Insurance · head to head
Five Sigma vs Novidea
Five Sigma
Insurance
Cloud claims management with decision support aimed at insurers who cannot fund a full core programme
- From
- On request
- Rated
- -
Novidea
Insurance
Broker and MGA management platform built natively on Salesforce
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Five Sigma the reference base is small compared with established claims vendors, so procurement and audit committees will ask for viability assurances you cannot fully answer.; Novidea salesforce licences are a separate recurring cost on top of the Novidea subscription, and for a broker with many occasional users that second bill changes the comparison against standalone systems entirely.
- They diverge on capability: Five Sigma covers Claim file management, Novidea covers Native Salesforce architecture.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Five Sigma and Novidea actually diverge.
| Attribute | Five Sigma | Novidea |
|---|---|---|
| Platforms | Web, API | Web, iOS, Android, API |
Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Insurance).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Five Sigma
- Claim file management
- Automation rules
- Adjuster decision support
- Vendor and litigation management
- Configurable lines
- Reporting and data export
Only in Novidea
- Native Salesforce architecture
- Placement and submission tracking
- Multi-currency and multi-entity
- Commission and revenue management
- Analytics
- Client and broker portals
What people use each for
The jobs each tool is most often brought in to do.
Five Sigma
- A third-party administrator replacing a homegrown claims system without a multi-year programmenot Novidea
- An MGA taking claims handling in house from a delegated authority arrangementnot Novidea
- A mid-sized carrier that needs a modern claims system but cannot fund a core suite replacementnot Novidea
- A programme business that must report claims data to capacity providers in a consistent formatnot Novidea
Novidea
- An international broker consolidating offices that each run a different local agency systemnot Five Sigma
- A speciality wholesaler placing non-admitted and Lloyd's business that national agency systems handle poorlynot Five Sigma
- An MGA that needs binder, bordereaux and commission tracking in the same place as the client recordnot Five Sigma
- A broker group that already standardised on Salesforce and does not want a second client databasenot Five Sigma
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Five Sigma
- The reference base is small compared with established claims vendors, so procurement and audit committees will ask for viability assurances you cannot fully answer.
- Automation benefits depend entirely on your claim mix, and a book with high-complexity liability claims sees far less handling time reduction than a high-volume property book.
- There is almost no third-party integrator market, so implementation, configuration and later changes route through the vendor and its capacity becomes your constraint.
- Deep integration with legacy policy systems is your responsibility, and claims platforms are only as useful as the policy and coverage data flowing into them.
- Regulatory reporting for many United States states is not as complete out of the box as it is on platforms that have served American carriers for decades, so expect some reporting build.
Novidea
- Salesforce licences are a separate recurring cost on top of the Novidea subscription, and for a broker with many occasional users that second bill changes the comparison against standalone systems entirely.
- It is not built around United States personal lines carrier download, so an agency whose daily work depends on automated policy download from dozens of carriers will find the connectivity thin.
- Because it inherits Salesforce, it also inherits Salesforce administration; you need someone who knows the platform, and that skill is priced by the Salesforce market rather than the insurance market.
- Implementations involve mapping an existing book with its history into Salesforce objects, and brokers consistently underestimate how much data cleansing that exposes.
- Salesforce platform changes and release cycles are outside the vendor control, so an upgrade that alters behaviour you depend on arrives on someone else calendar.
Pricing, plan by plan
Five Sigma
On request- Five Sigma Claims$undefined/year
- Claims administration
- Automation and decision support
- Configurable lines of business
Novidea
On request- Novidea Platform$undefined/year
- Broker management on Salesforce
- Placement and revenue tracking
- Analytics dashboards
Which should you pick?
Choose Five Sigma if
- You need claim file management.
- You work on Web, API.
- You also want automation rules.
Choose Novidea if
- You need native salesforce architecture.
- You work on Web, iOS, Android, API.
- You also want placement and submission tracking.
Questions people ask
- Is Five Sigma or Novidea better?
- Neither clearly leads. Five Sigma starts at On request and Novidea at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Five Sigma or Novidea?
- Five Sigma starts at On request and Novidea at On request.
- Does Five Sigma or Novidea run on more platforms?
- Five Sigma runs on Web, API. Novidea runs on Web, iOS, Android, API.
- What is Five Sigma best used for?
- Five Sigma is most often used for a third-party administrator replacing a homegrown claims system without a multi-year programme, an mga taking claims handling in house from a delegated authority arrangement, a mid-sized carrier that needs a modern claims system but cannot fund a core suite replacement, a programme business that must report claims data to capacity providers in a consistent format. Of those, a third-party administrator replacing a homegrown claims system without a multi-year programme and an mga taking claims handling in house from a delegated authority arrangement are not what Novidea is typically brought in for.
- What can Five Sigma do that Novidea cannot?
- Five Sigma covers Claim file management, Automation rules, Adjuster decision support, Vendor and litigation management. Novidea covers Native Salesforce architecture, Placement and submission tracking, Multi-currency and multi-entity, Commission and revenue management.
Answered from the vendors’ own pages
Five Sigma: Who is the typical buyer?
Third-party administrators, MGAs and small to mid-sized carriers that need a real claims system without a core suite budget.
Novidea: Do we need to buy Salesforce as well?
Yes. Novidea runs on Salesforce and the underlying platform licences are purchased separately. Include them in every cost comparison.
Five Sigma: How does it compare with Guidewire ClaimCenter?
ClaimCenter has far more depth, references and integrator support, and costs correspondingly more with a longer implementation. Five Sigma competes on time to live.
Novidea: Is it suitable for a United States retail agency?
Only if your book is commercial or speciality. If you depend on personal lines carrier download, an established agency management system is the better fit.
Five Sigma: What should we test in a pilot?
Adjuster handling time on your own claim mix. The commercial case rests on that measurement, not on the feature list.
Novidea: What does it replace?
The broker management system and usually a separate CRM, plus the spreadsheets used for commission and receivables tracking.
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