only; ticketing carried a 15% service fee on Free and Pro or 4% on Business, plus a $1 minimum fee per paid ticket and a 2.9% plus $0.30 Stripe processing fee.
  • They diverge on capability: Genesys Cloud covers Omnichannel, Run The World covers Speed networking.

Where they differ

Only the attributes on which Genesys Cloud and Run The World actually diverge.

Attributes where Genesys Cloud and Run The World differ
AttributeGenesys CloudRun The World
Starting price$75/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19902018

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Salesforce

Only in Run The World

  • Speed networking
  • Roundtables
  • Virtual expo
  • Live streaming
  • Social lounge
  • Stripe
  • PayPal
  • Zapier

Both cover

  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Run The World
  • Workforce engagement and routing for large support operationsnot Run The World

Run The World

  • Event planningnot Genesys Cloud
  • Ticket salesnot Genesys Cloud
  • Attendee managementnot Genesys Cloud
  • Virtual eventsnot Genesys Cloud
  • Event marketingnot Genesys Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Run The World

  • The Internet Archive's capture of Run The World's pricing page on 8 December 2021 listed Free with up to 50 attendees and 1 session per event, Pro at $79/month billed annually ($99 monthly) with up to 500 registrations and 3 sessions per event, and Business by contact only; ticketing carried a 15% service fee on Free and Pro or 4% on Business, plus a $1 minimum fee per paid ticket and a 2.9% plus $0.30 Stripe processing fee.

Pricing, plan by plan

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Run The World

Free
  • FreeFree
    • Up to 50 attendees
    • Basic features
    • 1-hour events
  • Pro$149/month
    • 500 attendees
    • Speed networking
    • Custom branding
  • Enterprise$499/month
    • Unlimited attendees
    • Expo hall
    • API access

Which should you pick?

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Choose Run The World if

  • You need speed networking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want roundtables.
Run The World review

Questions people ask

Is Genesys Cloud or Run The World better?
Neither clearly leads. Genesys Cloud starts at $75/month and Run The World at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genesys Cloud or Run The World?
Run The World has a free tier; the other does not. Paid plans start at $75/month for Genesys Cloud and Free for Run The World.
Does Genesys Cloud or Run The World run on more platforms?
Genesys Cloud runs on Web, Desktop, Ios, Android. Run The World runs on Web, Ios, Android.
Can I use Run The World for free?
Yes. Run The World has a free tier, so you can try it without paying. Genesys Cloud starts at $75/month.
What is Genesys Cloud best used for?
Genesys Cloud is most often used for cloud contact centre across voice, digital and self service channels, workforce engagement and routing for large support operations. Of those, cloud contact centre across voice, digital and self service channels and workforce engagement and routing for large support operations are not what Run The World is typically brought in for.
What can Genesys Cloud do that Run The World cannot?
Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Run The World covers Speed networking, Roundtables, Virtual expo, Live streaming. Both handle Web support, Ios support.
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Related pages

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