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Logging · head to head

Elasticsearch Service vs New Relic Logs

Elasticsearch Service logo

Elasticsearch Service

Logging

Managed Elasticsearch Cloud Service

From
Free
Rated
-
Full reviewWebsite
New Relic Logs logo

New Relic Logs

Logging

Log Management and Analysis

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Elasticsearch Service the 99.95 percent monthly uptime SLA applies only to the Platinum and Enterprise subscription tiers; New Relic Logs log data counts against the same 100 GB monthly free ingest allowance shared with every other telemetry type, so logs compete with metrics and traces for it
  • They diverge on capability: Elasticsearch Service covers Scalability, New Relic Logs covers Log ingestion.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Elasticsearch Service and New Relic Logs actually diverge.

Attributes where Elasticsearch Service and New Relic Logs differ
AttributeElasticsearch ServiceNew Relic Logs
Pricing modelusage-basedfreemium
Founded20112008

Identical on both: starting price (Free), free tier (Yes), platforms (Web, Api), user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Elasticsearch Service

  • Scalability
  • High availability
  • Security

Only in New Relic Logs

  • Log ingestion
  • Logs-in-context
  • Custom dashboards

Both cover

  • Full-text search
  • API
  • Webhooks
  • REST
  • Web support
  • Api support

What people use each for

The jobs each tool is most often brought in to do.

Elasticsearch Service

  • Managed Elasticsearch without running the clusternot New Relic Logs
  • Log and observability data storage and searchnot New Relic Logs
  • Full-text search behind an applicationnot New Relic Logs
  • Deployments needing a specific cloud region across AWS, Azure or GCPnot New Relic Logs

New Relic Logs

  • Centralised log management alongside metrics and tracesnot Elasticsearch Service
  • Searching and alerting on application logs in context with performance datanot Elasticsearch Service

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Elasticsearch Service

  • The 99.95 percent monthly uptime SLA applies only to the Platinum and Enterprise subscription tiers
  • Serverless does not yet support traffic filtering, cross-project search or bring-your-own-key encryption
  • Serverless runs on AWS, GCP and Azure only, against 60 regions for the hosted option
  • Per-unit prices are not published; hosted is resource-based and serverless usage-based

New Relic Logs

  • Log data counts against the same 100 GB monthly free ingest allowance shared with every other telemetry type, so logs compete with metrics and traces for it
  • Ingest beyond that is $0.40 per GB, rising to $0.60 per GB on the Data Plus option
  • Full platform users cost $349 each a month on Pro with an annual commitment, or $418.80 paying monthly
  • The Standard edition caps additional full platform users at 5
  • Core users are $49 a month each even though basic users are free

Pricing, plan by plan

Elasticsearch Service

Free
  • FreeFree
    • Full-text search
    • Scalability
    • High availability

New Relic Logs

Free
  • Free TierFree
    • 100 GB per month data ingest
    • Unlimited basic users
    • 1 full platform user
  • Standard Edition$49/month
    • Up to 5 full platform users
    • Core users 49 dollars per user per month
    • Additional full platform users at 99 dollars each
  • Pro Edition$349/year
    • Unlimited full platform users
    • Core users at 49 dollars per user per month
    • Full platform users at 349 dollars per user annually or 418.80 dollars monthly
  • Enterprise Edition$null/mo
    • Unlimited full platform users
    • Custom pricing
    • FedRAMP and HIPAA support

Which should you pick?

Choose Elasticsearch Service if

  • You need scalability.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want high availability.
Elasticsearch Service review

Choose New Relic Logs if

  • You need log ingestion.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want logs-in-context.
New Relic Logs review

Questions people ask

Is Elasticsearch Service or New Relic Logs better?
Neither clearly leads. Elasticsearch Service starts at Free and New Relic Logs at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Elasticsearch Service or New Relic Logs?
Elasticsearch Service starts at Free and New Relic Logs at Free.
Does Elasticsearch Service or New Relic Logs run on more platforms?
Both run on Web, Api, so platform support will not decide this one for you.
Can I use Elasticsearch Service for free?
Both have a free tier, so you can try either at no cost before committing.
What is Elasticsearch Service best used for?
Elasticsearch Service is most often used for managed elasticsearch without running the cluster, log and observability data storage and search, full-text search behind an application, deployments needing a specific cloud region across aws, azure or gcp. Of those, managed elasticsearch without running the cluster and log and observability data storage and search are not what New Relic Logs is typically brought in for.
What can Elasticsearch Service do that New Relic Logs cannot?
Elasticsearch Service covers Scalability, High availability, Security. New Relic Logs covers Log ingestion, Logs-in-context, Custom dashboards. Both handle Full-text search, API, Webhooks, REST.

Answered from the vendors’ own pages

Elasticsearch Service: What pricing models does Elasticsearch Service offer?

Elasticsearch Service offers Hosted pricing based on resources (monthly or prepaid options) and Serverless pricing based on usage (monthly or prepaid options). Specific rates are not published on this page.

Source
New Relic Logs: Is New Relic free?

New Relic offers a free tier with 100 GB per month of data ingest, 1 full platform user, and unlimited basic users.

Source
Elasticsearch Service: Is a free trial available for Elasticsearch Service?

Yes, Elasticsearch Service offers a free trial. Users can start a trial by registering at cloud.elastic.co/registration, though the specific trial duration is not published on the landing page.

Source
New Relic Logs: What does New Relic charge for data beyond the free tier?

New Relic charges 0.40 dollars per gigabyte for data beyond the 100 GB free monthly allowance. Data Plus tier costs 0.60 dollars per GB and includes up to 90-day extended retention.

Source
Elasticsearch Service: Does Elasticsearch Service support automatic scaling and cost management?

Yes. Elasticsearch Service includes searchable snapshots to reduce cold data costs, data tiering to keep hot data fast while reducing storage costs, and autoscaling to optimize resource utilization.

Source
New Relic Logs: What is the Pro plan pricing?

The Pro Edition costs 349 dollars per user per year for full platform users, or 418.80 dollars per month. Unlimited full platform users are included.

Source
Elasticsearch Service: What encryption options does Elasticsearch Service provide?

Elasticsearch Service supports Bring Your Own Key (BYOK) encryption and PrivateLink for secure data routing, though explicit data ownership terms are not specified on this page.

Source
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