Softwr

Telecommunications · head to head

Genesys Cloud vs Hopin

Genesys Cloud logo

Genesys Cloud

Telecommunications

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite
Hopin logo

Hopin

Webinar & Virtual Events

Virtual and hybrid events at scale

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Hopin has a free tier, so it costs nothing to try first.
  • Each has a real cost: Genesys Cloud all four published tiers are billed annually; Hopin platform complexity with feature breadth that results in no single feature being particularly strong compared to specialized competitors
  • They diverge on capability: Genesys Cloud covers Omnichannel, Hopin covers Virtual stages.

Where they differ

Only the attributes on which Genesys Cloud and Hopin actually diverge.

Attributes where Genesys Cloud and Hopin differ
AttributeGenesys CloudHopin
Starting price$75/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, iOS, Android
CategoryTelecommunicationsWebinar & Virtual Events
Founded19902019

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Microsoft Dynamics

Only in Hopin

  • Virtual stages
  • Networking sessions
  • Expo areas
  • Breakout rooms
  • Live streaming
  • Stripe
  • HubSpot
  • Zapier

Both cover

  • Salesforce
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Hopin
  • Workforce engagement and routing for large support operationsnot Hopin

Hopin

  • Event planningnot Genesys Cloud
  • Ticket salesnot Genesys Cloud
  • Attendee managementnot Genesys Cloud
  • Virtual eventsnot Genesys Cloud
  • Event marketingnot Genesys Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Hopin

  • Platform complexity with feature breadth that results in no single feature being particularly strong compared to specialized competitors
  • Hard registration caps with additional charges if events exceed 100 registrations
  • Post-acquisition delays with slow account activation taking up to 45 days and slow responses to onboarding questions
  • High pricing particularly problematic for organizations running occasional or simple webinars
  • No Facebook or YouTube live streaming integration and limited caption support for accessibility

Pricing, plan by plan

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Hopin

Free

No published plan breakdown. See the Hopin review.

Which should you pick?

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Choose Hopin if

  • You need virtual stages.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want networking sessions.
Hopin review

Questions people ask

Is Genesys Cloud or Hopin better?
Neither clearly leads. Genesys Cloud starts at $75/month and Hopin at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genesys Cloud or Hopin?
Hopin has a free tier; the other does not. Paid plans start at $75/month for Genesys Cloud and Free for Hopin.
Does Genesys Cloud or Hopin run on more platforms?
Genesys Cloud runs on Web, Desktop, Ios, Android. Hopin runs on Web, iOS, Android.
Can I use Hopin for free?
Yes. Hopin has a free tier, so you can try it without paying. Genesys Cloud starts at $75/month.
What is Genesys Cloud best used for?
Genesys Cloud is most often used for cloud contact centre across voice, digital and self service channels, workforce engagement and routing for large support operations. Of those, cloud contact centre across voice, digital and self service channels and workforce engagement and routing for large support operations are not what Hopin is typically brought in for.
What can Genesys Cloud do that Hopin cannot?
Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Hopin covers Virtual stages, Networking sessions, Expo areas, Breakout rooms. Both handle Salesforce, Web support, Ios support.

Answered from the vendors’ own pages

Hopin: What is Hopin's pricing?

Hopin (now RingCentral Events) starts at approximately $99 per organizer per month (billed annually) for the Events Pro plan, with higher tiers at $199 and $299 per month adding onsite capabilities and advanced integrations. A free plan is available with limited features.

Source
Hopin: What features does Hopin include?

Hopin provides registration, live streaming, networking tools (1:1 video matchmaking, breakout rooms), virtual reception and expo areas, real-time analytics and reporting, and integrations with Salesforce, HubSpot, Marketo, and Pardot.

Source
Hopin: Can Hopin live stream to Facebook or YouTube?

No. Hopin does not offer native options to live stream video conferencing directly to Facebook or YouTube. This requires manual setup or third-party solutions.

Source
Hopin: Does Hopin provide automated captions during events?

Hopin does not offer built-in caption support across all features, which is a limitation for accessibility and engagement during live sessions.

Source
Hopin: Who acquired Hopin?

RingCentral acquired Hopin in late 2023. The platform is now sold as RingCentral Events with ongoing support and updates managed by RingCentral.

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Related pages

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