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Maps · head to head

ArcGIS Survey123 vs Webfleet

ArcGIS Survey123 logo

ArcGIS Survey123

Maps

Form-centric field data collection that writes straight into an ArcGIS organisation

From
On request
Free plan
No
Full reviewWebsite
Webfleet logo

Webfleet

Fleet Management

European fleet telematics, owned by Bridgestone since the TomTom Telematics sale

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: ArcGIS Survey123 the app is free and the licensing is not: every person completing a secure survey needs a paid ArcGIS user type, so a hundred-person field programme costs tens of thousands a year before anyone counts credits.; Webfleet ownership sits with a tyre manufacturer, so product investment follows the tyre and vehicle services strategy, and features that do not feed that business have historically moved slowly.
  • They diverge on capability: ArcGIS Survey123 covers XLSForm authoring, Webfleet covers Tachograph management.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which ArcGIS Survey123 and Webfleet actually diverge.

Attributes where ArcGIS Survey123 and Webfleet differ
AttributeArcGIS Survey123Webfleet
Pricing modelPer user per year by ArcGIS user typequote
PlatformsWeb, iOS, Android, WindowsWeb, iOS, Android
CategoryMapsFleet Management

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ArcGIS Survey123

  • XLSForm authoring
  • Web designer
  • Offline collection
  • Direct ArcGIS write
  • Repeats and nested records
  • Media and signature capture
  • Webhooks and integration
  • Reports

Only in Webfleet

  • Tachograph management
  • OptiDrive 360
  • LINK devices
  • PRO driver terminals
  • Tyre and vehicle data
  • Video telematics

What people use each for

The jobs each tool is most often brought in to do.

ArcGIS Survey123

  • A water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly importnot Webfleet
  • A local authority running a public consultation where anyone can submit without a licence, while staff review responses in an ArcGIS dashboardnot Webfleet
  • An environmental monitoring programme with complex conditional forms authored in XLSForm and completed offline in areas with no signalnot Webfleet
  • A field crew already licensed for ArcGIS Field Maps that needs structured forms alongside map-based editing without adding another vendornot Webfleet

Webfleet

  • A haulage operator running heavy goods vehicles across EU borders that must download tachograph data remotely and prove driving-time compliancenot ArcGIS Survey123
  • A European van fleet that wants driver coaching and fuel reporting without buying an American platform with unused compliance modulesnot ArcGIS Survey123
  • An organisation already buying Bridgestone tyres and maintenance that can fold telematics into an existing service contractnot ArcGIS Survey123
  • Fleets that want in-cab navigation and job dispatch on a dedicated driver terminal rather than a phone appnot ArcGIS Survey123

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ArcGIS Survey123

  • The app is free and the licensing is not: every person completing a secure survey needs a paid ArcGIS user type, so a hundred-person field programme costs tens of thousands a year before anyone counts credits.
  • Esri does not publish user type prices on its main pricing pages, so buyers reconstruct the cost from marketplace listings or a sales conversation, which makes budgeting an ArcGIS rollout unnecessarily opaque.
  • Credits are consumed by geocoding, storage and some analysis, and a data collection programme that generates heavy attachment volumes can burn through the bundled allowance and trigger a mid-year top-up.
  • It is useless without ArcGIS. There is no standalone deployment, so the decision to use Survey123 is really a decision to buy or keep an ArcGIS estate.
  • Form authoring splits between a web designer that is easy but limited and XLSForm plus Survey123 Connect that is capable but requires learning a spreadsheet syntax, and teams routinely start in the wrong one and rebuild.

Webfleet

  • Ownership sits with a tyre manufacturer, so product investment follows the tyre and vehicle services strategy, and features that do not feed that business have historically moved slowly.
  • North American coverage is thin next to the European operation, with a smaller partner network and an hours of service product that is not competitive with purpose-built ELD vendors.
  • Useful compliance capability sits in add-on tiers, so remote tachograph download and advanced reporting push the real per vehicle cost well above the entry quote.
  • The camera line arrived later than the market and offers less on-device detection and less coaching workflow than Lytx or Samsara, so safety-driven buyers often end up running a second system.
  • Contracts are hardware-led and usually multi-year, so replacing Webfleet means either running out the term or writing off installed devices that have no resale value.

Pricing, plan by plan

ArcGIS Survey123

On request
  • Survey123 appFree
    • No separate charge for the app itself
    • Requires an ArcGIS Online or Enterprise organisation
    • Public surveys can be completed without a licence
  • Creator user type$undefined/year
    • Required to author and publish surveys
    • Foundational user type, can administer the organisation
    • Includes an annual credit allowance
  • Mobile Worker user type$undefined/year
    • Required for each person completing a secure survey
    • Dependent user type, must be added to an organisation with a foundational licence
    • Public marketplace listings have shown around $400 per year

Webfleet

On request
  • Webfleet$undefined/year
    • Per vehicle subscription in feature tiers
    • Hardware bought outright or amortised over the term
    • Tachograph and remote download sold as add-ons

Which should you pick?

Choose ArcGIS Survey123 if

  • You need xlsform authoring.
  • You work on Web, iOS, Android, Windows.
  • You also want web designer.
ArcGIS Survey123 review

Choose Webfleet if

  • You need tachograph management.
  • You work on Web, iOS, Android.
  • You also want optidrive 360.
Webfleet review

Questions people ask

Is ArcGIS Survey123 or Webfleet better?
Neither clearly leads. ArcGIS Survey123 starts at On request and Webfleet at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ArcGIS Survey123 or Webfleet?
ArcGIS Survey123 starts at On request and Webfleet at On request.
Does ArcGIS Survey123 or Webfleet run on more platforms?
ArcGIS Survey123 runs on Web, iOS, Android, Windows. Webfleet runs on Web, iOS, Android.
What is ArcGIS Survey123 best used for?
ArcGIS Survey123 is most often used for a water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly import, a local authority running a public consultation where anyone can submit without a licence, while staff review responses in an arcgis dashboard, an environmental monitoring programme with complex conditional forms authored in xlsform and completed offline in areas with no signal, a field crew already licensed for arcgis field maps that needs structured forms alongside map-based editing without adding another vendor. Of those, a water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly import and a local authority running a public consultation where anyone can submit without a licence, while staff review responses in an arcgis dashboard are not what Webfleet is typically brought in for.
What can ArcGIS Survey123 do that Webfleet cannot?
ArcGIS Survey123 covers XLSForm authoring, Web designer, Offline collection, Direct ArcGIS write. Webfleet covers Tachograph management, OptiDrive 360, LINK devices, PRO driver terminals.

Answered from the vendors’ own pages

ArcGIS Survey123: Is Survey123 free?

The app is. Using it is not, unless your surveys are public. Authoring needs a Creator licence and each person completing a secure survey needs a Mobile Worker, Editor, Creator or GIS Professional user type.

Webfleet: Is Webfleet still connected to TomTom?

No. TomTom sold the telematics business to Bridgestone in 2019. There is still navigation and mapping heritage in the driver terminals, but the owner and the strategy are Bridgestone.

ArcGIS Survey123: How much are the user types?

Esri does not list them on its main pricing pages. Public marketplace listings have shown roughly $700 a year for Creator and $400 for Mobile Worker; confirm with Esri or a distributor for your region.

Webfleet: Can it handle US ELD requirements?

There is an offering, but it is not the strength of the platform. A fleet whose main problem is US hours of service compliance should look at vendors built around that mandate.

ArcGIS Survey123: Can respondents fill in a survey without a licence?

Yes, if the survey is shared publicly. Secure surveys require a licensed user type.

Webfleet: Do I have to buy Bridgestone tyres to use it?

No. The tyre services integration is optional. It is worth pricing as a bundle if you already buy from Bridgestone, because that is where the discounting sits.

ArcGIS Survey123: Does it work offline?

Yes, in the mobile app, with sync when connectivity returns.

ArcGIS Survey123: Is it the same as ArcGIS Field Maps?

No. Field Maps is map-centric editing; Survey123 is form-centric. Many organisations license both, which doubles nothing because user types cover the whole app suite.

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