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Automotive · head to head

Epicor DMS vs J.D. Power

Epicor DMS logo

Epicor DMS

Automotive

Enterprise dealership management solutions

From
On request
Rated
-
Full reviewWebsite
J.D. Power logo

J.D. Power

Automotive

Customer satisfaction and automotive intelligence

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Epicor DMS pricing is not publicly available and requires custom quotes; J.D. Power vehicle valuations are updated monthly and lag real-time market conditions
  • They diverge on capability: Epicor DMS covers Sales desking, J.D. Power covers Customer satisfaction surveys.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Epicor DMS and J.D. Power actually diverge.

Attributes where Epicor DMS and J.D. Power differ
AttributeEpicor DMSJ.D. Power
PlatformsCloud, On-Premise, HybridWeb, Mobile, API
Founded19991968

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Automotive).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Epicor DMS

  • Sales desking
  • F&I management
  • Service scheduling
  • Parts management
  • Accounting
  • CRM
  • OEM integration
  • Business intelligence

Only in J.D. Power

  • Customer satisfaction surveys
  • Market research
  • Competitive benchmarking
  • Industry insights
  • Performance metrics
  • Dealer ratings
  • Trend analysis
  • Custom reports

Both cover

  • Data encryption

What people use each for

The jobs each tool is most often brought in to do.

Epicor DMS

  • Dealership Management
  • Service Scheduling
  • Inventory Management
  • Sales Operations
  • Customer Relationship

J.D. Power

  • Dealership Management
  • Service Scheduling
  • Inventory Management
  • Sales Operations
  • Customer Relationship

Both are used for dealership management, service scheduling, inventory management, sales operations, customer relationship, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Epicor DMS

  • Pricing is not publicly available and requires custom quotes
  • No free trial available to evaluate the system
  • Requires significant implementation time and customization

J.D. Power

  • Vehicle valuations are updated monthly and lag real-time market conditions
  • Reliability ratings collapse below-average vehicles into a single two-star category, making it impossible to distinguish between poor and average models
  • Survey methodology has acknowledged high disqualification rates that can skew data accuracy
  • Valuations favor dealer pricing over private-party transactions, often resulting in inflated values for consumer use cases

Pricing, plan by plan

Epicor DMS

On request
  • Standard$undefined/month
    • Core DMS functionality
    • Sales management
    • Service management
  • Enterprise$undefined/month
    • All Standard features
    • Advanced CRM
    • Multi-rooftop support

J.D. Power

On request
  • Insight Access$undefined/month
    • Market reports
    • Industry benchmarks
    • Satisfaction data
  • Premium Intelligence$undefined/month
    • Everything in Insight Access
    • Custom analysis
    • Competitive data
  • Enterprise Analytics$undefined/month
    • Everything in Premium
    • Advanced customization
    • API access

Which should you pick?

Choose Epicor DMS if

  • You need sales desking.
  • You work on Cloud, On-Premise, Hybrid.
  • You also want f&i management.
Epicor DMS review

Choose J.D. Power if

  • You need customer satisfaction surveys.
  • You work on Web, Mobile, API.
  • You also want market research.
J.D. Power review

Questions people ask

Is Epicor DMS or J.D. Power better?
Neither clearly leads. Epicor DMS starts at On request and J.D. Power at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Epicor DMS or J.D. Power?
Epicor DMS starts at On request and J.D. Power at On request.
Does Epicor DMS or J.D. Power run on more platforms?
Epicor DMS runs on Cloud, On-Premise, Hybrid. J.D. Power runs on Web, Mobile, API.
What is Epicor DMS best used for?
Epicor DMS is most often used for dealership management, service scheduling, inventory management, sales operations.
What can Epicor DMS do that J.D. Power cannot?
Epicor DMS covers Sales desking, F&I management, Service scheduling, Parts management. J.D. Power covers Customer satisfaction surveys, Market research, Competitive benchmarking, Industry insights. Both handle Data encryption.

Answered from the vendors’ own pages

Epicor DMS: Does Epicor DMS support both cloud and on-premise deployment?

Yes. Epicor offers multiple deployment options including cloud, on-premises, and hybrid deployments, allowing customers to choose based on their requirements and migrate between models.

Source
J.D. Power: What is J.D. Power's Initial Quality Study (IQS)?

The IQS measures new-vehicle quality by tracking owner-reported problems within the first 90 days of ownership, using a survey of 227 questions across 10 vehicle categories plus real-world dealer repair data. Quality is expressed as problems per 100 vehicles (PP100).

Source
Epicor DMS: What integrations does Epicor DMS provide for dealerships?

Epicor provides integrated parts sourcing through the Epicor Parts Portal, service estimating tools, CRM capabilities for customer relationship management, and warehouse management through Epicor Indago WMS.

Source
J.D. Power: Does J.D. Power provide vehicle valuation data?

Yes. J.D. Power Values (formerly NADA Guides) provides vehicle valuation data for new and used cars, trucks, RVs, and motorcycles customizable by mileage and options, with monthly updates reflecting market conditions.

Source
Epicor DMS: How many part numbers are available in Epicor's database?

Epicor's platform provides access to more than 17 million part numbers for over 1.4 billion unique vehicle applications.

Source
J.D. Power: What APIs does J.D. Power offer for dealership integration?

J.D. Power offers multiple APIs including Chrome Data for vehicle specifications and inventory management, ZappyRide API for EV data and chargers, and Automotive Digital Retailing API for incentives and rebates.

Source
Epicor DMS: Does Epicor offer a free trial?

No free trial is available. Pricing is based on custom quotes due to varying factors like usage, number of users, and custom modules required.

Source
J.D. Power: Does J.D. Power own any dealership software products?

Yes. J.D. Power acquired Darwin Automotive, providing F&I (finance and insurance) menu software for automotive dealerships to streamline rating, contracting, and compliance.

Source
Epicor DMS: What are the deployment costs for Epicor DMS?

For cloud ERP solutions, costs typically run between $150-$200/user/month for a basic package. For on-premise solutions, perpetual licenses range from $3,200-$4,800 per user.

Source
J.D. Power: How accurate are J.D. Power vehicle valuations?

J.D. Power valuations reflect dealer pricing more closely than private-party transactions and are updated monthly, which means they lag sudden market shifts. Accuracy is lower for older or rare vehicle models with limited historical data.

Source
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