Softwr

Insurance · head to head

Duck Creek vs Novidea

Duck Creek logo

Duck Creek

Insurance

Intelligent digital insurance platform

From
On request
Rated
-
Full reviewWebsite
Novidea logo

Novidea

Insurance

Broker and MGA management platform built natively on Salesforce

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Duck Creek pricing is not published; sold by quote through a sales process; Novidea salesforce licences are a separate recurring cost on top of the Novidea subscription, and for a broker with many occasional users that second bill changes the comparison against standalone systems entirely.
  • They diverge on capability: Duck Creek covers Policy administration, Novidea covers Native Salesforce architecture.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Duck Creek and Novidea actually diverge.

Attributes where Duck Creek and Novidea differ
AttributeDuck CreekNovidea
PlatformsWebWeb, iOS, Android, API
Founded2003Unknown

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Insurance).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Duck Creek

  • Policy administration
  • Claims management
  • Billing
  • Digital customer portal
  • Mobile app
  • AI-powered workflows
  • Real-time reporting
  • Document management

Only in Novidea

  • Native Salesforce architecture
  • Placement and submission tracking
  • Multi-currency and multi-entity
  • Commission and revenue management
  • Analytics
  • Client and broker portals

What people use each for

The jobs each tool is most often brought in to do.

Duck Creek

  • Policy administrationnot Novidea
  • Claims managementnot Novidea
  • Rating and billingnot Novidea
  • Underwriting automationnot Novidea
  • Enterprise insurance operationsnot Novidea

Novidea

  • An international broker consolidating offices that each run a different local agency systemnot Duck Creek
  • A speciality wholesaler placing non-admitted and Lloyd's business that national agency systems handle poorlynot Duck Creek
  • An MGA that needs binder, bordereaux and commission tracking in the same place as the client recordnot Duck Creek
  • A broker group that already standardised on Salesforce and does not want a second client databasenot Duck Creek

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Duck Creek

  • Pricing is not published; sold by quote through a sales process
  • Cloud-only deployment; no on-premises option

Novidea

  • Salesforce licences are a separate recurring cost on top of the Novidea subscription, and for a broker with many occasional users that second bill changes the comparison against standalone systems entirely.
  • It is not built around United States personal lines carrier download, so an agency whose daily work depends on automated policy download from dozens of carriers will find the connectivity thin.
  • Because it inherits Salesforce, it also inherits Salesforce administration; you need someone who knows the platform, and that skill is priced by the Salesforce market rather than the insurance market.
  • Implementations involve mapping an existing book with its history into Salesforce objects, and brokers consistently underestimate how much data cleansing that exposes.
  • Salesforce platform changes and release cycles are outside the vendor control, so an upgrade that alters behaviour you depend on arrives on someone else calendar.

Pricing, plan by plan

Duck Creek

On request

No published plan breakdown. See the Duck Creek review.

Novidea

On request
  • Novidea Platform$undefined/year
    • Broker management on Salesforce
    • Placement and revenue tracking
    • Analytics dashboards

Which should you pick?

Choose Duck Creek if

  • You need policy administration.
  • You also want claims management.
Duck Creek review

Choose Novidea if

  • You need native salesforce architecture.
  • You work on Web, iOS, Android, API.
  • You also want placement and submission tracking.
Novidea review

Questions people ask

Is Duck Creek or Novidea better?
Neither clearly leads. Duck Creek starts at On request and Novidea at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Duck Creek or Novidea?
Duck Creek starts at On request and Novidea at On request.
Does Duck Creek or Novidea run on more platforms?
Duck Creek runs on Web. Novidea runs on Web, iOS, Android, API.
What is Duck Creek best used for?
Duck Creek is most often used for policy administration, claims management, rating and billing, underwriting automation. Of those, policy administration and claims management are not what Novidea is typically brought in for.
What can Duck Creek do that Novidea cannot?
Duck Creek covers Policy administration, Claims management, Billing, Digital customer portal. Novidea covers Native Salesforce architecture, Placement and submission tracking, Multi-currency and multi-entity, Commission and revenue management.

Answered from the vendors’ own pages

Duck Creek: How does Duck Creek pricing work?

Duck Creek does not publicly disclose specific pricing plans, costs, or tiers. The company directs interested parties to contact their sales team directly, as solutions are customized for individual clients.

Source
Novidea: Do we need to buy Salesforce as well?

Yes. Novidea runs on Salesforce and the underlying platform licences are purchased separately. Include them in every cost comparison.

Duck Creek: What Duck Creek products require pricing discussions?

Duck Creek's Intelligent Core platform (Policy, Rating, Billing, Claims) and Agentic AI Platform pricing depends on factors such as company size, deployment model (cloud vs. on-premise), implementation scope, and specific modules required.

Source
Novidea: Is it suitable for a United States retail agency?

Only if your book is commercial or speciality. If you depend on personal lines carrier download, an established agency management system is the better fit.

Duck Creek: How do I get a quote from Duck Creek?

Duck Creek directs prospects to contact their sales team through a 'Talk with an Expert' button or the contact form at their website. They require direct sales engagement for pricing discussions.

Source
Novidea: What does it replace?

The broker management system and usually a separate CRM, plus the spreadsheets used for commission and receivables tracking.

Share

Related pages

More on Duck Creek

More on Novidea

Keep looking

Other head to heads