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ArcGIS Survey123 vs Omnitracs

ArcGIS Survey123 logo

ArcGIS Survey123

Maps

Form-centric field data collection that writes straight into an ArcGIS organisation

From
On request
Free plan
No
Full reviewWebsite
Omnitracs logo

Omnitracs

Fleet Management

Fleet management and compliance for commercial trucking

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: ArcGIS Survey123 the app is free and the licensing is not: every person completing a secure survey needs a paid ArcGIS user type, so a hundred-person field programme costs tens of thousands a year before anyone counts credits.; Omnitracs built for commercial trucking; light-vehicle and service fleets find it heavier than needed
  • They diverge on capability: ArcGIS Survey123 covers XLSForm authoring, Omnitracs covers Electronic logging.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which ArcGIS Survey123 and Omnitracs actually diverge.

Attributes where ArcGIS Survey123 and Omnitracs differ
AttributeArcGIS Survey123Omnitracs
Pricing modelPer user per year by ArcGIS user typequote
PlatformsWeb, iOS, Android, WindowsWeb, iOS, Android, In-cab devices
CategoryMapsFleet Management

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ArcGIS Survey123

  • XLSForm authoring
  • Web designer
  • Offline collection
  • Direct ArcGIS write
  • Repeats and nested records
  • Media and signature capture
  • Webhooks and integration
  • Reports

Only in Omnitracs

  • Electronic logging
  • Dispatch and routing
  • Driver workflow
  • Compliance reporting

What people use each for

The jobs each tool is most often brought in to do.

ArcGIS Survey123

  • A water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly importnot Omnitracs
  • A local authority running a public consultation where anyone can submit without a licence, while staff review responses in an ArcGIS dashboardnot Omnitracs
  • An environmental monitoring programme with complex conditional forms authored in XLSForm and completed offline in areas with no signalnot Omnitracs
  • A field crew already licensed for ArcGIS Field Maps that needs structured forms alongside map-based editing without adding another vendornot Omnitracs

Omnitracs

  • Commercial carriers where hours-of-service compliance is a legal exposurenot ArcGIS Survey123
  • Freight operations needing dispatch and driver workflow in one systemnot ArcGIS Survey123
  • Fleets preparing for DOT auditsnot ArcGIS Survey123

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ArcGIS Survey123

  • The app is free and the licensing is not: every person completing a secure survey needs a paid ArcGIS user type, so a hundred-person field programme costs tens of thousands a year before anyone counts credits.
  • Esri does not publish user type prices on its main pricing pages, so buyers reconstruct the cost from marketplace listings or a sales conversation, which makes budgeting an ArcGIS rollout unnecessarily opaque.
  • Credits are consumed by geocoding, storage and some analysis, and a data collection programme that generates heavy attachment volumes can burn through the bundled allowance and trigger a mid-year top-up.
  • It is useless without ArcGIS. There is no standalone deployment, so the decision to use Survey123 is really a decision to buy or keep an ArcGIS estate.
  • Form authoring splits between a web designer that is easy but limited and XLSForm plus Survey123 Connect that is capable but requires learning a spreadsheet syntax, and teams routinely start in the wrong one and rebuild.

Omnitracs

  • Built for commercial trucking; light-vehicle and service fleets find it heavier than needed
  • Quote-only pricing with no published rates
  • The platform carries a long history and the interface shows it against newer competitors
  • In-cab hardware means installation and a multi-year commitment

Pricing, plan by plan

ArcGIS Survey123

On request
  • Survey123 appFree
    • No separate charge for the app itself
    • Requires an ArcGIS Online or Enterprise organisation
    • Public surveys can be completed without a licence
  • Creator user type$undefined/year
    • Required to author and publish surveys
    • Foundational user type, can administer the organisation
    • Includes an annual credit allowance
  • Mobile Worker user type$undefined/year
    • Required for each person completing a secure survey
    • Dependent user type, must be added to an organisation with a foundational licence
    • Public marketplace listings have shown around $400 per year

Omnitracs

On request

No published plan breakdown. See the Omnitracs review.

Which should you pick?

Choose ArcGIS Survey123 if

  • You need xlsform authoring.
  • You work on Web, iOS, Android, Windows.
  • You also want web designer.
ArcGIS Survey123 review

Choose Omnitracs if

  • You need electronic logging.
  • You work on Web, iOS, Android, In-cab devices.
  • You also want dispatch and routing.
Omnitracs review

Questions people ask

Is ArcGIS Survey123 or Omnitracs better?
Neither clearly leads. ArcGIS Survey123 starts at On request and Omnitracs at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ArcGIS Survey123 or Omnitracs?
ArcGIS Survey123 starts at On request and Omnitracs at On request.
Does ArcGIS Survey123 or Omnitracs run on more platforms?
ArcGIS Survey123 runs on Web, iOS, Android, Windows. Omnitracs runs on Web, iOS, Android, In-cab devices.
What is ArcGIS Survey123 best used for?
ArcGIS Survey123 is most often used for a water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly import, a local authority running a public consultation where anyone can submit without a licence, while staff review responses in an arcgis dashboard, an environmental monitoring programme with complex conditional forms authored in xlsform and completed offline in areas with no signal, a field crew already licensed for arcgis field maps that needs structured forms alongside map-based editing without adding another vendor. Of those, a water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly import and a local authority running a public consultation where anyone can submit without a licence, while staff review responses in an arcgis dashboard are not what Omnitracs is typically brought in for.
What can ArcGIS Survey123 do that Omnitracs cannot?
ArcGIS Survey123 covers XLSForm authoring, Web designer, Offline collection, Direct ArcGIS write. Omnitracs covers Electronic logging, Dispatch and routing, Driver workflow, Compliance reporting.

Answered from the vendors’ own pages

ArcGIS Survey123: Is Survey123 free?

The app is. Using it is not, unless your surveys are public. Authoring needs a Creator licence and each person completing a secure survey needs a Mobile Worker, Editor, Creator or GIS Professional user type.

Omnitracs: What does Omnitracs cost?

Quoted per fleet with hardware, and not published.

ArcGIS Survey123: How much are the user types?

Esri does not list them on its main pricing pages. Public marketplace listings have shown roughly $700 a year for Creator and $400 for Mobile Worker; confirm with Esri or a distributor for your region.

Omnitracs: Who is it for?

Commercial trucking, where hours-of-service compliance and DOT audit exposure are the driving concerns. Service fleets are usually better served elsewhere.

ArcGIS Survey123: Can respondents fill in a survey without a licence?

Yes, if the survey is shared publicly. Secure surveys require a licensed user type.

Omnitracs: Is it just ELD?

No. Electronic logging is central, but it also covers dispatch, routing and in-cab driver workflow.

ArcGIS Survey123: Does it work offline?

Yes, in the mobile app, with sync when connectivity returns.

ArcGIS Survey123: Is it the same as ArcGIS Field Maps?

No. Field Maps is map-centric editing; Survey123 is form-centric. Many organisations license both, which doubles nothing because user types cover the whole app suite.

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