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Maps · head to head

ArcGIS Survey123 vs NexTraq

ArcGIS Survey123 logo

ArcGIS Survey123

Maps

Form-centric field data collection that writes straight into an ArcGIS organisation

From
On request
Free plan
No
Full reviewWebsite
NexTraq logo

NexTraq

Fleet Management

US small-fleet telematics now absorbed into Michelin Connected Fleet

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: ArcGIS Survey123 the app is free and the licensing is not: every person completing a secure survey needs a paid ArcGIS user type, so a hundred-person field programme costs tens of thousands a year before anyone counts credits.; NexTraq the NexTraq brand has been absorbed into Michelin Connected Fleet, so the product name, the account team and eventually the platform underneath you are all subject to a consolidation plan you have no say in.
  • They diverge on capability: ArcGIS Survey123 covers XLSForm authoring, NexTraq covers Vehicle tracking.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which ArcGIS Survey123 and NexTraq actually diverge.

Attributes where ArcGIS Survey123 and NexTraq differ
AttributeArcGIS Survey123NexTraq
Pricing modelPer user per year by ArcGIS user typequote
PlatformsWeb, iOS, Android, WindowsWeb, iOS, Android
CategoryMapsFleet Management

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ArcGIS Survey123

  • XLSForm authoring
  • Web designer
  • Offline collection
  • Direct ArcGIS write
  • Repeats and nested records
  • Media and signature capture
  • Webhooks and integration
  • Reports

Only in NexTraq

  • Vehicle tracking
  • Hours of service
  • Fuel and idling reporting
  • Maintenance scheduling
  • Job dispatch
  • Driver scorecards

What people use each for

The jobs each tool is most often brought in to do.

ArcGIS Survey123

  • A water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly importnot NexTraq
  • A local authority running a public consultation where anyone can submit without a licence, while staff review responses in an ArcGIS dashboardnot NexTraq
  • An environmental monitoring programme with complex conditional forms authored in XLSForm and completed offline in areas with no signalnot NexTraq
  • A field crew already licensed for ArcGIS Field Maps that needs structured forms alongside map-based editing without adding another vendornot NexTraq

NexTraq

  • A North American trades or field service fleet that wants tracking, dispatch and ELD compliance from one mid-market vendornot ArcGIS Survey123
  • An operator already buying Michelin tyres and fleet services that can negotiate telematics into a wider commercial agreementnot ArcGIS Survey123
  • A fleet replacing an ageing tracking system that values an owner with a large corporate balance sheet over a venture-funded challengernot ArcGIS Survey123
  • A distribution business needing straightforward fuel and idling reporting to justify a driver behaviour programmenot ArcGIS Survey123

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ArcGIS Survey123

  • The app is free and the licensing is not: every person completing a secure survey needs a paid ArcGIS user type, so a hundred-person field programme costs tens of thousands a year before anyone counts credits.
  • Esri does not publish user type prices on its main pricing pages, so buyers reconstruct the cost from marketplace listings or a sales conversation, which makes budgeting an ArcGIS rollout unnecessarily opaque.
  • Credits are consumed by geocoding, storage and some analysis, and a data collection programme that generates heavy attachment volumes can burn through the bundled allowance and trigger a mid-year top-up.
  • It is useless without ArcGIS. There is no standalone deployment, so the decision to use Survey123 is really a decision to buy or keep an ArcGIS estate.
  • Form authoring splits between a web designer that is easy but limited and XLSForm plus Survey123 Connect that is capable but requires learning a spreadsheet syntax, and teams routinely start in the wrong one and rebuild.

NexTraq

  • The NexTraq brand has been absorbed into Michelin Connected Fleet, so the product name, the account team and eventually the platform underneath you are all subject to a consolidation plan you have no say in.
  • Michelin is merging three separately engineered telematics products, which historically means feature freezes on the older platforms and a migration that existing customers pay for in disruption rather than cash.
  • The feature set is mid-market and unexceptional, so it rarely wins a technical evaluation against Geotab or Samsara on capability alone.
  • Contracts bundle hardware into multi-year terms, so a fleet that shrinks or is acquired continues paying for devices, and early exit triggers hardware recovery costs.
  • The integration ecosystem is small and the API is not a selling point, so connecting telematics data to job costing or payroll usually means custom work or scheduled file exports.

Pricing, plan by plan

ArcGIS Survey123

On request
  • Survey123 appFree
    • No separate charge for the app itself
    • Requires an ArcGIS Online or Enterprise organisation
    • Public surveys can be completed without a licence
  • Creator user type$undefined/year
    • Required to author and publish surveys
    • Foundational user type, can administer the organisation
    • Includes an annual credit allowance
  • Mobile Worker user type$undefined/year
    • Required for each person completing a secure survey
    • Dependent user type, must be added to an organisation with a foundational licence
    • Public marketplace listings have shown around $400 per year

NexTraq

On request
  • NexTraq$undefined/year
    • Per vehicle subscription with hardware bundled into the term
    • Multi-year agreements are standard
    • ELD and dispatch modules priced as tiers

Which should you pick?

Choose ArcGIS Survey123 if

  • You need xlsform authoring.
  • You work on Web, iOS, Android, Windows.
  • You also want web designer.
ArcGIS Survey123 review

Choose NexTraq if

  • You need vehicle tracking.
  • You work on Web, iOS, Android.
  • You also want hours of service.
NexTraq review

Questions people ask

Is ArcGIS Survey123 or NexTraq better?
Neither clearly leads. ArcGIS Survey123 starts at On request and NexTraq at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ArcGIS Survey123 or NexTraq?
ArcGIS Survey123 starts at On request and NexTraq at On request.
Does ArcGIS Survey123 or NexTraq run on more platforms?
ArcGIS Survey123 runs on Web, iOS, Android, Windows. NexTraq runs on Web, iOS, Android.
What is ArcGIS Survey123 best used for?
ArcGIS Survey123 is most often used for a water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly import, a local authority running a public consultation where anyone can submit without a licence, while staff review responses in an arcgis dashboard, an environmental monitoring programme with complex conditional forms authored in xlsform and completed offline in areas with no signal, a field crew already licensed for arcgis field maps that needs structured forms alongside map-based editing without adding another vendor. Of those, a water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly import and a local authority running a public consultation where anyone can submit without a licence, while staff review responses in an arcgis dashboard are not what NexTraq is typically brought in for.
What can ArcGIS Survey123 do that NexTraq cannot?
ArcGIS Survey123 covers XLSForm authoring, Web designer, Offline collection, Direct ArcGIS write. NexTraq covers Vehicle tracking, Hours of service, Fuel and idling reporting, Maintenance scheduling.

Answered from the vendors’ own pages

ArcGIS Survey123: Is Survey123 free?

The app is. Using it is not, unless your surveys are public. Authoring needs a Creator licence and each person completing a secure survey needs a Mobile Worker, Editor, Creator or GIS Professional user type.

NexTraq: Is NexTraq still a separate company?

No. Michelin bought it in 2017 and has folded it into Michelin Connected Fleet, together with Masternaut in Europe and Sascar in Brazil.

ArcGIS Survey123: How much are the user types?

Esri does not list them on its main pricing pages. Public marketplace listings have shown roughly $700 a year for Creator and $400 for Mobile Worker; confirm with Esri or a distributor for your region.

NexTraq: Will my NexTraq system be migrated to a different platform?

Assume so, eventually. Ask directly what the migration timetable is, what happens to historical data, and who bears the cost of re-fitting or re-configuring devices.

ArcGIS Survey123: Can respondents fill in a survey without a licence?

Yes, if the survey is shared publicly. Secure surveys require a licensed user type.

NexTraq: Does buying Michelin tyres get me a better telematics price?

It is worth testing. The commercial logic of the acquisition is bundling vehicle services, and that is where discounting is most likely to be available.

ArcGIS Survey123: Does it work offline?

Yes, in the mobile app, with sync when connectivity returns.

ArcGIS Survey123: Is it the same as ArcGIS Field Maps?

No. Field Maps is map-centric editing; Survey123 is form-centric. Many organisations license both, which doubles nothing because user types cover the whole app suite.

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