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Automotive · head to head

J.D. Power vs Tekmetric

J.D. Power logo

J.D. Power

Automotive

Customer satisfaction and automotive intelligence

From
On request
Rated
-
Full reviewWebsite
Tekmetric logo

Tekmetric

Automotive

Complete shop management for independent shops

From
$179/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: J.D. Power vehicle valuations are updated monthly and lag real-time market conditions; Tekmetric every price is per shop, and each additional location needs its own plan subscription
  • They diverge on capability: J.D. Power covers Customer satisfaction surveys, Tekmetric covers Work order management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which J.D. Power and Tekmetric actually diverge.

Attributes where J.D. Power and Tekmetric differ
AttributeJ.D. PowerTekmetric
Starting priceOn request$179/month
Pricing modelquotesubscription
PlatformsWeb, Mobile, APIWeb, Mobile, App
Founded19682016

Identical on both: free tier (No), user rating (Not yet rated), category (Automotive).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in J.D. Power

  • Customer satisfaction surveys
  • Market research
  • Competitive benchmarking
  • Industry insights
  • Performance metrics
  • Dealer ratings
  • Trend analysis
  • Custom reports

Only in Tekmetric

  • Work order management
  • Vehicle history
  • Customer management
  • Scheduling system
  • Estimating tools
  • Invoicing
  • Customer portal
  • Mobile application

Both cover

  • Analytics platforms
  • Data encryption
  • Secure authentication

What people use each for

The jobs each tool is most often brought in to do.

J.D. Power

  • Dealership Managementnot Tekmetric
  • Service Schedulingnot Tekmetric
  • Inventory Managementnot Tekmetric
  • Sales Operationsnot Tekmetric
  • Customer Relationshipnot Tekmetric

Tekmetric

  • Shop management for independent auto repair shops: repair orders, estimates and invoicingnot J.D. Power
  • Digital vehicle inspections shared with customersnot J.D. Power
  • Managing parts inventory, vendors and technician job clocksnot J.D. Power

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

J.D. Power

  • Vehicle valuations are updated monthly and lag real-time market conditions
  • Reliability ratings collapse below-average vehicles into a single two-star category, making it impossible to distinguish between poor and average models
  • Survey methodology has acknowledged high disqualification rates that can skew data accuracy
  • Valuations favor dealer pricing over private-party transactions, often resulting in inflated values for consumer use cases

Tekmetric

  • Every price is per shop, and each additional location needs its own plan subscription
  • Two-way texting, the real-time shop dashboard, the technician board and employee performance analytics require the Scale plan at $439 per month
  • The labor guide, time and job clocks and parts and inventory reports are withheld from the entry Start plan at $199 per month
  • Integrated payments, a dedicated account manager and quarterly business reviews are Enterprise only, and Enterprise is custom priced with no published rate
  • Multi-shop management is a $70 per month per shop add-on on top of a plan subscription at every location
  • The Tire Suite add-on costs an extra $39 per month per shop
  • The Marketing add-on costs an extra $345 per month per shop, more than the Scale plan itself
  • The discounted rates such as $179 per month require annual billing

Pricing, plan by plan

J.D. Power

On request
  • Insight Access$undefined/month
    • Market reports
    • Industry benchmarks
    • Satisfaction data
  • Premium Intelligence$undefined/month
    • Everything in Insight Access
    • Custom analysis
    • Competitive data
  • Enterprise Analytics$undefined/month
    • Everything in Premium
    • Advanced customization
    • API access

Tekmetric

$179/month
  • Start$199/month
    • Inventory management
    • Digital vehicle inspections
    • Smart jobs
  • Grow$349/month
    • All Start features
    • Labor guide
    • Maintenance schedule
  • Scale$439/month
    • All Grow features
    • Two-way texting
    • Real-time shop dashboard
  • Enterprise$null/month
    • Custom pricing
    • Integrated payments
    • Dedicated account manager

Which should you pick?

Choose J.D. Power if

  • You need customer satisfaction surveys.
  • You work on Web, Mobile, API.
  • You also want market research.
J.D. Power review

Choose Tekmetric if

  • You need work order management.
  • You work on Web, Mobile, App.
  • You also want vehicle history.
Tekmetric review

Questions people ask

Is J.D. Power or Tekmetric better?
Neither clearly leads. J.D. Power starts at On request and Tekmetric at $179/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, J.D. Power or Tekmetric?
J.D. Power starts at On request and Tekmetric at $179/month.
Does J.D. Power or Tekmetric run on more platforms?
J.D. Power runs on Web, Mobile, API. Tekmetric runs on Web, Mobile, App.
What is J.D. Power best used for?
J.D. Power is most often used for dealership management, service scheduling, inventory management, sales operations. Of those, dealership management and service scheduling are not what Tekmetric is typically brought in for.
What can J.D. Power do that Tekmetric cannot?
J.D. Power covers Customer satisfaction surveys, Market research, Competitive benchmarking, Industry insights. Tekmetric covers Work order management, Vehicle history, Customer management, Scheduling system. Both handle Analytics platforms, Data encryption, Secure authentication.

Answered from the vendors’ own pages

J.D. Power: What is J.D. Power's Initial Quality Study (IQS)?

The IQS measures new-vehicle quality by tracking owner-reported problems within the first 90 days of ownership, using a survey of 227 questions across 10 vehicle categories plus real-world dealer repair data. Quality is expressed as problems per 100 vehicles (PP100).

Source
Tekmetric: Are there per-user fees?

No, Tekmetric charges per shop, not per user. All plans include unlimited users, unlimited repair orders (ROs), unlimited support, and no hidden fees.

Source
J.D. Power: Does J.D. Power provide vehicle valuation data?

Yes. J.D. Power Values (formerly NADA Guides) provides vehicle valuation data for new and used cars, trucks, RVs, and motorcycles customizable by mileage and options, with monthly updates reflecting market conditions.

Source
Tekmetric: Can I pay annually?

Yes, Tekmetric offers both month-to-month and annual subscriptions. Annual billing typically provides savings, and there are no long-term contracts required.

Source
J.D. Power: What APIs does J.D. Power offer for dealership integration?

J.D. Power offers multiple APIs including Chrome Data for vehicle specifications and inventory management, ZappyRide API for EV data and chargers, and Automotive Digital Retailing API for incentives and rebates.

Source
Tekmetric: What add-ons are available?

Tekmetric offers Multi-Shop Management ($70/month per shop), Tire Suite ($39/month per shop), Marketing ($345/month per shop), and Integrated Payments (included in Enterprise plan).

Source
J.D. Power: Does J.D. Power own any dealership software products?

Yes. J.D. Power acquired Darwin Automotive, providing F&I (finance and insurance) menu software for automotive dealerships to streamline rating, contracting, and compliance.

Source
J.D. Power: How accurate are J.D. Power vehicle valuations?

J.D. Power valuations reflect dealer pricing more closely than private-party transactions and are updated monthly, which means they lag sudden market shifts. Accuracy is lower for older or rare vehicle models with limited historical data.

Source
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