Is FullStory or Lightspeed Retail better?

Neither clearly leads. FullStory starts at Free and Lightspeed Retail at $89/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, FullStory or Lightspeed Retail?

FullStory has a free tier; the other does not. Paid plans start at Free for FullStory and $89/month for Lightspeed Retail.

Does FullStory or Lightspeed Retail run on more platforms?

FullStory runs on Web, Mobile. Lightspeed Retail runs on Web, iPad, Cloud-based.

Can I use FullStory for free?

Yes. FullStory has a free tier, so you can try it without paying. Lightspeed Retail starts at $89/month.

What is FullStory best used for?

FullStory is most often used for user experience analysis, bug reproduction, conversion optimization, customer support. Of those, user experience analysis and bug reproduction are not what Lightspeed Retail is typically brought in for.

What can FullStory do that Lightspeed Retail cannot?

FullStory covers Session replay, Heatmaps, Conversion funnels, User journey mapping. Lightspeed Retail covers Point of sale, Inventory management, Customer management, Omnichannel selling.

E-commerce · head to head

FullStory vs Lightspeed Retail

FullStory

E-commerce

Digital experience intelligence platform

From: Free
Rated: -

Full review Website

Lightspeed Retail

Inventory Management

Point of sale and retail management system

From: $89/month
Rated: -

Full review Website

The short version

Only FullStory has a free tier, so it costs nothing to try first.
Each has a real cost: FullStory free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites; Lightspeed Retail high pricing starts at USD 89/month (Basic plan), escalating to USD 289/month for Plus tier with advanced features
They diverge on capability: FullStory covers Session replay, Lightspeed Retail covers Point of sale.

Where they differ

Only the attributes on which FullStory and Lightspeed Retail actually diverge.

Attributes where FullStory and Lightspeed Retail differ
Attribute	FullStory	Lightspeed Retail
Starting price	Free	$89/month
Pricing model	quote	Unknown
Free tier	Yes	No
Platforms	Web, Mobile	Web, iPad, Cloud-based
Category	E-commerce	Inventory Management
Founded	2014	2005

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FullStory

Session replay
Heatmaps
Conversion funnels
User journey mapping
Error tracking
Frustration signals
Search functionality
Custom events

Only in Lightspeed Retail

Point of sale
Inventory management
Customer management
Omnichannel selling
Analytics
Employee management
Loyalty programs
Hardware compatibility

What people use each for

The jobs each tool is most often brought in to do.

FullStory

User experience analysisnot Lightspeed Retail
Bug reproductionnot Lightspeed Retail
Conversion optimizationnot Lightspeed Retail
Customer supportnot Lightspeed Retail
Product developmentnot Lightspeed Retail

Lightspeed Retail

No use cases recorded yet. See the Lightspeed Retail review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FullStory

Free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites
Personal email addresses cannot be used for signup; business email domain required
Paid plan pricing not publicly listed, requires sales contact for quotes
Free plan has no email support, only community-based assistance
Mobile app analytics requires a separate add-on purchase

Lightspeed Retail

High pricing starts at USD 89/month (Basic plan), escalating to USD 289/month for Plus tier with advanced features
Limited integrations with third-party platforms, particularly challenging for Shopify inventory sync
Inventory synchronization issues reported with backordered products and bulk updates
Customer support response times can be slow despite 24/7 availability
System crashes and performance degradation reported during high-traffic periods

Pricing, plan by plan

FullStory

Free

FreeFree
- 1,000 sessions/month
- 14-day data retention
- Basic analytics
Business$undefined/month
- Custom sessions
- 3-month retention
- Advanced analytics
Enterprise$undefined/month
- Unlimited sessions
- Custom retention
- Advanced privacy controls

Lightspeed Retail

$89/month

Basic$89/month
- One register
- Integrated payments
- Inventory management
Core$149/month
- All Basic features
- Expanded eCommerce capabilities
- Phone support access
Plus$289/month
- All Core features
- API access
- Custom workflows

Which should you pick?

Choose FullStory if

You need session replay.
You want to start without paying.
You work on Web, Mobile.
You also want heatmaps.

FullStory review

Choose Lightspeed Retail if

You need point of sale.
You work on Web, iPad, Cloud-based.
You also want inventory management.

Lightspeed Retail review

Questions people ask

Is FullStory or Lightspeed Retail better?: Neither clearly leads. FullStory starts at Free and Lightspeed Retail at $89/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FullStory or Lightspeed Retail?: FullStory has a free tier; the other does not. Paid plans start at Free for FullStory and $89/month for Lightspeed Retail.
Does FullStory or Lightspeed Retail run on more platforms?: FullStory runs on Web, Mobile. Lightspeed Retail runs on Web, iPad, Cloud-based.
Can I use FullStory for free?: Yes. FullStory has a free tier, so you can try it without paying. Lightspeed Retail starts at $89/month.
What is FullStory best used for?: FullStory is most often used for user experience analysis, bug reproduction, conversion optimization, customer support. Of those, user experience analysis and bug reproduction are not what Lightspeed Retail is typically brought in for.
What can FullStory do that Lightspeed Retail cannot?: FullStory covers Session replay, Heatmaps, Conversion funnels, User journey mapping. Lightspeed Retail covers Point of sale, Inventory management, Customer management, Omnichannel selling.

Answered from the vendors’ own pages

FullStory: What does FullStory's free tier include?

30,000 sessions per month, 10 user seats, 5,000 server-side events per month, 1 year of session replay retention, and 1 year of product analytics retention. Session capture pauses when you exceed the monthly limit, though existing sessions remain accessible.

Source

Lightspeed Retail: What payment processing rates does Lightspeed Retail charge?

Lightspeed Retail charges 1.5% for card-present payment processing via Lightspeed Payments.

Source

FullStory: What features are excluded from the free plan?

Dashboards, configurable form privacy, Go-Live functionality, Streams, client-side rate hooks, mobile app analytics, and StoryAI are not available on the free tier. Email support is also unavailable; only community-based help is provided.

Source

Lightspeed Retail: Does Lightspeed Retail offer API access?

Yes. API access and custom workflows are available in the Plus plan (USD 289/month), enabling advanced customization and integrations.

Source

FullStory: Can I use a personal email to sign up for FullStory's free plan?

No. FullStory requires a business email domain for signup; personal email services like Gmail cannot be used for free plan registration.

Source

Lightspeed Retail: Does Lightspeed support multi-location management?

Yes. All Lightspeed Retail plans support multi-location inventory management with centralized control, though additional location and register costs apply as businesses scale.

Source

FullStory: How does FullStory integrate with Slack?

FullStory's Slack integration allows individual users to send noteworthy sessions to Slack channels. Advanced and Enterprise plans can configure Alerts to receive notifications in Slack when user metrics exceed defined thresholds.

Source

Lightspeed Retail: What customer support options are available?

All Lightspeed Retail plans include 24/7 customer support via chat and phone for Core and Plus plans.

Source

FullStory: What analytics platforms does FullStory integrate with?

FullStory integrates with Segment, Mixpanel, Adobe Analytics, Google Analytics, Salesforce, HubSpot, and others. These integrations allow you to attach FullStory session URLs to events in your analytics platform for cross-platform correlation.

Source

FullStory vs Lightspeed Retail

FullStory

Lightspeed Retail

The short version

Where they differ

What each one covers

Only in FullStory

Only in Lightspeed Retail

What people use each for

FullStory

Lightspeed Retail

Where each one falls short

FullStory

Lightspeed Retail

Pricing, plan by plan

FullStory

Lightspeed Retail

Which should you pick?

Choose FullStory if

Choose Lightspeed Retail if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on FullStory

More on Lightspeed Retail

Keep looking

Other head to heads