Softwr

Software · head to head

Front vs Nifty

Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Nifty logo

Nifty

Software

The operating system for your workflow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Nifty the free plan allows 100 MB of storage and 2 active projects
  • They diverge on capability: Front covers Shared inbox, Nifty covers Tasks.

Where they differ

Only the attributes on which Front and Nifty actually diverge.

Attributes where Front and Nifty differ
AttributeFrontNifty
Starting price$25/month per seatOn request
Pricing modelsubscriptionfreemium
PlatformsCloud-based SaaSWeb, Ios, Android
Founded20132017

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Nifty

  • Tasks
  • Milestones
  • Docs
  • Chat
  • Time tracking
  • Google Workspace
  • Zoom
  • SOC 2

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Nifty
  • Enterprises using AI to resolve complex multi-step customer requestsnot Nifty

Nifty

  • Project management with milestones, docs and team chat in one workspacenot Front
  • Tracking client projects with guest access and time trackingnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Nifty

  • The free plan allows 100 MB of storage and 2 active projects
  • The standard plans are flat monthly fees with hard member caps, at 20 on Pro and 50 on Business, so the 21st member forces a jump from $79 to $124 a month
  • Active projects are capped at 100 on Pro despite the flat fee
  • Time tracking, custom fields and workflow automations all require the Pro plan
  • Microsoft SSO is Business only and SAML is Unlimited only, at $399 a month
  • White labelling and IP restriction are Unlimited only

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Nifty

On request
  • FreeFree
    • 2 projects
    • Basic features
  • Starter$5/month
    • 40 projects
    • Roadmaps
    • Time tracking

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Nifty if

  • You need tasks.
  • You work on Web, Ios, Android.
  • You also want milestones.
Nifty review

Questions people ask

Is Front or Nifty better?
Neither clearly leads. Front starts at $25/month per seat and Nifty at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Nifty?
Front starts at $25/month per seat and Nifty at On request.
Does Front or Nifty run on more platforms?
Front runs on Cloud-based SaaS. Nifty runs on Web, Ios, Android.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Nifty is typically brought in for.
What can Front do that Nifty cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Nifty covers Tasks, Milestones, Docs, Chat. Both handle Slack, Web support, Ios support, Android support.
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Related pages

More on Front

More on Nifty

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