Softwr

Customer Support · head to head

Front vs Height

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month
Rated
-
Full reviewWebsite
H

Height

Technology

A project management tool from a small independent vendor that uses AI agents to handle routine ticket maintenance.

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Height has a free tier, so it costs nothing to try first.
  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Height it is one product from one small venture-funded company with no second line of business underwriting it, so adopting it as your system of record is a bet on that company's funding, and the tool holds work history you would have to reconstruct elsewhere if the bet fails.
  • They diverge on capability: Front covers Shared inbox, Height covers Autonomous triage.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Front and Height actually diverge.

Attributes where Front and Height differ
AttributeFrontHeight
Starting price$25/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsCloud-based SaaSWeb
CategoryCustomer SupportTechnology
Founded20132018

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Height

  • Autonomous triage
  • Duplicate detection
  • Attribute maintenance
  • Per-task chat
  • Multiple views
  • Developer integrations
  • Custom fields and filters
  • Public API

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Omnichannel customer supportnot Height
  • AI-powered helpdesk automationnot Height
  • Team collaboration on support ticketsnot Height

Height

  • A product or engineering team with no dedicated project manager, where backlog upkeep currently falls on whoever has timenot Front
  • Teams leaving Jira because its configuration and administration cost more attention than the tracking is worthnot Front
  • A support or intake queue where incoming requests need categorising and deduplicating before anyone can plan themnot Front
  • Startups that want tasks, chat and progress tracking in one tool rather than stitching a tracker to a chat appnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Height

  • It is one product from one small venture-funded company with no second line of business underwriting it, so adopting it as your system of record is a bet on that company's funding, and the tool holds work history you would have to reconstruct elsewhere if the bet fails.
  • The 2024 relaunch as Height 2.0 reoriented the product around AI agents and changed workflows customers had already built on, which is the clearest available evidence of how much the product may be re-shaped again under you.
  • The ecosystem is small next to Jira, Linear and Asana: fewer third-party integrations, no consultancy market, and far less written material to search when something behaves unexpectedly, so support questions go to the vendor and wait.
  • The automation only pays off if tasks contain enough substance for a model to work with; on a team whose tickets are two-word titles, the agents have nothing to triage or deduplicate and the product reduces to an ordinary tracker at a premium.
  • Task content is processed by hosted large language models, so a security review becomes a question about subprocessors and data handling, and there is no self-hosted or on-premises deployment to fall back on if the answer is unacceptable.
  • There is no widely used two-way synchronisation with Jira, so an organisation where one team adopts Height and the rest stay on Jira ends up with two systems of record and manual reconciliation between them.

Pricing, plan by plan

Front

$25/month
  • Starter$25/month
    • Up to 10 seats
    • Shared inbox and ticketing
    • AI Topics and up to 10 automation rules
  • Professional$65/month
    • Up to 50 seats
    • Omnichannel support (email, SMS, social)
    • Macros and up to 20 automation rules
  • Enterprise$105/month
    • Unlimited seats
    • Smart rules and unlimited macros
    • Multi-language knowledge base

Height

Free

No published plan breakdown. See the Height review.

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Height if

  • You need autonomous triage.
  • You want to start without paying.
  • You also want duplicate detection.
Height review

Questions people ask

Is Front or Height better?
Neither clearly leads. Front starts at $25/month and Height at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Height?
Height has a free tier; the other does not. Paid plans start at $25/month for Front and Free for Height.
Does Front or Height run on more platforms?
Front runs on Cloud-based SaaS. Height runs on Web.
Can I use Height for free?
Yes. Height has a free tier, so you can try it without paying. Front starts at $25/month.
What is Front best used for?
Front is most often used for omnichannel customer support, ai-powered helpdesk automation, team collaboration on support tickets. Of those, omnichannel customer support and ai-powered helpdesk automation are not what Height is typically brought in for.
What can Front do that Height cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Height covers Autonomous triage, Duplicate detection, Attribute maintenance, Per-task chat.

Answered from the vendors’ own pages

Front: How much does Front's Starter plan cost per seat?

Starter plan is $25 per seat per month for up to 10 seats, with 14-day free trial and no credit card required.

Source
Height: How is this different from Jira automation?

Jira automation is rule-based: you define a trigger and an action. Height's agents read the content of tasks and act on judgement, such as recognising that two tickets describe the same bug, which no rule can express.

Front: Does Enterprise include AI features?

Yes, Enterprise at $105 per seat per month includes AI Copilot, Smart QA, and Smart CSAT at no additional cost.

Source
Height: Can we self-host it?

No. It is software as a service only, with no on-premises or private-cloud deployment. If your requirements rule out a hosted tracker, this is not a candidate.

Front: What is the seat limit for Professional?

Professional plan supports up to 50 seats at $65 per seat per month.

Source
Height: What happens to our data if the company fails?

You would need an export and a migration to another tool. This is the standard risk with a single-product startup, and it is worth confirming the export path covers task history, comments and custom fields before committing to it.

Front: Are there additional AI add-ons available?

Yes, Autopilot starts at $0.05 per conversation; Copilot, Smart QA, and other AI features range from $10-$20 per seat per month on lower tiers.

Source
Height: Does it work for non-engineering teams?

Yes, the views and custom fields are generic enough for marketing, operations or support queues. Its integrations, though, are aimed at software teams, so a non-engineering team gets less of the surrounding value.

Height: Do the AI features need our tickets to be well written?

In practice, yes. Triage, deduplication and attribute maintenance work from what is written in the task, so the return is much higher on a team that already writes descriptive tickets than on one that does not.

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